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165 Reviews of Universal Hyundai - Service Center
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May 06, 2021
Rhoda was awesome! She got my car in and out as quick as possible. Very good experience and will come back again and recommend to others. possible. Very good experience and will come back again and recommend to others. More
by dpetr017
Verified CustomerEmployees Worked With
May 06, 2021
I know a lot people people bring their vehicles here, which is how I excuse this, but I just wish service was quicker. You have to cut a block of hours of your day to get something done. which is how I excuse this, but I just wish service was quicker. You have to cut a block of hours of your day to get something done. More
by ibchuck7
Employees Worked With
Jaid was great
May 06, 2021
I was waiting 1 hour on the line and no one tell me nothing or ask me nothing I got my Apple at 10:45 and I get services at 11:48 plus I have to show up because they don’t call me on time my car has mo nothing or ask me nothing I got my Apple at 10:45 and I get services at 11:48 plus I have to show up because they don’t call me on time my car has more then one hour ready More
by Mconcepcion0228
Employees Worked With
John
May 06, 2021
Rhoda offers great customer service, very friendly, and positive energy. She got my car in and out as quickly as possible. Very good experience and will come back again and recommend Thanks positive energy. She got my car in and out as quickly as possible. Very good experience and will come back again and recommend Thanks More
by LARRYCARSALES
Employees Worked With
May 06, 2021
Andrés solved my problem, he helped me more than I expected and he is always willing to help me. I think he is excellent in customer service expected and he is always willing to help me. I think he is excellent in customer service More
by SANDRAMILENAJM80
Employees Worked With
May 06, 2021
The service is excellent every time I go in with my car Ron issues Giovanni Perez always keeps me abreast of everything! No complaints here! Ron issues Giovanni Perez always keeps me abreast of everything! No complaints here! More
by JOSANTIAGO727
Employees Worked With
May 06, 2021
Did good job as always. I am very angered that I can’t get help downloading the new stuff to my car but that is the only areas that I am unsatisfied with because I am very computer inept. Even today, my get help downloading the new stuff to my car but that is the only areas that I am unsatisfied with because I am very computer inept. Even today, my maps are wrong. More
by bellalauren
Employees Worked With
Keshla, Gilbert Gregory
May 06, 2021
I am so happy with my service in Universal Hyundai. Since I meet Andres I am not taking my car to any other place and I have free oil change in my original store and I prefer to pay and be attending by Andre I meet Andres I am not taking my car to any other place and I have free oil change in my original store and I prefer to pay and be attending by Andres. More
by Joussettecalvo
Employees Worked With
May 06, 2021
I brought my car in for a warranty claim, which should have been a simple process. My part was delay because of COVID ( I completely understand that the shop has limited control over this). My dissatisfac have been a simple process. My part was delay because of COVID ( I completely understand that the shop has limited control over this). My dissatisfaction doesn't have anything to do with the part being delayed and everything to do with the lack of costumer service I received from my service advisor Greg. My car was in the shop for 2 months, and he never once reached out to me to give me an update. In fact, I would call to check on the status and could not get him to call me back. This did not happen once or even twice, this happened over 4 times. I finally had to go to the shop to speak with him in person. The day I picked up my car, He told me the car would be ready in 15 minutes. I let him know that I had to top off the gas tank of my rental. He assured me that was no problem and everything would be ready to go when I got back. Upon my return, no one could find him. The porters looked and called but his phone sat on the desk. After waiting 20 minutes for final check out, a porter finally helped me with the paperwork so that I could leave. I will not be returning for future work on my car. This was the worst customer service I have received in a very long time. More
by BALEMAN
Employees Worked With
Gilbert Gregory
