Universal City Nissan

I am really disappointed with the service I received from Universal City Nissan. I’ve seen online a 2002 Altima. I send the dealer an email to verify the price and to see if the vehicle is available. Got ema Universal City Nissan. I’ve seen online a 2002 Altima. I send the dealer an email to verify the price and to see if the vehicle is available. Got email from someone named Andy, and then I replied with a cash offer. The next day I got an email from Bobby Hill, who is in charge of the Internet Dept., and asked me to come over. I asked if the vehicle is still available because I don't want to drive 40 miles and waste time and gas. Mr. Hill said, yes, the vehicle is still available and would wait for me. We agreed to meet in two days which would be Friday afternoon. I was at the dealership on Friday at 2:00 pm just to find out that Mr. Hill is not in, so someone else name Qais came down to help me and took me to a garage parking and showed me beaten up green Altima. I told him that the vehicle in question was a white clean 2002 Altima, then he said that vehicle was sold long time ago. He tried to sell me $9,000.00 Altima, then a Cavalier or a Buick. I am not sure what games these guys are playing but that wasn’t professional, at least they should’ve told me that the vehicle was sold, rather than make me drove 40 miles one way, and waste my time and gas, not to mention fighting Friday afternoon traffic, for nothing. I wish the staff at that dealership were more clear, serious and professional. Sorry, but I'll take my business somewhere else. More

I called this dealer today looking for a 2012 Leaf on the lot. I talked to Gustalvo(sp?) who checked his inventory and said they had eight on the lot. I asked AGAIN if they were all 2012's He assured me t lot. I talked to Gustalvo(sp?) who checked his inventory and said they had eight on the lot. I asked AGAIN if they were all 2012's He assured me that they were. I said that if I could get one for MSRP I would pay cash today. He said he would check with his manager and call me back. Five minutes later he called me back and said his mgr said ok. One hour later my wife and I were there with checkbook in hand. Gustalvo was now not available but we were asked to deal with a fleet mgr by the name of David. He checked his computer and said they didn't have any 2012's on hand but could sell me a 2011. He tried hard to sell me a 2011. (Obvious bait and switch tactic) I refused and he said he would talk to Gustalvo's boss. Again, another attempt to sell me a 2011, pretty strong attempt too. My wife and I drove across town to deal witth this DISHONEST dealer. Never again, and believe me, I will report this dishonest dealer to all who will listen! More

After looking at the new car, getting an appraisal my trade-in, and getting an approval for the loan, the manager added an addional $15,000 premium mark up right before we were ready to sign. It is as i trade-in, and getting an approval for the loan, the manager added an addional $15,000 premium mark up right before we were ready to sign. It is as if he added the markup after looking at my credit score. NOT GOOD BUSINESS PRACTICE. Do not trust them. More

The first car I bought from universal was about 20 years ago. I was treated so well by sales and service that I've been back now for my forth time. This last time I dealt with melvin who was great . I would ago. I was treated so well by sales and service that I've been back now for my forth time. This last time I dealt with melvin who was great . I would and have recommended universal Nissan to anyone thinking of a new Nissan. More

When I was handed my keys of my Sentra I was shocked because one of the MAIN sticking points during the negation was remote keyless entry and remote trunk release, the keys I was handed were just regul because one of the MAIN sticking points during the negation was remote keyless entry and remote trunk release, the keys I was handed were just regular keys. When I brought up this fact I was told to wait, 30 mins later, I was told I had to come back the next day and that they would fix the problem. I was just happy to be able to go home. The whole process had taken more than 5 hours already. When I got into my new Nissan and turned it on I was appalled to see that the gas tank was on empty. While I did not expect a full tank, since it wasn’t a new car, I did expect enough gas to get back to the dealership the next day. When I returned the next day I was given remote keyless entry. I was so tired of being at the dealership I just took what they gave me and left. When I got home I realized that they remote system that was given to me did not include remote trunk release. This was just unprofessional. I was forced to return to the dealership again. When I returned for the second time I came with all of the paperwork from the deal including the paper that goes in the window of the car when it is on the lot. That paper says that the car includes both the remote keyless entry and remote trunk release. I asked to speak with a manager. I have never been so disturbed with someone’s behavior. He lied outright to me and my father. When we asked for the remote that included the trunk release he said that the Sentra hasn’t had that feature available since 2006. When I asked why the paper on my car said that it was included, he said that it was a mistake. I asked if other cars in the lot had that same mistake, and he said yes. (Everyone that bought a car from them in the last 4 years thought they were getting remote trunk release and didn’t!) He asked what he could do to make me happy and I said to give me what I paid for which was the remote that included the trunk release. He went into the back room and “spoke” with the technicians and that there was no possible way it could be added to my car it just wasn't available in the Sentra. At this point I was very disheartened and I started to wonder what else on that paper was actually in my car, are the air bags in my car? are the breaks in my car? or did they stop making those in 2006 too? Is my car actually certified? (I have since discovered they failed to notify me of a recall involving the airbags) I asked to speak with the General Manager. Another manager was sent over, not the general manager, and I was told that the general manager was not there. This manager told me that Universal City Nissan was not responsible for what was on the paper in the car window and that it wasn’t their fault. He offered me a car detail to make up for the misunderstanding. He still held to the fact that the remote trunk release was not available was not available for the Sentra since 2006. He said that he would have all of the papers in the lot fixed. I still felt like I was being swindled, so I asked for the General Manager again. When the General Manager, H. Wafa, came out (I guess he was there!) he was abrasive and rude. He pointed to the small print on the bottom of the paperwork and said that they were not responsible for what the paper says and that the Sentra didn’t include remote trunk release and hadn’t included it since 2006. He said that he wasn’t responsible for what the paper said that the company that printed it was and that they made the mistake not him. It became clear very quickly that he had never read the small print. The first line of the small print is: “This vehicle’s equipment list is prepared by an authorized AutoUplinkUSA Distributor for the above dealer to be used as an informational listing of available equipment on this vehicle.” I pointed to the small print and asked “if remote keyless entry is not available on my Sentra then why does it say it is.” He then went back into the office. When he returned he said that it was available on “some” Sentras just not mine. When I asked him why the other managers that he had sent out had lied to me and said that it hadn’t been available since 2006, he said that they didn’t know the product. How can a person become a sales manager without knowing the specifications of their products? When the other manager went to speak with the technicians why didn’t they inform him that remote trunk release was available on the 2009 Sentra? He then told me that he would give me anything for free and I should just leave. All I am asking for is to get what I paid for and what I was told was included in my car. At this point I would never recommend to anyone purchasing a Nissan from a Universal City Nissan. More

I visited the Universal Nissan dealership seeking a new or used vehicle for my daughter. We received EXCEPTIONAL SERVICE there! Mr. Murray was attentive and really focused on finding what we needed. Alt or used vehicle for my daughter. We received EXCEPTIONAL SERVICE there! Mr. Murray was attentive and really focused on finding what we needed. Although we would have preferred to pay less for the car, we felt we were dealt with in an honest, intelligent and professional manner---which was truly a breath of fresh air! Tim Benton was articulate and informative and provided a great deal of assistance in smoothing out the proper way to take title. It's really sad that good service is a rarity instead of the norm. The cordial service extended to the showroom floor where Ulysses and Ziggy kept us supplied with popcorn and changed the TV channels in the absence of any remote. Sy in Finance was also very informative and very funny. I never dreamed I would ever say that purchasing a car at a dealership was actually fun. My daughter loves the car! More

I bought my new 2009 Nissan Altima Coupe here at the end of April, and as soon as I drove the car off the lot there was a problem with the steering wheel. While they were trying to get it right they tore th of April, and as soon as I drove the car off the lot there was a problem with the steering wheel. While they were trying to get it right they tore the leather on the steering wheel, greased up the inside AND HIT THE BACK OF IT WITH A GOLF CART! Yes they did fix the damage on the back after 3 WEEKS OF xx! They then offered to pay one month of the car payment and give me a free detail. Who's going to pass that up right? So I let them do it AND THEY PUT BUFFER SWIRLIES IN THE DRIVER SIDE DOOR FROM PUSHING TO HARD WHEN THEY WAX IT! So now it's July 8th I've had my car for over 2 months and it's still NOT right. I have pretty much given up on it as they NEVER RETURN MY CALLS!!!! I will fix my $24,000 "Brand NEw" car on my own CUZ I WILL NEVER NEVER NEVER LET THEM TOUCH MY CAR AGAIN! LOVE MY NISSAN! HATE UNIVERSAL CITY NISSAN! More

Sammi - the sales rep only cared about his survey. I wanted to buy a black car kept pushing a grey one. Totally incompetent about the car. Only concerned with what kind of job I have. Susie- Had to wanted to buy a black car kept pushing a grey one. Totally incompetent about the car. Only concerned with what kind of job I have. Susie- Had to re write the contract 5 times, wrote up the paperwork for a 2 door I drove/bought 4 door argued with me that I had in fact been in a 2 door. Had to listen to her talk about her inept parenting for 3 hours and at the end of the day the contract was still wrong and had to go through his all over again 3 days later. and once again at 3 months later. They did not install my alarm, came in 3 times at their request and was told alarm guy is on vacation.. DO NOT GO THERE THEY HAVE NOOOOOO CLUE AS TO WHAT THEY ARE DOING More

I have not even been to the dealership yet and wanted to get a quote through e-mail. The first time I requested a quote, I received a confirmation that they received it, but did not receive a price the fol get a quote through e-mail. The first time I requested a quote, I received a confirmation that they received it, but did not receive a price the following day or week. The second time around I requested a quote and received a price then replied back wanting more info which I did not get. So I decided to call and the guy said he would take my info down and give me a call back within the hour (which never happen). A few weeks later, I called back again wanting info which the person took down my info again and said she'll call me back. That person never called me back so I called them back only to find out she had left for the day. The next day I get a call from her which she still did not provide me any prices wanting to know what trim and features I want. I mention to her Iwould not be able to answer my phone since I would be at work and cannot answer my cell phone so she said she would e-mail me which I never received (I even checked the spam filter). So if you have the patience to deal with them go ahead. Supposely they have good deals, but I guess I will never know for sure. More

These people are xxxx. They pull bait and switch during negotiations and are in fact terrible at what they do. It took me 5 hours to pay for a car outright, no loans or anything. I'll never go back. They'r negotiations and are in fact terrible at what they do. It took me 5 hours to pay for a car outright, no loans or anything. I'll never go back. They're xxxx and they don't honor what they offer. They said my oil would be included for free with the warranty. Of course, this was untrue. Terrible. Despicable. Wrong. Go elsewhere- and not to Glendale Nissan, it's the same owner, and same kind of service. More