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Unity Chevrolet Cadillac of Newburgh

Newburgh, NY

3.2
297 Reviews

800 Auto Park Pl

Newburgh, NY

12550

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Showing 297 reviews

May 13, 2024

The leasing of our car was not too bad. A couple of glitches but overall a good experience. More

by Tess
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jon Barton
May 13, 2024 -

Unity Chevrolet Cadillac of Newburgh responded

Tess, we're glad to hear your leasing experience at Unity Chevrolet of Newburgh was positive overall and we sincerely appreciate your trusting us with your business. Enjoy the ride!

May 08, 2024

Terrible customer service. Not happy with the communication. Would not purchase another vehicle from this dealership. More

by TerryT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
May 08, 2024 -

Unity Chevrolet Cadillac of Newburgh responded

Terry, we're sorry to read about your experience. We strive for excellent customer service and clear communication with our customers. It's disappointing to know we fell short in this instance. We would like the opportunity to address your concerns directly. Please reach out to our Customer Care team at (877)-811-9330. Thank you.

May 07, 2024

Me gusta como me tratan son muy amable I buelvo son muy amable I atento com lo clientes More

by Virginia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Barton
May 07, 2024 -

Unity Chevrolet Cadillac of Newburgh responded

Hola, Virginia! Estamos felices de saber que su experiencia de servicio ha sido una positiva. Gracias por elegir Unity Chevrolet of Newburgh.

May 01, 2024

The worst car buying expierence of my entire life. This dealer has a deceptive sales / internet team. The financial dept ran my credit using totally different numbers than what was agreeed to with sal More

by Chevy231a
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jon Barton
May 02, 2024 -

Unity Chevrolet Cadillac of Newburgh responded

We're really sorry to read about your experience. We strive for transparency and honesty in all our dealings, so it's concerning to see we've left the wrong impression. We'd like the opportunity to understand more about what happened here and make things right if possible. Please reach out when you have a moment. Thank you, Jamie Brown - Customer Success Specialist - 8453531919

May 02, 2024 -

Chevy231a responded

Already emailed your customer care team before I left review. I never heard back from anyone maybe name should be changed to the we don’t care about the customer team. NEVER AGAIN the worst buying expierence ever I am surprised your finance manager has yet to be arrested

April 18, 2024

Took the car for its first oil change - was not a good experience. Since the ownership has changed things are not the same. Leased four cars from the previous dealership and was very satisfied. That will More

by Grumpy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Never got their names
Apr 19, 2024 -

Unity Chevrolet Cadillac of Newburgh responded

We're sorry to read about your recent experience with us. We strive to deliver a seamless service experience in addition to exceptional customer service, and we regret that we have left a poor impression. We value your feedback and would appreciate an opportunity to discuss your concerns in greater detail. If you are willing, please reach out to us directly at CustomerCare@unitycadillac.com. Thank you.

April 16, 2024

Very courteous and professional staff, comfortable waiting area and clean dealership. Service was wonderful and honest. More

by armonbrigg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Barton
Apr 17, 2024 -

Unity Chevrolet Cadillac of Newburgh responded

We're delighted to know you found our staff at Unity Chevrolet of Newburgh courteous and professional. We always aim for a clean environment and honest service! Thanks for the review.

January 02, 2024

They like to tack on excessive fees. Be prepared to pay over MSRP if doing business here. I took my business elsewhere. I recommend everyone does the same. They tried to tack an extra 2 More

by Jkuha
Recommend Dealer
No
Employees Worked With
Sales
Jan 02, 2024 -

Unity Chevrolet Cadillac of Newburgh responded

We're sorry to read about your recent experience. We aim for transparency in our pricing and it's concerning that you felt this was not the case during your visit. If you'd like, we would appreciate an opportunity to discuss these fees with you further so we can see where things went wrong and clear up any misunderstandings. Please reach out at your earliest convenience. Thank you, Customer Care Team - - CustomerCare@unitycadillac.com

January 01, 2024

Terrible place to buy a vehicle. Purchased a vehicle they did docusign instead of signing all the paperwork in person. When I received paperwork from loan was 5,000 more then what More

by Nicole
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Richard
Jan 03, 2024 -

Unity Chevrolet Cadillac of Newburgh responded

Nicole, this feedback is extremely concerning to receive. We are committed to providing transparent pricing throughout each purchase, and I'm sorry if this was not reflected in your experience. We take these matters seriously and I would appreciate the opportunity to clear up any misunderstandings regarding the fees you've mentioned. Please call me on my direct line. Thank you, Jamie Brown - Customer Success Specialist - 845-353-1919

November 07, 2023

This is the second time this dealership messed me up. My car needed one tire to put on it. First they told me to come in on a Saturday and they would put it on. When I got there they said they did not ha More

by Tammycat5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jon Barton
Nov 08, 2023 -

Unity Chevrolet Cadillac of Newburgh responded

Tammy - We're sorry to read about your recent experience. It's important for us to provide timely and efficient service, so it's disappointing that you left feeling this way. I understand how frustrating the wait time must have been, especially after not receiving service on Saturday. We would like a chance to address your concerns, so please reach out to us directly. Thank you, Customer Care Team - - CustomerCare@unitycadillac.comv

November 02, 2023

Unity delivers new vehicles they know to be broken. Unity misrepresents car manufacturer specs. Unity is an "old school" dealership ... do/say anything to make a sale since there's no penalty for decei More

by Car Buyer
Recommend Dealer
No
Employees Worked With
Sales Department
Nov 03, 2023 -

Unity Chevrolet Cadillac of Newburgh responded

We're sorry to hear you feel this way. We assure you that we strive for honesty in all our dealings and offer only the highest quality products to our customers. If you'd like to discuss this further or have any specific concerns to share, please reach out to us using the contact we've provided below. We appreciate all feedback and are always available to assist you. Thank you, Customer Care Team (877)-811-9330

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