Universal City Nissan

Service appt The service appointment went well. The service dept manager has an excellent staff who knowledgeable and professional dept. Mr Lemus runs a well organ The service appointment went well. The service dept manager has an excellent staff who knowledgeable and professional dept. Mr Lemus runs a well organized department. More

Service The service was excellent. I will continue to use your dealership for my Nissan Versa. Nothing to add to my comment. Will see you in three months. The service was excellent. I will continue to use your dealership for my Nissan Versa. Nothing to add to my comment. Will see you in three months. Thank you. More

Scam artists and hustlers THIS PLACE IS A SCAM!!! I brought my car in for a FREE DETAIL that I was given because the LAST time I brought my car here, they literally lost it fo THIS PLACE IS A SCAM!!! I brought my car in for a FREE DETAIL that I was given because the LAST time I brought my car here, they literally lost it for 2 hours. Lost my car! How does that even happen?? So I bring it in for the free detail and ask them to look it over as I will be driving it across country next month. Of course they call me with a list of things they recommend, including replacing my drivers side window because it isn't functioning, which would cost $800! I laughed at that and of course said no way. Then they listed a few other things, some fluids that should be replaced. I ask what that costs, and CESAR tells me $90. I was in the car with 3 friends, on speaker phone, and we all hear $90. I REPEAT $90 back to Cesar and he confirms. That sounds worth it, so I say ok, please go ahead. Hours later, after my car is ready, I receive an invoice for $516!!!!!!! Of course, it's also a Saturday evening, and the service department is closed on Sunday, so I have no way of resolving this issue. I finally speak to Cesar and his supervisor this morning, and they agree to discount it down to $400. For THEIR miscommunication error. Are you KIDDING ME??! I brought my car in for a FREE DETAIL you really think I was going to spend hundreds of dollars!?? DO NOT GO HERE UNDER ANY CIRCUMSTANCES. They're all scam artists with horrific customer service and legal action will be taken. More

Buy Your Car Here They walked me through everything and worked with what I had. They never pressured me into anything I did not want and made sure I understood everythi They walked me through everything and worked with what I had. They never pressured me into anything I did not want and made sure I understood everything. The nicest people with the BEST customer service. More

Awesome experience from start to finish!! Thank you very much for taking such great care with me and your attention to details. KB and Emil were outstanding and awesome throughout the whole ca Thank you very much for taking such great care with me and your attention to details. KB and Emil were outstanding and awesome throughout the whole car comparing and car buying experience. They truly uphold and embrace the Universal City's excellent customer service. More

SATISFIED UCN customer The professionalism is the best from any other Nissan dealer I've been to in SoCal. I appreciated the patience and overall service from the associate The professionalism is the best from any other Nissan dealer I've been to in SoCal. I appreciated the patience and overall service from the associate by the name of Cesar, he took the time to explain and listen to all of my concerns. I also appreciate the manager by the name of Mel, who was attentive and made sure I was happy with the service and my experience. The technician who serviced my car took the time to explain everything that was done and fixed everything. I couldn't ask for more. More

Unprofessional, Disrespectful I don't usually don't take the time to write reviews. But legal advice has told me that I should. I went in letting Carmen and everyone know that I on I don't usually don't take the time to write reviews. But legal advice has told me that I should. I went in letting Carmen and everyone know that I only had a grand to give as a down payment. I told them that I had a repo on my credit and that everyone has been denying me. Carmen from the first moment preyed on my wife whom she disrespectfully would try to coax her into using her social as she never used her credit. They went as far as to give me numbers and fill out a contract on a used vehicle. Which was kind of sketchy also because at first they were trying to falsly overcharge me. told me to come back that they were just going to finalize a deal after being there for hours the night before and with my tired wife and kid. making false promises as when I got there after calling in favors and getting the extra money that Carmen asked for the down payment. I felt disrespected and lied to by Carmen, lied to by just about everyone there. Sandra the manager and Ariel who's only interest was talking and smiling with my wife. Totally unprofessional establishment. When I have a chance I will be looking for more advice. More

Great service !!! I have been coming to Universal City Nissan for 7 years and every time I am coming you stay on the top and provide me with an excellent service and am I have been coming to Universal City Nissan for 7 years and every time I am coming you stay on the top and provide me with an excellent service and amaze me with the professionalism and hospitality of your employees. I simply became addicted to you guys and knowledgable service advices of Peter Salas . He always knows the service needs of my vehicle and that is why my Nissan versa 2009 performs so smooth. The only thing which make me said that I can not give you ten stars since you have only five... Great service, great experience !!! More

The great experiance I had a great experiance at this dealership . Thank you Toto, the salesman. Emil the finance manager, EZ Cruz the sales Manager. Thank you all. I had a great experiance at this dealership . Thank you Toto, the salesman. Emil the finance manager, EZ Cruz the sales Manager. Thank you all. More

Friendly, Helpful, efficient Friendly and knowledgeable staff, very helpful and efficient. You get what you want. Excellent customer service. Never thought I could buy a vehicle t Friendly and knowledgeable staff, very helpful and efficient. You get what you want. Excellent customer service. Never thought I could buy a vehicle that quickly More