Unity Chevrolet Cadillac of Newburgh

1 month ago I met Jason in sales and within 24 hrs I was in my first new Chevy Silverado (was always a Ram truck owner). Jason was awesome, so 5 stars to him but what's to come I'd rate less than 1 star if in my first new Chevy Silverado (was always a Ram truck owner). Jason was awesome, so 5 stars to him but what's to come I'd rate less than 1 star if I could. 4 days ago, truck wouldn't start and had to jump start it. Same day, I received a notification from Onstar saying there was an airbag issue and I'd need to schedule a service appointment within 1 day. I went online and scheduled my appointment the same day for the following day which was Monday. I dropped the truck off and was told it would probably need to be kept till the following day. I was confused since they had not even looked at it yet. How can anyone be told any time frame if no one knows what's wrong? Ehhh... Figured ok, I'm ok with that. Tried calling later on the afternoon and was told the truck could be done by the end of the day. I received a call from service in the early evening and was told they had great news, "a tech had been assigned to look at my truck and the tech would be diagnosing on Tuesday morning!" That's great news? Not for me since I needed my truck to help family move. So I wait, and come Tuesday morning, tried calling service to get an update. No one answered the service line and I got their voicemail. I waited an hour, called again, and yep, voicemail again. My wife called again and asked to speak to a manager, and did speak to someone who didn't know what was going on with my truck. Not acceptable at all! Still no answers as to what is wrong with the truck. We called again and spoke to a sales manager who said he would get an answer for us and call us back.. Yep... No call! I took off work to drive there and get my truck back so I could bring it to another dealer. I get there and was told my truck is in the shop and being looked at. I was finally informed that there is a brake/collision module issue causing a short and they had to get Gm engineering involved to try and fix the issue. What? A brand new truck and now I have to worry every time I'm driving it that the two most important safety features-airbag and Abs might fail or cause an accident! Heck nooo...I was offered a rental car but they didn't have anything available on their lot. I would have to go to Hertz and pick it up. I call Hertz to make sure they have the rental car, and I was told I'd have to provide a credit card that they charge $200 on to make sure the car is returned but I'd be refunded once it is. Soooo... No thank you. Now I'll have to struggle financially to get out of this truck and into something that will give me peace of mind. 9.1.22 update, still trying to call there today, voicemail again and it's full so you can't leave a message. 9.20.22 update, well got the truck back a week ago or so. Went out, parked, then when I tried to start the truck, the brake pedal went hard and the push to start would not start the truck. After 10 minutes of trying, it finally started. Same front collision light on again, as the last time it went in for service. Tuesday, 9.20.22 dropped the truck off, had to get a rental again, and it is now 9.26.22. I never heard anything from anyone there about what's going on with my truck, so decided to stop in today. I was told a GM engineer might have to come to diagnose the truck, what? So no answer as to when the truck if or will ever be fixed. In the whole mix of this, I did e-mail the partner/principal or whatever his title is, his name is Tony Bonet. In my e-mail I addressed my displeasure with his service department. Low and behold, no response...as expected since he must train his staff to do the same. Never in my life have I ever had this much aggravation with a dealership and if I can warn others out there...Do not bring your car/truck to Unity for anything service related, you will surely be disappointed. There is no "we look out for the customer, take care of the customer" in Unity's workforce, that's a fact. My complaint to GM is in the works, and was told the dealer could buy the truck back, but also said they could deny the buy back for financial reasons, like they will lose money. Really? I am losing money everyday with this truck, paying a monthly payment to have the truck sit at the dealership more than I've driven it or having it parked in my driveway. I will wait and see how Unity handles the buy back. Updates will follow. More

I would give them zero stars if I could. Their service department is absolute GARBAGE. If you have the misfortune of bringing your car here like I did, you can expect any of the following: Their service department is absolute GARBAGE. If you have the misfortune of bringing your car here like I did, you can expect any of the following: 1. Zero communication. Should it take FIVE phone calls to find out if a dealership has a shuttle service or rental cars available? 2. Incompetent service. The problem was not fixed at all, with zero follow up after leaving messages about this. In short, Unity will steal your money. 3. Untimely service. Nothing like telling customers "we don't have mechanics that work on Friday." Do yourself a favor. Go anywhere else. More

Service department sucks, my truck was there f a month. Nothing but runarounds then they lost part which added to frustration. Nothing but runarounds then they lost part which added to frustration. More

Cameron, the service advisor, was very courteous, knowledgeable and professional. He is a strong asset to the dealership. knowledgeable and professional. He is a strong asset to the dealership. More

Took a little more than 3hours to get a oil change ,tire rotation and a wheel alignment with a 8;30am appointment. rotation and a wheel alignment with a 8;30am appointment. More

I was very impressed with the new dealership. My salesman Jason is a workaholic…he knows just what to say and when …he’s very knowledgeable, courteous and very patient at an early age. i would de My salesman Jason is a workaholic…he knows just what to say and when …he’s very knowledgeable, courteous and very patient at an early age. i would definitely recommend Unity Chevrolet…shout out to Osiris who made the transaction a pleasant experience..great team work at Unity…best of luck… More

Nice people sold me a truck that I wanted easy as pie Jonathan Velasquez answered all my questions Jonathan Velasquez answered all my questions More

Service was very good. Stanley kept me aware of what was going on with my ahoe..Thank you... Stanley kept me aware of what was going on with my ahoe..Thank you... More

Very pleased with their service the rep was very kind and pleasant I was offered a ride home instead of waiting for my car thank you pleasant I was offered a ride home instead of waiting for my car thank you More

Friendly knowledgeable staff, From beginning to end was treated with professionalism. Quick and timely service. treated with professionalism. Quick and timely service. More