Universal City Nissan

Lie to me then refused to help me once I bought the car I bought a new 20`19 Nissan Rogue in June 2018. They gave me a 3 day option to get my own financing. I came back in 2 days with B of A financing and t I bought a new 20`19 Nissan Rogue in June 2018. They gave me a 3 day option to get my own financing. I came back in 2 days with B of A financing and they had already sent it off to Nissan Motor Acceptance Corp at an astronomical rate. I had to buy back the loan by changing my loan to a used car loan at a higher rate. The dealership kept telling me it was my problem now. I bought a new car so i wouldn't have to deal with the DMV. 3 Months later I am now having to jump through hoops to find the title so I can change the leinholder name. Universal Nissan has refused to even help me with figuring out how to get the title. I talked to finance at the dealership and they kept telling me it is now my problem they are done with the sale. They created this problem with no intention to allow me to get my own financing. Now I ask for a little help resolving the title on a brand new car and they want nothing to do with me. Universal City Nissan will sweet talk you into the car with lies and once they sell you the car they will want nothing to do with you. Worst experience buying a car in my life. I strongly suggest going elsewhere if you are interested in buying a Nissan. More

Team work! Thank you to the service department team for offering great service. Cesar was wonderful and promptly completed the repairs needed. Maricela is always Thank you to the service department team for offering great service. Cesar was wonderful and promptly completed the repairs needed. Maricela is always the BEST!!! More

Great service~ There was a recall on my car, they called me and took my car the following day...they needed a few hours to fix it and they even gave me a loaner car There was a recall on my car, they called me and took my car the following day...they needed a few hours to fix it and they even gave me a loaner car so I could go on with my daily chores without wasting the day...when I picked up the car it just took a few minutes to pick up my car and I was on my way...great service! More

3 month check I rec’d a call from the dealership letting me know it was time for my 3 month check. The rep made the appt for me right there. Went in and was greeted I rec’d a call from the dealership letting me know it was time for my 3 month check. The rep made the appt for me right there. Went in and was greeted right away. The service rep went over everything that was going to be done and how long it would take. Also asked if i wanted a car wash. My car was ready on time. I was escorted to my car and the gentleman even opened the door for me. Such a nice experience. More

always good service Ceasar always offers the best service. Everytimw jve gone hes made me feel comfortable. i appreciate that he takes the time to review and shows me pri Ceasar always offers the best service. Everytimw jve gone hes made me feel comfortable. i appreciate that he takes the time to review and shows me prices for services. More

Extremely satisfied A++ Living in New York, we were set on purchasing a Toyota Rav 4. I was in constant contact with the Toyota dealership in Los Angeles for weeks. It was a Living in New York, we were set on purchasing a Toyota Rav 4. I was in constant contact with the Toyota dealership in Los Angeles for weeks. It was a constant struggle to deal with and to purchase a car. We were exhausted ! Something so simple was made into a monumentous task ,we decided to go with Nissan. We currently on a Pathfinder and could not be happier. I had the absolute pleasure to deal with Ms. Isamar Espina on the phone and through emails. Within 24 hours she met all of our needs and expectations. ( She also sent photos of the vehicle) We arrived at LAX and went straight to the Universal /Nissan dealership. The paper work on Ms. Espina's part was complete and ready for our signature. Within 2 hours we loaded the car with our luggage and continued to our destination. Her concern for our needs was of her utmost importance. She followed up the next day to see if we had any concerns and extended her personal number should we require any additional help. This young woman was professional,kind and caring. Ms.Espina standards should be followed by all. Please share our gratitude with her and make sure she is recognized for her value to your company. More

MY MAIN SERVICE PROVIDER I'VE BEEN COMING TO UNIVERSAL CITY NISSAN FOR SEVERAL YEARS. EVEN WHEN I BROUGHT MY CURRENT CAR FROM ANOTHER DEALERSHIP, I STILL COME HERE FOR SERVIC I'VE BEEN COMING TO UNIVERSAL CITY NISSAN FOR SEVERAL YEARS. EVEN WHEN I BROUGHT MY CURRENT CAR FROM ANOTHER DEALERSHIP, I STILL COME HERE FOR SERVICE. ONOFRE OLIVAS IS A REALLY GREAT SERVICE REP. . More

Love their service! I came to Universal Nissan for a service issue after taking it to Champion Nissan. Champion tried to fix an issue with my car but the light constantly I came to Universal Nissan for a service issue after taking it to Champion Nissan. Champion tried to fix an issue with my car but the light constantly came up. Shant from Universal Nissan was so nice and they even gave me a loaner car so I wouldn’t be stranded. Their service was nice and quick. I am never going anywhere else but Universal Nissan. More

I’ve been coming here since 1979 I love service at this dealership all staff is attentive, friendly, respectful, knowledgeable, helpful mindful, thank you for the service attendant al I love service at this dealership all staff is attentive, friendly, respectful, knowledgeable, helpful mindful, thank you for the service attendant also see you soon More

Very professional and all employees were very polite It was a very pleasant experience and everyone was truly professional. Maricella is one the best employees at Universal Nissan. Because of her profess It was a very pleasant experience and everyone was truly professional. Maricella is one the best employees at Universal Nissan. Because of her professionalism and caring attitude I am going to purchase another car before Christmas. More