Universal City Nissan

great customer service. They were very prompt to fix my needs on the vehicle. Turn around time very fast. I will definitely recommend bringing their vehicle in for service. They were very prompt to fix my needs on the vehicle. Turn around time very fast. I will definitely recommend bringing their vehicle in for service. More

The service department went above and beyond my expectations. Sarkis was amazing. He treated me with such respect. expectations. Sarkis was amazing. He treated me with such respect. More

My sales Rep Kareem was helpful and very knowledgeable. He was amazing also the finance manager was very efficient and pleasant to work with thank you guys He was amazing also the finance manager was very efficient and pleasant to work with thank you guys More

I was given 3 different numbers to call. Impossible to reach on the weekend. So much for service. Frustrating. On the other hand, the actual service for my window installationI was first ra Impossible to reach on the weekend. So much for service. Frustrating. On the other hand, the actual service for my window installationI was first rate. More

The service I received was great and exceptional. Everyone was very helpful and polite. Also, the service was fast and easy to book and appointment. Everyone was very helpful and polite. Also, the service was fast and easy to book and appointment. More

Good customer service, friendly and fast service. Very attentive to the customers needs and informing customer of preventive maintenance. attentive to the customers needs and informing customer of preventive maintenance. More

The service department was great. One gentleman went above and beyond for me. Helped me with accessing bill payment. I believe it was Luis, I don't have the email with his name on it. I really apprec above and beyond for me. Helped me with accessing bill payment. I believe it was Luis, I don't have the email with his name on it. I really appreciated his help. I will continue having the serviced at Universal City Nissan. Marianne Fuscellaro Goldberg More

Found the car I liked on TrueValue at Universal City Nissan. Drove up from Orange County. Was greeted and introduced to our salesman. The process took less than three hours from arrival to departure. Th Nissan. Drove up from Orange County. Was greeted and introduced to our salesman. The process took less than three hours from arrival to departure. The celebration by the sales network of our purchase was a nice touch. All personnel were friendly and knowledgeable. It was an excellent buying experience and I would totally recommend this dealership even if you live outside the immediate area. More

Got an exceptional lease deal from this dealer-too good evidently -they have spent 18 days trying to rescind my lease by the most moronic and fraudulent tactics I have ever encountered in my 30-some years evidently -they have spent 18 days trying to rescind my lease by the most moronic and fraudulent tactics I have ever encountered in my 30-some years of auto leasing! Chief fraudster in these stupid attempts is Universal Nissan's Finance Manager Alfredo Medina who phoned me insisting he could give me a better lease deal - unusual tactic since the auto lease had already been executed in his office -Of course this new cheaper lease would necessitate the rescinding of the original lease - and then I could just hope that a new juicier contract would be executed. Sure! When this tactic failed, Mr. Medina informed me that my brand new 2021 Altima must be returned to the dealership for much needed repair! Universal Nissan leased a defective automobile to me? Really? Needless to say, that tactic did not work either. Evidently the concept of mutuality in a leasing contract, and the legal enforceability of agency in the execution of an agreement escapes the understanding of Universal Nissan and that of Mr. Alfredo Medina. I am certain these concepts will become clearer to Mr. Medina in court - since he insists on rescinding the lease agreement, Arbitration will not be an option More

If I could give a negative number, I would give them -1,000,000,000. I have never communicated with a business that has such little regard for people that have spent time with them, signed paperwork a -1,000,000,000. I have never communicated with a business that has such little regard for people that have spent time with them, signed paperwork and given them money. Their lack of professionalism is beyond the repair and I've been in sales for over 3 decades. They sent paperwork that I needed to bring my car in right away or have it have it repossessed because they didn't send in their paperwork on time. When I called them and told them I already made a payment, they said, our mistake. Please disregard. Fast forward two months later, I come to find out my trade wasn't properly processed either because the DMV says I owe on my registration that has already been cancelled by the previous finance company. I informed them of this and they told me to come in and bring the DMV invoice. When I told them that wasn't a convenient option for me since I don't have time out of my day to drive over 15 miles, they said, that's what I should do because they are simply too busy to deal with anything over the phone. I'm beyond understanding how they do business. The previous place, Sage Nissan had a bad reputation, whomever took over this dealership is keeping up with the same tradition of lousy service. I wouldn't ask to make change at this dealership. The WORSE, and I don't write reviews. More