Universal City Nissan

Safety within my budget The service department seems top notch. I especially appreciated the advise give to me by the service advisor David Simone. He was helpful in guidin The service department seems top notch. I especially appreciated the advise give to me by the service advisor David Simone. He was helpful in guiding me through safety repairs on my vehicle and staying within my limited budget. My car is working great now. Jolly good!! Thank you. More

Great service! Everyone was really nice and helpful, I love that they have a shuttle service to my home and the service took less time than I expected! Everyone was really nice and helpful, I love that they have a shuttle service to my home and the service took less time than I expected! More

AWESOME Customer Service!!! I came with a friend and he bought a Nissan Altima. Not even looking for a car, I left with a brand NEW Maxima! They gave me a GREAT deal on my trad I came with a friend and he bought a Nissan Altima. Not even looking for a car, I left with a brand NEW Maxima! They gave me a GREAT deal on my trade-in, so I couldn't resist .... and I am in LOVE with my new car :) Mickey was great and so was the Management team! I would recommend anyone looking for a good deal to come to Universal City Nissan. More

excellent service I was in a hurry my daughter had a Honor Roll and I needed to be at her school on time when I asked if they can do it fast they said they can and they I was in a hurry my daughter had a Honor Roll and I needed to be at her school on time when I asked if they can do it fast they said they can and they did it. More

service It was my first experience bringing my car to get serviced and i was taken by David Simone. He was knowledgeable and also gave me very wise recommenda It was my first experience bringing my car to get serviced and i was taken by David Simone. He was knowledgeable and also gave me very wise recommendations for care of my car. More

Happy but need to complete all aspects of the services paid That I got it done. The service was good. The only thing I could say is I got a oil change that included a car wash that was not done , or if it was i That I got it done. The service was good. The only thing I could say is I got a oil change that included a car wash that was not done , or if it was it was the worst car wash I've ever had. . Also I purchased a Nissan Juke that I love. When I got the car I was promised a gift card that I never got. I called the person who sold the car and sent emails but nothing. She told me she was going to mail it, right! It's not much but don't offer it to make the sale and never send it out. It's been 10 months now I guess she got her commission and for got me, not got service.. More

Walked to get there drove home Very helpful on my sales plus did what they could get me into a car. Along the way made the process as stress free as it is getting a car Very helpful on my sales plus did what they could get me into a car. Along the way made the process as stress free as it is getting a car More

Universal Nissan Has A Great Service Department Onofre Olivas, my Service Manager, listened to what I told him the car was doing, and he communicated that in detail to the service team. Everything Onofre Olivas, my Service Manager, listened to what I told him the car was doing, and he communicated that in detail to the service team. Everything was addressed to my satisfaction, and he called to keep me informed. The rental desk (I had to get a car while mine was being serviced) was terrific too -- quick, easy, and I got to drive a new 2015 Versa Note around town. More

Excellent experience The communictaion was very clear of what was recommended for my car, why, how much it would cost and how long it would take. The use of a free hire c The communictaion was very clear of what was recommended for my car, why, how much it would cost and how long it would take. The use of a free hire car meant I could still work over the weekend while my car was being repaired. Everyone was super helpful from Jaime Zamora in the service department, to the guy helping me with the rental and the lady on reception explaining my loyalty points discount when I paid for the service. More

Horrible Place to Buy a car Don't do business with these guys. Check their rating with the better business bureau a big "F". They rip you off, their prices are horrible, I bought Don't do business with these guys. Check their rating with the better business bureau a big "F". They rip you off, their prices are horrible, I bought a car last Sunday and what they do they confuse you with the deal and rip you off. I test drove a car and after we made the deal they told me they cannot give me that car because it is $2500 more!!! False Advertising. They even promise some free stuff and they wouldn't honor that. The sales people are just a bunch of lairs. Especially in internet sales department, a person called Mickey and the manager Tony. Don't ever do business with them. I lost $3000 over three years leasing a pathfinder from these guys. I will file a claim with BBB although they have an F rating with BBB!!! More