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Universal Hyundai - Service Center

Orlando, FL

3.0
165 Reviews

165 Reviews of Universal Hyundai - Service Center

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May 06, 2021

Rhoda is the BEST! she is always on her game even through all the Hussle and Bustling going on. she never makes her customers feel like they aren't important. she multitasks very well. a true super star, and More

by louieslady1973
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rhoda Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2021 -

Universal Hyundai responded

Thank you for such a kind review. We are delighted to hear about your great experience with us.

May 06, 2021

My experience with Universal Hyundai was fantastic specially my specialist Rhoda she is the best of the best, she really care about my car, and my concerns she gave me the best advice. She is very kno More

by Pineiro.stevens7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rhoda Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2021 -

Universal Hyundai responded

Thank you for such a kind review. We are delighted to hear about your great experience with us.

May 06, 2021

Jennifer was very nice She always answers any question I asked.. Service was relatively fast. The way I get treated is why I keep on going back More

by cusa66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Giovanni Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2021 -

Universal Hyundai responded

Thank you for such a kind review. We are delighted to hear about your great experience with us.

May 06, 2021

Wonderful service as always. Recommended Thanks for Wonderful service as always. Recommended Thanks for always take care of my car needs. I feel safe taking my car to you. Gregory is the best! More

by MARIETOSTOS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gilbert Gregory
May 10, 2021 -

Universal Hyundai responded

Thank you for such a kind review. We are delighted to hear about your great experience with us.

May 06, 2021

Excellent service and Andres was helpful as always. He got my car in and when it couldn’t be fixed the same day he offered me a rental car at no charge and had my car fixed the next day. More

by Rdrig
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andres Garces
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2021 -

Universal Hyundai responded

Thank you for such a kind review. We are delighted to hear about your great experience with us.

May 06, 2021

place oil changes before the required time the coverage was supposed to be 5 years or 75 thousand miles and I have 4 years and 58 thousand miles and they tell me that I have used up all the changes for tha More

by miguelfragiel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Carlos Mejia
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2021

Fast response to my engine problems and Adrian Labycz did a great job in response to my emergency and universal Hyundai provided road assistance. I am truly grateful More

by LUISH.HERNANDEZB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adrian Labycz
May 10, 2021 -

Universal Hyundai responded

We appreciate this wonderful review and you taking the time to share your experience with us. Take care!

May 06, 2021

Took 2 appointments get a regular maintenance done. First was a wash out, waited 2 hours and the car wasn't even on the rack. No one informed me that they were running behind. Second time got maintenan More

by ROBERT_montalvo79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rhoda Allen
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2021

Modern installation, accurate and well trained technicians, gently and very knowledgeable customer service personnel. Large selection of credit providers in case you need to buy a new car. More

by GASTONALEGRE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Guillermo Faria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Alegre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rhoda Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2021 -

Universal Hyundai responded

We appreciate this wonderful review and you taking the time to share your experience with us. Take care!

February 13, 2021

Will not be back for repairs. Came in to get ac coolant system fixed and was assured it was. When it was not I called back a week later , I explained as a teacher I could only come afternoons or Saturdays. More

by mweaver29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Greg
Feb 15, 2021 -

Universal Hyundai responded

We apologize for the inconvenience you had in our service dept

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