United Nissan

so far today we had a great service with shant ashikian. hoping that you can give us a discount and good service in our next services.thanks and more power. hoping that you can give us a discount and good service in our next services.thanks and more power. More

Over the last three months my husband and I have been driving down to Tucson to care for his stepmom while she is under hospice care for cancer. We had just gotten word that she may pass any day and we driving down to Tucson to care for his stepmom while she is under hospice care for cancer. We had just gotten word that she may pass any day and we needed to get to her ASAP. We knew we were in need of an oil change and didn't want to make the long trip without having it done. Unfortunately, my husband was with his father who was in the hospital with complications from surgery so I volunteered to take our Murano in for the service appointment first thing in the morning. As I waited in my Murano for the service bay to open my lights started to flicker, the door locks wouldn't open; Great! My car battery died! I thought to myself, "On top of everything else we were going through, Really???" Finally after numerous attempts, the doors opened and I jumped out and hustled toward the service desk. Chris the valet must have sensed my troubles I explained my dilemma and he offered to take the keys and arrange for someone to jump the car and move it to the bay. I went inside and met with Brian Haffey. He came out and inspected the car and indicated that we needed a new battery, but they would need to check to see if ours was under warranty. In the meantime, Ruben (at the desk next to Brian) was playing Frank Sinatra on his computer and the music had a much needed calming effect, taking my mind off my troubles for the moment. Brian came back and told me I needed new tires (at least two on the rear) but I explained my situation, that I needed to get to the hospital for my father-in-law and that my mother-in-law was dying and we needed to get on the road to see to her. He understood but printed out the tire info for me to take home and review. While the oil change was being done I retreated to the waiting area and was offered complimentary nibbles of blueberry muffin to go with my Diet Coke:) After about an hour, my anxiety was building and I went back to the desk to check on the status. Brian let me know the battery wasn't under warranty and would cost about $150.00. I relunctantly said okay...what choice did I have? I'm sure he saw the distress on my face. He stepped away and then came back to tell me that they were going to take care of the cost of the battery and installation as a "goodwill gesture" since we were loyal customers, always kept to our servicing schedule and took the time to fill out the survey. I was speechless, my eyes began to fill with tears! This simple act of kindness and generosity came at the perfect moment and reaffirmed my faith in humanity. It probably wasn't a big deal to the staff, but it meant the world to me! We will continue to choose United Nissan for all our service needs and have already shared our story with friends and family. The entire staff was so helpful and accommodating. We are grateful for your kindness and compassion. Sadly we lost our Mom two days later, but we were able to drive down and see her before she passed. Thank you! More

Carlos Jimenez was very helpful when i came in and had me updated with my car issues . I feel he cared about my car issue and he gave great Customer Service . Thank you updated with my car issues . I feel he cared about my car issue and he gave great Customer Service . Thank you More

Clayton was excellent, he had me in and out quickly. Excellent customer service and I will buy all my cars from Nissan. The car was also cleaned. Excellent customer service and I will buy all my cars from Nissan. The car was also cleaned. More

Mr. Ruben Gomez was friendly and knowledgeable. I was a Mr. Ruben Gomez was friendly and knowledgeable. I was a very good experience overall. I will recommend this dealership to my friends and co workers. Mr. Ruben Gomez was friendly and knowledgeable. I was a very good experience overall. I will recommend this dealership to my friends and co workers. More

Went in for the least expensive used car on the site. It barely ran and had horrible interior problems-- which, in retrospect, I realize was their plan, just to get you in the door. Nobody would have bought barely ran and had horrible interior problems-- which, in retrospect, I realize was their plan, just to get you in the door. Nobody would have bought that car. I ended up allowing them to upsell me and bought a new car. I could afford it-- My credit isn't great but I have a good paying job that I've been at for over two years. The next week they started asking for W-2s and bank statements I didn't have that were never requested when I was buying the car. If they told me I needed all of that, I would've gone somewhere else. Then, after two weeks and buying insurance for the car, they told me I needed a co-signer or had to return the car. There's nobody who can co-sign for me so I have to return the car. It's not their fault that I don't have great credit-- it's in the mid-600s-- but they shouldn't have sold me a car they couldn't finance to me when I provided all my credit information upfront! I was trying to buy a cheaper car anyway and just got suckered. I'll be buying a more affordable car elsewhere but I strongly recommend against this dealership. Also, they sent me a customer satisfaction survey. When I clicked No (that I was not satisfied) the link would not work. I clicked Yes and they directed me here. So Nissan also weeds out the bad reviews. More

i enjoyed the experience,i was treated great,my car runs better,i asked for extra floor covers and got them,my car was washed! better,i asked for extra floor covers and got them,my car was washed! More

Excellent service from Isaac Rivas. Knowledgeable and friendly. We are a family of three and looking for a SUV, Isaac recommended the Nissan Rogue. The Rogue was perfect size for our family. I would friendly. We are a family of three and looking for a SUV, Isaac recommended the Nissan Rogue. The Rogue was perfect size for our family. I would recommend this dealership. More

Experience was awesome. Customer service excellent. brought car in for service, tech immediately signed my vehicle in. vehicle was serviced in a timely manner. Picked vehicle up before the end of th brought car in for service, tech immediately signed my vehicle in. vehicle was serviced in a timely manner. Picked vehicle up before the end of the day. More

I love Carlos. Every time I have a service need or issue he is so helpful and goes out of his way to make it a walk in the park. he is so helpful and goes out of his way to make it a walk in the park. More