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Unity Chevrolet Cadillac of Newburgh

Newburgh, NY

3.2
297 Reviews

800 Auto Park Pl

Newburgh, NY

12550

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Showing 297 reviews

March 06, 2023

BUYER BEWARE! ! They are a bait and switch dealership. I called to confirm the truck was still available on Saturday and was told it was there. I made an appointmen More

by Don
Recommend Dealer
No
Employees Worked With
Jon Barton
Mar 08, 2023 -

Unity Chevrolet Cadillac of Newburgh responded

Don - Our intention is never to waste our customers' time, so we are very sorry that you drove all the way here only for the prospective vehicle to not be on the lot. We strive to deliver accommodating and transparent service, and we're disappointed that we've fallen short of our high standards. We would like the chance to make this right. Would you please reach out to us so that we can see how we can assist you moving forward? Thank you, Customer Care Team - (877)-811-9330

Mar 08, 2023 -

Don responded

This is the definition of bait and switch, of course you would like to put me in another vehicle to make it “right”. Good try, but I already purchased a truck from a more reputable company.

February 09, 2023

Excellent service experience at Unity. Shuttle service was fantastic very convenient. Everything I requested was taken care of meeting my expectations. Samantha my service associate was gr More

by jamesta57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha
Feb 10, 2023 -

Unity Chevrolet Cadillac of Newburgh responded

We are happy to see that Samantha and the team went above and beyond to make your experience a great one, James! Thank you for choosing Unity Chevrolet of Newburgh!

February 06, 2023

Peter Grohl did a wonderful job of working for me. At first it did not seem that a deal could be made. But Peter did not give up. He kept working at it until the deal came together. So far I love More

by allen_bushey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jon Barton
Feb 07, 2023 -

Unity Chevrolet Cadillac of Newburgh responded

We are glad to hear that Peter provided outstanding support and helped you secure your new Equinox, Allen. Thank you for working with us here at Unity Chevrolet of Newburgh!

January 19, 2023

I’ve never been as unhappy and disappointed in a service experience as I am with this one. My car spent 14 days at the dealership’s service center without ever being looked at. I finally had to take my ca More

by Craig Jacob
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason (Manager), Jen (Asst. Mngr.), Cameron
Jan 20, 2023 -

Unity Chevrolet Cadillac of Newburgh responded

Craig - We are disappointed to see that your service experience was not a positive one and we hope to learn more from it so that we may improve for future guests. Timely service is what we strive to provide and we are sorry to have missed the mark here. Please give us a call if you have any further feedback. Thank you, Customer Care Team - (877)-811-9330

January 17, 2023

We bought our 2023 Bolt EUV there and it was all up front! No questionable charges and our sales person Kyle was excellent. Would buy there again without any hesitation! We had everything worked out More

by ChrisMax
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle
Jan 18, 2023 -

Unity Chevrolet Cadillac of Newburgh responded

Thank you for the review! We are so glad to hear that you had a successful purchase experience working with Kyle and the Unity Chevrolet of Newburgh team. Drive safely in your 2023 Chevrolet EUV, and we hope to see you back again down the road!

January 14, 2023

Unity Chevy, and especially Kenny deserve a rating of 10 stars. They are very polite and helpful and do a great job. I have gone to them for years and years and they have always showed respect and have be More

by marian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Barton
Jan 16, 2023 -

Unity Chevrolet Cadillac of Newburgh responded

Marian, thank you for the review! We are so glad to hear that you had a successful service experience working with Kenny and the Unity Chevrolet of Newburgh team. Drive safely, and we hope to see you back again down the road!

January 08, 2023

Do your transaction with Mr. Morrero. He’s the best -he keeps customer’s best interest in heart and gives you the best deal that which is fair for both parties. Extremely respectf More

by Irum malik
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mr.Morrero
Jan 09, 2023 -

Unity Chevrolet Cadillac of Newburgh responded

Thanks so much for recommending Mr. Morrero to anyone who's in the market for a new ride. We're delighted that you could go home in a car that is right for you thanks to his help. Enjoy! - Unity Chevrolet of Newburgh

December 28, 2022

Overall pretty good service appointment. Unfortunately it appears it did not get the tire rotation i requested and paid for. I hope this was just an unfortunate oversite and would apprecia More

by cedwards3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth Whyte
Jan 03, 2023 -

Unity Chevrolet Cadillac of Newburgh responded

Thank you for this feedback. We strive to deliver seamless service for our guests, and we apologize for the oversight regarding your tires. We would be happy to speak with you to see what more we can do to help fix things. If you are willing, please contact us directly. Best, Customer Care Team - (877)-811-9330

December 10, 2022

Needed brakes. Got next day appointment. Truck ready within 24 hrs. Samantha kept me informed of repair estimate & status. All work done as requested-no surprises. More

by Trailguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha D.
Dec 12, 2022 -

Unity Chevrolet Cadillac of Newburgh responded

Thank you for the kind review of our team here at Unity Chevrolet of Newburgh. Samantha is a great asset to our team and we feel lucky to have her! We thank you for your business and your loyalty and we hope to see you again in the future! Take care!

December 01, 2022

I had a wonderful experience from ordering all the way to the delivery. Anthony was extremely helpful with the ordering process of my 2500 HD and right up to the delivery! More

by 329orlandobob
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Battikha
Dec 01, 2022 -

Unity Chevrolet Cadillac of Newburgh responded

Thanks for the great review! We're happy to hear that Anthony was especially helpful and nice to work with. Congrats on the new vehicle, enjoy it!

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