Universal Hyundai - Service Center

Attentive, courteous and professional is how I would describe the agents who dealt with me. Carlos de Jesus listened and advised me on what my best options would be on choosing a car. I am very happy wi describe the agents who dealt with me. Carlos de Jesus listened and advised me on what my best options would be on choosing a car. I am very happy with my choice. More

Carlos was great to work with. He ensured my husband and I that we would receive the best deal, for the best car and he did just that. Carlos was extremely professional and knowled He ensured my husband and I that we would receive the best deal, for the best car and he did just that. Carlos was extremely professional and knowledgeable about the car features — this was a huge factor for us. We love our 2025 GV70 Genesis, thank you! More

I always have a good experience at this location. They are very friendly & helpful. Currently my car is there & they have identified that both of my front wheel hub assemblies are bad. This is a seri They are very friendly & helpful. Currently my car is there & they have identified that both of my front wheel hub assemblies are bad. This is a serious safety issue. I took my car to another dealership a few days prior, explaining my concerns, issues & sounds that I’m hearing. The other dealership insisted that it was just some uneven tire wear & my tires are still good. Victor Fuentes & Rhoda have been very helpful. I have difficulty explaining the mechanical concerns & I feel like they were very patient & assisted me while maintaining a great attitude. (Unlike the other place - where they dismissed my concerns & Rüde about it). I would definitely recommend this dealership! They seem to really care about providing great customer service More

To avoid this dealership, their service center is one of the worst ever. They make you wait over the phone for 1/2hours, hung up, or send you to their text message. No one calls or follow up on the repair the worst ever. They make you wait over the phone for 1/2hours, hung up, or send you to their text message. No one calls or follow up on the repairs. It is a disaster. Avoid going to this dealer. They do not have enough people and enough possibility to service what they are selling. Check reviews before to step there. 10 day to diagnosis and still waiting on an answer from them. 10 days to check with is wrong and then they need to order whatever part is needed another week. If you don't need your car, buy one hyundai and you make sure they have it in their shop. We buy car to have transportation and not headaches. I make sure to review this to as many sites as I can to protect other costumers. More

I went to do a tune up and they charged me a little over $1300. After getting it done, I went to tire plus to get new tires and an alignment. They told me that my engine filter was not replaced and the oil $1300. After getting it done, I went to tire plus to get new tires and an alignment. They told me that my engine filter was not replaced and the oil level is incorrect. I went back to the service center only to find out that I was also charged for an alignment that was not done. Although the manager was nice and handled the matter, this was a big inconvenience in my schedule and they have ultimately lost my trust. I will never get my service done there again. More

The service department NEVER answers! Voicemails are not returned. Inquiries on the website not returned. I guess people show up in person to schedule appointments, but it's ridiculous Voicemails are not returned. Inquiries on the website not returned. I guess people show up in person to schedule appointments, but it's ridiculous to drive all the way to the dealership just to setup an appointment. I don't recommend buying vehicle from this place because when you need service, you just can't talk to a human by calling on the phone. p.s. I had to "Rate People You Worked With" in order to submit, but since I never got to work with anybody, I give them all a score right in the middle. More

If you bring your car for repair to will be ripoff warranty, good luck and run away. warranty, good luck and run away. More

The service is not very efficient when it comes to repairs, the Santa Fe 2022 trucks have problems with the injectors, I have already taken mine 3 times for the same thing and even though they were th repairs, the Santa Fe 2022 trucks have problems with the injectors, I have already taken mine 3 times for the same thing and even though they were the ones who changed the part the last time I they made them pay for the repair; because it was out of warranty but taking into account that it was replaced for the second time which means that those spare parts are no longer useful. The service is bad More

Edit: took me over 4 hours for an oil change. Victor did not want to come out to hand me my paperwork and keys. I stood by my car for 20 minutes as people were trying to locate him and my stuff. Victor did not want to come out to hand me my paperwork and keys. I stood by my car for 20 minutes as people were trying to locate him and my stuff. Scheduled a 11:20 oil change as part of the warranty. I’m still sitting here , it’s past 3pm and was just told they only just started working on it and it will be another 45 minutes. It took many texts and phone calls - Victor from services was impossible to get ahold of for hours. When I finally did get him, he said he didn’t know the status of my car and would call me back. Never did. The Services line would never pick up and just go to voicemail. Claimed it was due to high volume - so then what’s the point of an appointment? This is my second time here for a standard oil change - also took 3 hours the first time. Absolutely do not recommend for servicing and no chance will I ever come back. More

I was having an issue with my Hyundai genesis where my hazard lights would come on randomly and couldn’t be turned off by pressing the hazard switch or turning the car off. They could only be turned off b hazard lights would come on randomly and couldn’t be turned off by pressing the hazard switch or turning the car off. They could only be turned off by unplugging the fuse that sends the current to the headlights and hazards. I called Universal Hyundai to set up an electrical diagnosis for my issue. I dropped the car off Monday April 1st and was quoted 5-6 hours to get a possible solution. I had to call at the end of the first day to get an update on my car because no one had reached out and was told it hadn’t even been seen by a technician. I called on the second day and was told the same thing. I called again on the third day and was told it was being looked at but was taking a while. I called on the fourth day and was told the same thing. Finally on the fifth day they reached out to me with a solution to spend $1,670 plus tax to replace the a/c head unit. This whole time I wasn’t offered a rental car because my 2012 car was too old to warrant a rental car from the dealership even though they should have waived that rule since it took five days instead of 5 hours to diagnose. Nor did they waive the diagnostic fee for taking so much longer than quoted even though I was without a car for a week when I work full-time. When I went to pick up my car it took 45 minutes for them to bring my car around to the front and when I got in my car I noticed the hazard switch in the dash was broken and no longer sprang back out like a car switch should and did properly before dropping off my car. The service worker Caleb who was helpful throughout this process was busy so I spoke with the service manager Greg Gilbert to come look at the damage they had caused. He was condescending and spoke to me as if I was a child while I showed him the issue and claimed “there no proof that this switch wasn’t broken before they received it for work”. I then showed him a video from March 28th where I explain my issue with the hazards and in the video you can see me clicking the hazard switch normally and it was clicking in and out perfectly. Even after showing him the video he said there is nothing they can do to fix this because they would have to replace the entire head unit (which is what they diagnosed as the issue) since they can’t buy the hazard switch on its own. They wouldn’t offer to repair the piece that they broke while diagnosing the car and didn’t even offer me my $99 back for the diagnostic fee. So now I have my car back with an extra piece that is broken that wasn’t that way before I dropped it off. I do not recommend anyone to take their car to Universal Hyundai for any servicing especially when I was treated the way I was by their Service Manager Greg. I am extremely frustrated with the process and the outcome, and it feels like a huge waste of time and money. More