Universal City Nissan

Kevin was extremely helpful with helping me figure out what service needed to be done to my car. My only complaint is that pre-Covid when I pulled up for service someone greeted me at my car and I was hel what service needed to be done to my car. My only complaint is that pre-Covid when I pulled up for service someone greeted me at my car and I was helped right away. This is the third time I’ve visited during the pandemic and I’ve had to search for someone to get help with my scheduled appointment. I don’t know if it’s because there are less people working now or what but it really affects the overall experience and sets a poor tone for the visit. Thankfully, everyone in the service department that I’ve come across gives excellent customer service, is extremely competent, and willing to help. More

Everybody was very helpful and went above and beyond to help me out. The deal went thru without a hitch. This is the second vehicle I’ve purchased from Universal City Nissan and when/if it comes time to bu help me out. The deal went thru without a hitch. This is the second vehicle I’ve purchased from Universal City Nissan and when/if it comes time to buy a other vehicle in the future, they will be my first stop. More

I always have such a great experience at this location. Joseph is friendly and knowledgeable and your shuttle driver (I forgot his name) was outgoing and made the ride between the dealership and my apartme Joseph is friendly and knowledgeable and your shuttle driver (I forgot his name) was outgoing and made the ride between the dealership and my apartment enjoyable. More

Fueron my profesionales amable contestaron mis preguntas me explicaron q le faltaba hacerle a mi troca de mantenimiento el servicio fue rápido antes del tiempo q me dijeron gracias me explicaron q le faltaba hacerle a mi troca de mantenimiento el servicio fue rápido antes del tiempo q me dijeron gracias More

Jaime could not have been more attentive to my needs. He was friendly, conscientious, and highly professional. Mike gave me a ride home while the work was being done, and someone else picked me up for the r was friendly, conscientious, and highly professional. Mike gave me a ride home while the work was being done, and someone else picked me up for the return trip. The rides were very helpful. Overall, an outstanding experience! More

It was a pleasure to come and do business again with Nissan, however what I didn’t like it’s that I had to pay for my new tags now in October, I had tags only for 1 month, I received a letter from Nissa Nissan, however what I didn’t like it’s that I had to pay for my new tags now in October, I had tags only for 1 month, I received a letter from Nissan motor credit that my loan was denied , with fico score of 831. next day I received a payment statement from Nissan motor credit co. The denial letter was a computer error but annoying. More

The Service department is outstanding. The team is very professional and responsive. They have taken very good care of my car for the past 3 years. This is extremely important to me! professional and responsive. They have taken very good care of my car for the past 3 years. This is extremely important to me! More

Very easy to schedule a phone appointment and receive e-mail to remind it. Service started on time. Advisor Joseph very friendly and gave me advise what will be the best service and easy to understand. e-mail to remind it. Service started on time. Advisor Joseph very friendly and gave me advise what will be the best service and easy to understand. More

Professional and efficient, friendly, not pushy, didn’t over promise, got done earlier than expected. I drive the extra distance to go to this dealership rather than the closest one to me over promise, got done earlier than expected. I drive the extra distance to go to this dealership rather than the closest one to me More

Efficient Routine Service Was greeted expeditiously and courteously. Service was completed before promised. Only issue, if any was waiting room was too chilly so we sat outsid Was greeted expeditiously and courteously. Service was completed before promised. Only issue, if any was waiting room was too chilly so we sat outside which was noisy. More