Unity Chevrolet Cadillac of Newburgh

Needed brakes. Got next day appointment. Truck ready within 24 hrs. Samantha kept me informed of repair estimate & status. All work done as requested-no surprises. Got next day appointment. Truck ready within 24 hrs. Samantha kept me informed of repair estimate & status. All work done as requested-no surprises. Been dealing with this dealership (Barton, now Unity) for 6 years. After my last 2 visits, Samantha is my “go to” service advisor. Very satisfied with the new ownership & service department in particular. More

I had a wonderful experience from ordering all the way to the delivery. Anthony was extremely helpful with the ordering process of my 2500 HD and right up to the delivery! the delivery. Anthony was extremely helpful with the ordering process of my 2500 HD and right up to the delivery! More

good job, AMAZING SERVICE. I got my colorado from peter. He was new and we were his first sale I got my colorado from peter. He was new and we were his first sale More

I purchased a new 2023 Chevy traverse at this dealership And was originally pleased with the service I received . I was promised a tow hitch to be installed by the dealership as part If the dea dealership And was originally pleased with the service I received . I was promised a tow hitch to be installed by the dealership as part If the deal. Well, a month later , I’m getting a run around with regards to the tow hitch . It was never orders as promised . Sales is not getting back to me about the item and the sales person who sold me the car is no longer at the dealership . I had signed a document stating that I am to get the tow hitch yet no one will honor it . Don’t trust these guys . Very sad More

Purchased a vehicle over two months ago. Dealership has yet to register/title the vehicle and cannot get my permanent plates. Calls to salesperson, finance manager go unanswered. Called sale Dealership has yet to register/title the vehicle and cannot get my permanent plates. Calls to salesperson, finance manager go unanswered. Called sales manager (Danny) who cannot seem to get any answers but worse, doesn’t call back, after more than two weeks, as he committed to give me an update. This dealership does not seem very organized and not customer focused. Go somewhere else. More

AMAZING SERVICE. I got my traverse from Jeremy. He was new and we were his first sale. The main guys Tony and Danny were very attentive and helped fix the small hiccu I got my traverse from Jeremy. He was new and we were his first sale. The main guys Tony and Danny were very attentive and helped fix the small hiccups we had super fast and without hesitation.HANDS DOWN BEST CAR DEALERSHIP AND EMPLOYEES AROUND. SHUMMMMMMMM. More

Unity Chevrolet are complete and utter Rip Off Artists! I recently brought my Silverado 1500 truck in for a repair of the overhead storage compartment and touch screen. Unity had my truck for 4 days just f I recently brought my Silverado 1500 truck in for a repair of the overhead storage compartment and touch screen. Unity had my truck for 4 days just for a diagnoses, never keeping me up to date, communicating, providing status, etc. I had to do all the inquiry. Finally, they get back to me with a $2500 estimate! I start asking questions, and Unity could not give me clear or concise explanations as to the repair job, why so much $$, who diagnosed so I can discuss with them, etc. I ultimately decide to take my truck back and get a second look, and Unity wants a $375 diagnose fee, when they originally told me $79 on the phone??!! Here is the kicker..., I then take my truck to Marchese Chevrolet, where I originally bought the truck. Marchese quotes me $7 for new screws to secure the overhead compartment, and is working on GM for a recall at no charge for the touch screen. So Unity, any explanations now?? CUSTOMER BEWARE when dealing with Unity, I will never ever step foot on their property again, and will inform all my friends, colleagues, and family not to do so either. Complete lack of truth, transparency, communication, service, you name it with Unity Chevrolet. The place looks great when you walk in, but a disaster immediately afterwards. A pig dressed up in lipstick. Unity you should be ashamed. More

Overpriced Said free car wash. Never happened. Twice what I paid in Florida at dealership . Never happened. Twice what I paid in Florida at dealership . More

My brand new Silverado is back in for repairs again. Last time it was in for a front collision module that took nearly 2 weeks to diagnose and repair. In the meantime of it being repaired, I sent your Last time it was in for a front collision module that took nearly 2 weeks to diagnose and repair. In the meantime of it being repaired, I sent your partner / principal of the dealership Tony Bonet an email stating my displeasure with the dealership and no communication from the service department. Do you know what the response was? Nothing, since he never replied back. I guess you follow what your taught. The truck is having all electrical problems regarding safety and is back at Unity again for the same issues. To add, this time the brake pedal went rock hard and the push start wouldn't start the truck. My GM complaint is now in the buy back stages that falls on the dealership. According to GM the dealership can deny a buy back. When I asked what would be a reason for them to deny, I was told they may not want to lose money. Wow! I'm losing money everyday and wasting money monthly on a payment for a truck that I've barely driven. I'll update this again once I get a decision. Note: This is the 6th day the truck has been at Unity and I still don't know anything. More

1 month ago I met Jason in sales and within 24 hrs I was in my first new Chevy Silverado (was always a Ram truck owner). Jason was awesome, so 5 stars to him but what's to come I'd rate less than 1 star if in my first new Chevy Silverado (was always a Ram truck owner). Jason was awesome, so 5 stars to him but what's to come I'd rate less than 1 star if I could. 4 days ago, truck wouldn't start and had to jump start it. Same day, I received a notification from Onstar saying there was an airbag issue and I'd need to schedule a service appointment within 1 day. I went online and scheduled my appointment the same day for the following day which was Monday. I dropped the truck off and was told it would probably need to be kept till the following day. I was confused since they had not even looked at it yet. How can anyone be told any time frame if no one knows what's wrong? Ehhh... Figured ok, I'm ok with that. Tried calling later on the afternoon and was told the truck could be done by the end of the day. I received a call from service in the early evening and was told they had great news, "a tech had been assigned to look at my truck and the tech would be diagnosing on Tuesday morning!" That's great news? Not for me since I needed my truck to help family move. So I wait, and come Tuesday morning, tried calling service to get an update. No one answered the service line and I got their voicemail. I waited an hour, called again, and yep, voicemail again. My wife called again and asked to speak to a manager, and did speak to someone who didn't know what was going on with my truck. Not acceptable at all! Still no answers as to what is wrong with the truck. We called again and spoke to a sales manager who said he would get an answer for us and call us back.. Yep... No call! I took off work to drive there and get my truck back so I could bring it to another dealer. I get there and was told my truck is in the shop and being looked at. I was finally informed that there is a brake/collision module issue causing a short and they had to get Gm engineering involved to try and fix the issue. What? A brand new truck and now I have to worry every time I'm driving it that the two most important safety features-airbag and Abs might fail or cause an accident! Heck nooo...I was offered a rental car but they didn't have anything available on their lot. I would have to go to Hertz and pick it up. I call Hertz to make sure they have the rental car, and I was told I'd have to provide a credit card that they charge $200 on to make sure the car is returned but I'd be refunded once it is. Soooo... No thank you. Now I'll have to struggle financially to get out of this truck and into something that will give me peace of mind. 9.1.22 update, still trying to call there today, voicemail again and it's full so you can't leave a message. 9.20.22 update, well got the truck back a week ago or so. Went out, parked, then when I tried to start the truck, the brake pedal went hard and the push to start would not start the truck. After 10 minutes of trying, it finally started. Same front collision light on again, as the last time it went in for service. Tuesday, 9.20.22 dropped the truck off, had to get a rental again, and it is now 9.26.22. I never heard anything from anyone there about what's going on with my truck, so decided to stop in today. I was told a GM engineer might have to come to diagnose the truck, what? So no answer as to when the truck if or will ever be fixed. In the whole mix of this, I did e-mail the partner/principal or whatever his title is, his name is Tony Bonet. In my e-mail I addressed my displeasure with his service department. Low and behold, no response...as expected since he must train his staff to do the same. Never in my life have I ever had this much aggravation with a dealership and if I can warn others out there...Do not bring your car/truck to Unity for anything service related, you will surely be disappointed. There is no "we look out for the customer, take care of the customer" in Unity's workforce, that's a fact. My complaint to GM is in the works, and was told the dealer could buy the truck back, but also said they could deny the buy back for financial reasons, like they will lose money. Really? I am losing money everyday with this truck, paying a monthly payment to have the truck sit at the dealership more than I've driven it or having it parked in my driveway. I will wait and see how Unity handles the buy back. Updates will follow. More