United Nissan

I was helped as soon as I arrived and then I asked for Shant to take care of me. He is always pleasant and attentive. He pays attention to what is being said and he asks pertinent questions. After a short Shant to take care of me. He is always pleasant and attentive. He pays attention to what is being said and he asks pertinent questions. After a short time, after he took the car, he came and explained it would be necessary to keep the vehicle for 2 days and what the repairs were. He showed me where to arrange the rental car. 2 days later I came back and picked up my vehicle. More

I WAS SHOPPING FOR A NEW CAR AND DID NOT KNOW WHICH KIND WE WANTED . WE STOPPED AT A FEW DEALERS WITH NO LUCK AS THE SALES STAFF HAD THE THOUGHT TAKE IT OR LEAVE IT DID NOT OFFER US A GOOD DEAL FOR OUR TRAD WE WANTED . WE STOPPED AT A FEW DEALERS WITH NO LUCK AS THE SALES STAFF HAD THE THOUGHT TAKE IT OR LEAVE IT DID NOT OFFER US A GOOD DEAL FOR OUR TRADE OR LOAN RATE . WE STOPPED IN TO UNITED NISSAN WAS GREATED BY MIKE MUDGE AN EXCELLENT SALES MAN TOOK US ON SOME TEST DRIVES AND WE FOUND A CAR WE REALLY LIKED AND THEN MIKE TOOK US TO MEET JASON CHENIN WHO WAS AS NICE AS HE COULD BE TREATED US LIKE FAMILY JASON GAVE US AN EXCELLENT PRICE FOR OUR TRADE IN AND HE AND MIKE GAVE US A GREAT DEAL ON OUR NEW ALTIMNA SL TOOK US TO MEET SAMALMASI IN FINANCE WHO WAS VERY UNDERSTANDING AND HELPFUL IN GETTING US A LOW INTEREST RATE THEN WE MET ELSA CISNEROS WHO EXPLANED EVERY THING ABOUT OUR NEW CAR AND THEN SOME ELSA TOOK US TO MEET BILY IN SERVICE AND HE TO WAS AS NICE AND FRIENDLY AS HE COULD BE WE FELT LIKE WE OWNED THE STORE [NICE FEELING] WE SET UP A DAY TO TINT OUR WINDOWS I HAD TO CALL ELSA AND THATS WHEN I TALKED WITH TINA BALIGAD WHO WAS ALSO SO VERY NICE AND HELPFUL IN SHORT THIS DEALERSHIP TREATS ITS CUSTOMNERS LIKE FAMILY THIS IS MY FIRST NISSAN AND IT WONT BE MY LAST JUST A GREAT DEALSHIP FROM START TO FINISH WE NEED MORE PLACES AND PEOPLE LIKE THIS THEY KNOW HOW TO TREAT THERE CUSTOMERS AND THATS WHAT WILL KEEP ME COMING BACK THANK YOU M RUDY MD PhD More

Horrible service after my sale! Haven't had my car but over a month, already needs 4 new tires! They are dry rotted! Horrible! This is not how a car buying experience should be! but over a month, already needs 4 new tires! They are dry rotted! Horrible! This is not how a car buying experience should be! More

Best experience. I had bought a car years ago from another dealer and it was just a drag. I understand that all the paperwork takes time but at United Nissan,the employees are very efficient and frien another dealer and it was just a drag. I understand that all the paperwork takes time but at United Nissan,the employees are very efficient and friendly . So you don't notice the time. I was so pleased with the service that I referred my mother to United Nissan. More

We went in for an oil change, but, the car needed some warranty covered repairs. Shant quickly got us into a loner and our car was ready the following morning, as promised. warranty covered repairs. Shant quickly got us into a loner and our car was ready the following morning, as promised. More

I like the way that this dealer treat it us . He was a good dealer, he made sure we had the best offer and our best interest on what we were looking for. good dealer, he made sure we had the best offer and our best interest on what we were looking for. More

This is the worst Nissan dealership I have ever been to and I have been buying Nissans for over 20 years. It was one mess up after another. and I have been buying Nissans for over 20 years. It was one mess up after another. More

Shant was very helpful and took care of everything for me, including getting a rental car for me very quickly, since the service would take most of the day. me, including getting a rental car for me very quickly, since the service would take most of the day. More

Brian always takes care of me. He keeps track of what is needed. He recommended something for my A/C, I think Artic Breeze, which has really helped with the cooling factor. Just renewed warranty at level su needed. He recommended something for my A/C, I think Artic Breeze, which has really helped with the cooling factor. Just renewed warranty at level suggested by him as I fully trust what he does. Thanks More

Brought 2004 Nissan Frontier for engine pinging and tapping noise coming from engine, also needed A/C checked. I had the truck there before 9 am, I picked up the truck just after noon, I was told that tapping noise coming from engine, also needed A/C checked. I had the truck there before 9 am, I picked up the truck just after noon, I was told that the pinging noise was caused by " loose intake boot" and that it had been corrected. The A/C apparently has a leak on "low side hose". I was charged $117.14 to "tighten" the intake boot and given a recommended work list which includes timing belt, water pump, and fluid replacements, along with A/C repair the cost estimated was $2169.95. When I first inquired about the vehicle inspection and diagnosis I was told it would be $95. I also asked the gentleman if the vehicle would be road tested and I was assured it would, when I dropped the vehicle off I again asked if it would be road tested, as the engine pinging occurs during acceleration, again I was told it would. When I picked the truck and told the problem had been corrected and told I owed the $117.14, which included a $3.00 "hazardous waste charge" and $14.70 for "shop supplies" (still have no idea what waste is created and shop supplies are needed to tighten bolts or screws ? ) I was assured that the truck was ok, I also discussed bringing the vehicle in for the rest of repairs to be done. I am upset to report to you that the truck, after normal and acceleration, continues to ping, the tapping noise still exists. It's as if nothing was done to it. I can't believe that your staff would release the vehicle without being 100% sure that their diagnosis was correct, or solved. I called and spoke to Mr. Flores, he suggested that I bring the truck back and ride along with one of your technicians so that he can "hear" what I had paid you to solve ! I am really disappointed with the way this all went, I am a small business owner and my time is valuable, I cannot waste another half day hoping that this time maybe your staff will do their job correctly. I am also not sure if I would trust your shop to finish the repairs needed, and specially after finding out that just the timing belt, which essentially is a rubber belt, would alone cost $1500. I am sure I can have all this repairs done elsewhere including the A/C for around $1000. I am really upset by all this and am considering filing a formal complaint. I would prefer to have the money I paid refunded, and hope that in the future your staff would focus more on better customer service. Invoice # NICS657583. Feel free to contact me (702) 524-1429, Thank you, Julio. More