United Nissan

Service department sucks! Went in to get a new ECM ($1,033) For MY 350z purchased the part parts representative and service representative Fabian and Dan assured me the part wo Went in to get a new ECM ($1,033) For MY 350z purchased the part parts representative and service representative Fabian and Dan assured me the part would arrive and my car would be serviced by weds (ordered the part on Saturday). I call on weds at 2:00pm and was placed on hold for 15 min only to be told that my part won't be due to arrive until Tuesday of the following week. There is no communication between the parts department and service I told the service manager I should have been told of such a long delay days ago when they found out the par was weeks away he replied we are really busy... I will NEVER DO BUSINESS with united Nissan again! More

Worst Dealer In Vegas! United Nissan on Sahara and Pecos-Mecloud is The Most Unprofessional Dealership in Las Vegas, they are a bunch of con artists that promise you one thi United Nissan on Sahara and Pecos-Mecloud is The Most Unprofessional Dealership in Las Vegas, they are a bunch of con artists that promise you one thing and give you another, they are not helpful in anyway and all they do is scam the people. When you walk into the building you feel like you are walking into a circus, employees cursing at each other and horsing around, also eating on the main floor while dealing with customers. When you go to the floor manager "Robert Velasquez" with an issue he doesn't listen to you and he tries to tell you that you are wrong and shift the blame towards you and does not offer anyway to improve your service, he just assures you what a bad deal you were put in. I will Never return to United Nissan and Give them my business again nor will I send anyone I know to give them business there is so much to say about this disgraceful place but I will keep it short! Just know they are all about scamming you even if it's illegal business they don't care! I give them a 1 star only because there is no lower! More

Beware and go else where!! If you want the most unprofessional low class car buying experience go to United Nissan!!! They are dishonest and will screw you over in a blink of an If you want the most unprofessional low class car buying experience go to United Nissan!!! They are dishonest and will screw you over in a blink of an eye and then refuse to take responsibility. Dont bother trying to speak to the floor manager(Robert Vasquez) because he will not even attempt to resolve anything for you and will speak to you like its your fault for his "dealers" misleading actions. They will go back on what they offered and promised you and will screw you with a bad deal. Will never go to United Nissan again or let anyone I know go there and get taken advantage of. Very dissapointed to say the least! More

Amazing! Just when I think I've received "the best" customer service, United Nissan steps it up another notch! Mike Olden was great! He checked in with me seve Just when I think I've received "the best" customer service, United Nissan steps it up another notch! Mike Olden was great! He checked in with me several times concerning my vehicles needs and he didn't pressure me into services that I didn't need. Other members of the staff were also very friendly and helpful. Thanks for keeping my car "healthy" and I'll see you all in a few months for an oil change. More

Over Promise and Heavily Under Deliver I thought that this would be an amazing experience after my last encounter with a horrid dealership. I had just turned in my 2007 Toyota Camry and I w I thought that this would be an amazing experience after my last encounter with a horrid dealership. I had just turned in my 2007 Toyota Camry and I was very please that they were able to find me financing. I went in with the intentions of purchasing a 2007 Scion XA they had for sale. When I arrived at the dealership they informed me it was already sold. The salesman took me around the lot and I located a Nissan Versa Note that I really liked. After looking at my down payment and financing options I found that a $450 note was not within my budget. We looked at several cars when I came across my current car. I was not thrilled with a Nissan Sentra as I am 6' tall and they are quite small but there was nothing else that was within the budget I was comfortable with. So after talking to my salesperson I was told that if I just bought the car even though it wasn't perfect then I could come back in 8 months and they could get me the car I really wanted with a lower interest rate (due to the voluntary reposession causing ahigh rate) Everything payment wise was exactly as I wanted so I decided to take it. 2 weeks into having the car I was told I needed to bring it in so they could put GPS on the car for the financing to agree. This is where it all started. After they put the GPS into the car I was at the dealership everyother day for 4 weeks because they could not find out why my "SERVICE ENGINE" light was on. Finally after all the time wasted they said it was just a clog in my hoses. Ok, thanks for finally fixing it.. The car has not been a bad car after that but they would not compensate for my time and gas to drive there everyother day for 4 weeks. So finally my 8 Month mark has come. So i reached out to the dealership regarding the information I was told. I found the SUV rthat I really wanted and I was met with you are $5000 Upside down in the car we sold you so you need $4000 Down. That was 2 weeks ago and when I inquired about the information I was told since I put $2000 down on this car I have yet to hear anything back and they have sold the car I was looking at purchasing. As the title says, "OVER PROMISE AND HEAVILY UNDER DELIVER," More

Great service Took my car for a service, no appoinment, they were able to help me, the service was really fast and the staff is really helpfull Took my car for a service, no appoinment, they were able to help me, the service was really fast and the staff is really helpfull More

Great service!!! After taking my 2012 Nissan Versa to get the oil change at an independent mechanic, I was informed that there was a leak on the rear axle seal. The me After taking my 2012 Nissan Versa to get the oil change at an independent mechanic, I was informed that there was a leak on the rear axle seal. The mechanic said that my car should be still under warranty and that I should take it to the dealer and get it checked out. We were helped by Paul Willinger, and I must say I have NEVER had such a nice, courteous and professional employee in all of my life and I seriously mean this. I was expected to get the run around on this needed repair that was under warranty and I received the exact opposite. I was so impressed by not only Mr. Willinger, but the entire Nissan staff. We were given a loaner car so I was able to still get to work and was called 3 days later to come and get our car that it was finished at no cost to us. Thank you Paul for the best customer service ever! More

Nissan. The Internet price IS their price. They were extremely helpful on helping us look at the vehicles that we were interested in and we did purchase a vehicle from their existing inventory They were extremely helpful on helping us look at the vehicles that we were interested in and we did purchase a vehicle from their existing inventory at a price that none of the other dealers in Las Vegas were offering up front. There was no pressure sales tactics used and we were completely satisfied with our experience. After we had decided on the vehicle there was an aftermarket sales guy that swung by and offered us some things like tinted windows, and some other things but there was no pressure to purchase any of these add ons and was very easy to decline them. I know of another dealer that has these add ons already automatically added to the price and I hate that. United Nissan vehicles are not like that. Next stop was the finance dept to sign papers etc.... Again, there was a few after market items that was presented like extended warranty, Lo Jack, Scheduled maint packages etc... We did choose the scheduled regular maintenance package that includes oil changes and all the maintenance items that Nissan recommends and we all forget to do at the different mileage and time intervals. You know, those in the back of the owners manual. We thought it was a competitively priced option and gave us the peace of mind knowing we'll have the PMs done as required and warranty will remain good. Papers were signed and all was explained and again there was no pressure tactics. They then spent about an hour inside our new vehicle walking us through all the features of the vehicle, helped set up the wife's cell phone with contact list, helped her program radio stations, walked through voice commands, gauges, the navigation system and other items that you wonder about after you've already left the dealer. Highly recommend United Nissan to anyone because they will work with your needs. More