United Nissan

Shant was very helpful and took care of everything for me, including getting a rental car for me very quickly, since the service would take most of the day. me, including getting a rental car for me very quickly, since the service would take most of the day. More

Brought 2004 Nissan Frontier for engine pinging and tapping noise coming from engine, also needed A/C checked. I had the truck there before 9 am, I picked up the truck just after noon, I was told that tapping noise coming from engine, also needed A/C checked. I had the truck there before 9 am, I picked up the truck just after noon, I was told that the pinging noise was caused by " loose intake boot" and that it had been corrected. The A/C apparently has a leak on "low side hose". I was charged $117.14 to "tighten" the intake boot and given a recommended work list which includes timing belt, water pump, and fluid replacements, along with A/C repair the cost estimated was $2169.95. When I first inquired about the vehicle inspection and diagnosis I was told it would be $95. I also asked the gentleman if the vehicle would be road tested and I was assured it would, when I dropped the vehicle off I again asked if it would be road tested, as the engine pinging occurs during acceleration, again I was told it would. When I picked the truck and told the problem had been corrected and told I owed the $117.14, which included a $3.00 "hazardous waste charge" and $14.70 for "shop supplies" (still have no idea what waste is created and shop supplies are needed to tighten bolts or screws ? ) I was assured that the truck was ok, I also discussed bringing the vehicle in for the rest of repairs to be done. I am upset to report to you that the truck, after normal and acceleration, continues to ping, the tapping noise still exists. It's as if nothing was done to it. I can't believe that your staff would release the vehicle without being 100% sure that their diagnosis was correct, or solved. I called and spoke to Mr. Flores, he suggested that I bring the truck back and ride along with one of your technicians so that he can "hear" what I had paid you to solve ! I am really disappointed with the way this all went, I am a small business owner and my time is valuable, I cannot waste another half day hoping that this time maybe your staff will do their job correctly. I am also not sure if I would trust your shop to finish the repairs needed, and specially after finding out that just the timing belt, which essentially is a rubber belt, would alone cost $1500. I am sure I can have all this repairs done elsewhere including the A/C for around $1000. I am really upset by all this and am considering filing a formal complaint. I would prefer to have the money I paid refunded, and hope that in the future your staff would focus more on better customer service. Invoice # NICS657583. Feel free to contact me (702) 524-1429, Thank you, Julio. More

The friendliness is great and customer service too! the time that you said for the service is not closed but you have a lot of options to do a good experience the service. time that you said for the service is not closed but you have a lot of options to do a good experience the service. More

United nissan has impressed me everytime I go back for a service but this time was different. Billy Emerson did exceed my expectation ever further. A good asset for united nissan. He truly delivered what cu service but this time was different. Billy Emerson did exceed my expectation ever further. A good asset for united nissan. He truly delivered what customer service is all about. Thank you so much for this exceptional experience. I'm a very much and way beyond satisfied customer even when all I need was a oil change. Thank you so much. All my service will be done by united nissan and hoping to do more business with billy Emerson. More

I value this dealership. Customer service was phenonmenal. The finance department was awesome. I will and have already referred customers. The overall service was superb!!! phenonmenal. The finance department was awesome. I will and have already referred customers. The overall service was superb!!! More

Was a good experience. The staff was friendly and they took care of me. Chuy did a great job showing me the best options for me. took care of me. Chuy did a great job showing me the best options for me. More

I previously drove a 2009 Cube. Loved it. Called on a Friday. Got Jason, told him what I wanted. and Presto - on Monday he had my perfect new Cube with all the bells and whistles and I purchased it that Friday. Got Jason, told him what I wanted. and Presto - on Monday he had my perfect new Cube with all the bells and whistles and I purchased it that day. Jason and staff great. Customer Service outstanding. Have recommended Henderson Nissan to several people, and found out my cousin purchased a used vehicle four years ago and one of my friends was purchasing the same day I came in. My husband and I are totally impressed with THIS DEALERSHIP. Highest rating that could possibly be given. Over and above and beyond what I expected. Actually made purchasing a car an event to celebrate. Kudos, especially to my salesman, Jason Morales. More

Ryan was a great sales rep. Very helpful and honest. Would buy another one or recommend to a friend. The car deal really felt like a "win-win" for both parties Would buy another one or recommend to a friend. The car deal really felt like a "win-win" for both parties More

I do not have any negative comments to say about the staff. They were all extremely helpful and made it a great experience for me. staff. They were all extremely helpful and made it a great experience for me. More

All the employees are very well accommodated, they gonna feel you to be comfirtable to them and mist of alk very convincing. And they will not allow you not allow you to bring home what you purchase at a ve feel you to be comfirtable to them and mist of alk very convincing. And they will not allow you not allow you to bring home what you purchase at a very low cost More