Universal Hyundai - Service Center

This is for the service side of things. DO NOT TAKE YOUR CAR HERE!!!! Took me 8 days to get my car serviced for a check engine light. Had no communication about what was going on despite ca DO NOT TAKE YOUR CAR HERE!!!! Took me 8 days to get my car serviced for a check engine light. Had no communication about what was going on despite calling every day just trying to figure out what is going on. The employees work hard but it seems there is no training and when a problem comes up they just say they will call you later and nothing. This has been the WORST experience I have had while getting my car serviced. This entire thing has been nothing but a headache and all i wanted was a phone call explaining what was going on. I don't see why that is so hard. The communication here is terrible. More

I brought my 2024 Palisade to Universal Hyundai (Orlando) on July 19 while visiting from Atlanta after engine warnings appeared. They kept my car, then told me on July 22 it was ready. I had to fly back from on July 19 while visiting from Atlanta after engine warnings appeared. They kept my car, then told me on July 22 it was ready. I had to fly back from Atlanta on July 26 to pick it up. Once home, I discovered serious issues caused by their negligence: • Broken hood release lever • Radiator coolant cap left open (all coolant leaked) • Windshield washer not working I had to tow the car to Rick Case Hyundai in Duluth, GA, and pay $260.74 out of pocket. The service advisor at Universal promised reimbursement, but weeks later, I’ve received nothing. This dealer showed careless work, no responsibility, and zero follow-up. I strongly recommend avoiding Universal Hyundai in Orlando. More

DO NOT do business with Universal Hyundai Genesis. This dealership is corrupt, predatory, and only cares about squeezing as much money out of customers as possible. I had major engine work done here, This dealership is corrupt, predatory, and only cares about squeezing as much money out of customers as possible. I had major engine work done here, and just 7 months later, the same engine they installed completely failed. They refused to take any responsibility for their shoddy, rushed repair. When I took the issue to Hyundai Corporate, they also refused to help—claiming they could only “get answers” from this same dishonest dealership. The truth is, neither this location nor corporate cares about customers or standing behind their work. Because of their negligence, I was forced to buy another vehicle. And to make matters worse, the salesman here took advantage of my urgent situation—pressuring me into a deal where I’m paying nearly $60,000 for a car worth around $25,000. This was pure exploitation at a vulnerable time. Universal Hyundai Genesis does not operate in good faith. They cut corners on repairs, sell cars at outrageous markups, and take advantage of people who need help. If you value your time, money, and safety, stay as far away from this dealership as possible. More

I no longer trust your Service Department, and as a result, my last visit on July 23 will be my final one. I received an estimate from your Service Department to replace four tires (3 tires at $237,85 result, my last visit on July 23 will be my final one. I received an estimate from your Service Department to replace four tires (3 tires at $237,85 each and one for $1.00) for a total of $714.55 installed. Additionally, I was quoted $119.95 for a "One Time Four Wheel Alignment," but I was charged $129.95, along with $55.58 in taxes. For a Total of $916.53 The service department originally provided me with an estimate of $916.53, including taxes. However, when I received the final bill, I ended up paying $1,230.52, which is a difference of $313.99. Upon reviewing my invoice at home, I noticed that the Hyundai Service Technician had added an unauthorized charge for an "Induction Service," amounting to $135.66. To my surprise, the Service Technician also included an extra surcharge of $35.84 for using my credit card. I have been a loyal customer at Universal Hyundai for the past 10 years, and this is the first time I have encountered a credit card surcharge. It is surprising that a business as large as Universal Hyundai is now charging 3% for credit card payments. This feels unwelcome and is not something I would expect from a reputable establishment; even fast food chains like Burger King do not impose surcharges for credit card use. More

Absolutely terrible service department! Don't respond or communicate with customers as promised. We have been waiting for months for a response from Andres regarding our repairs. Contact Don't respond or communicate with customers as promised. We have been waiting for months for a response from Andres regarding our repairs. Contacted the leadership team and they also are not helpful or responsive. We purchased the car believing in the services related to being a Genesis dealer and they have not lived up to the expectations. Truly disappointing. More

I will never return here! Second and last time! Took my vehicle in for routine servicing and "check engine" signal. Appt time was 8:20 AM. Left the service dept at 5:30 PM. At Second and last time! Took my vehicle in for routine servicing and "check engine" signal. Appt time was 8:20 AM. Left the service dept at 5:30 PM. At no time during that 9+ hours did I receive any communication from the service advisor about the status of repairs unless I went to his booth! No text, no face-to-face, no email. Nothing!! No contact about was the technician found, what they recommend, pricing - NOTHING! The lack of communication from the service advisor was appalling, and he was certified "Expert" by them. I do appreciate the advisor for noticing my extended warranty and for handling the claim with them, but it would have been appropriate for him to keep me in the loop instead of me having to come ask him what the status was Also, spending 9 hours in that 1970s-era customer lounge was far from comfortable. The slow pace of the servicing and lack of communication is what will keep me from coming back here. I would rather drive to Daytona Beach or Tampa if I will receive better communication and faster service. Hyundai Motors makes a great product, but this service department tarnished that name. Never again! More

My Sorento is Amazing, the service, the people, the place is very nice and treat me politely is very nice and treat me politely More

Took my 2022 Sonata in for service due to no AC. Received no communication from them about my repair unless I texted them asking for an answer. Wouldn’t respond to my last two texts. Went there in p Received no communication from them about my repair unless I texted them asking for an answer. Wouldn’t respond to my last two texts. Went there in person to ask and was given the run around. Very poor way of doing business. Quick to sell you a car but slow to fix anything under warranty. More

Universal Hyundai: Unresponsive, Unhelpful, and Unapologetic I deeply regret bringing my vehicle to Universal Hyundai for warranty service. Their lack of communication, misleading promises, and Unapologetic I deeply regret bringing my vehicle to Universal Hyundai for warranty service. Their lack of communication, misleading promises, and overall customer service failure made this an incredibly frustrating experience. I dropped off my car for a manufacturer-approved paint repair on March 4, 2025. I was told the work would take 1–2 weeks. However, nearly a month later, my car was still not ready, and the dealership refused to provide clear updates. Repeated missed deadlines: I was eventually told my car would be ready by March 20, then March 25, then pushed back again. I had to chase down answers from different employees each time because Universal Hyundai refused to call me with updates. Ignored calls & poor communication: The dealership avoided my number, only answering when I used different family member phones. Even when I visited in person, the staff seemed confused about my car’s status and couldn't confirm its location. Management seems absent or blatantly unwilling to communicate and address the concern. No loaner or rental reimbursement: Despite their delays, the dealership refused to offer a loaner vehicle or rental reimbursement, leaving me without transportation for nearly a month. The body shop was more professional than Universal Hyundai: I eventually took it upon myself to reach out to the body shop directly. They were far more communicative and helpful. However, they couldn’t understand why Universal Hyundai wasn’t relaying updates to me properly. Suspicious online reviews: I noticed that Universal Hyundai’s Google reviews are overwhelmingly positive, which seems inconsistent with the poor service and lack of accountability I experienced. Meanwhile, Yelp reviews tell a completely different story—one that's likely more consistent with the unfortunate reality you're bound to experience if interacting with this dealership. Furthermore, I had contacted the dealership's Reputation Manager about the experience, and they still have not responded (which is consistent with the overall experience). If you expect honest service and reliable communication, take your business elsewhere. Universal Hyundai has shown complete disregard and disrespect for its customers. More

Attentive, courteous and professional is how I would describe the agents who dealt with me. Carlos de Jesus listened and advised me on what my best options would be on choosing a car. I am very happy wi describe the agents who dealt with me. Carlos de Jesus listened and advised me on what my best options would be on choosing a car. I am very happy with my choice. More