United Nissan Reno

We been shop the car for my son Toyota and Subaru wasn’t happy at all specifically Toyota so I was search the car online and found Nissan Murano but I wanted look the actual car so was looking at online Nis happy at all specifically Toyota so I was search the car online and found Nissan Murano but I wanted look the actual car so was looking at online Nissan Reno they had same car so just marked interesting then next day one of online sales manager call the me his name is Robert he was gave me a information about this car he said he will connect me good salesman walk in to dealership but didn’t like the color but Eric was start talking to me he was just so nice and kind couldn’t walk out and his manager Daniel was so friendly I actually this is first place I met people so friendly at Reno I have been live here one and half year this was my best experience with Reno people they were so friendly and super nice people here they made me buy a car right a way I want to thank you all of your team “Great team work” Best car dealer at Reno my so is happy with his car...... More

I literally walked in here from a nightmare situation & Nissan completely turned everything around for me! I can’t explain how grateful I am! Amazing customer service, and they work magic to assist you! Nissan completely turned everything around for me! I can’t explain how grateful I am! Amazing customer service, and they work magic to assist you! Thank you!!!! More

"it went better than I expected!!" I really enjoyed working with Daniel Egan to buy my car this last week! Things just clicked into place with everything that I wanted. Don't know how I really enjoyed working with Daniel Egan to buy my car this last week! Things just clicked into place with everything that I wanted. Don't know how it could have been better really...I really appreciate a business that is committed to customer service and sales professionals that make that their focus. More

Great Experience David made it so easy to buy a car. Very friendly and personable, he got me a great deal at a good rate. sending my daughter to get a car next week. David made it so easy to buy a car. Very friendly and personable, he got me a great deal at a good rate. sending my daughter to get a car next week. Thanks all at Nissan More

Sales is great. Service is very bad. I purchased a Pathfinder and was told to pick the vehicle up the next day at 5:30. I went to pick up the vehicle and had to wait an hour and a half I purchased a Pathfinder and was told to pick the vehicle up the next day at 5:30. I went to pick up the vehicle and had to wait an hour and a half as it was not ready and it was being serviced. A week later I went to show a friend the engine as he was interested in buying a Nissan.. The hood would not close. I called Nissan and I was talked to as if I were an idiot, in a very condescending manner... When I would not hang up till I got and answer I was told they would tow it the next day. I had no way of getting home. After talking with 3 people at the dealership I was told to drive it to the dealer and they would give me a loaner. When I arrived there was no loaner and the service manager John decided to fix it. They did not put protection from their feet in the vehicle. No respect for others property.. After a half hour they brought the car out to me and did not want to explain what the problem was just that it was fixed.. THE PROBLEM IT WAS NEVER SERVICED.THE PACKING WAS STILL UNDER THE HOOD. KEEPING IT FROM CLOSING. NO APOLOGY., JUST VERY ARROGANT RESPONSES. DO NOT BUY A VEHICLE THERE. I purchased the vehicle at the end of May 2019. The last time any service was done was November 2018.. More

David in sales David is the best. I like him because he’s personable and no high pressure. He was very patient with me and found me the right car that I love. Second David is the best. I like him because he’s personable and no high pressure. He was very patient with me and found me the right car that I love. Second time I bought from David. He always greets me with a smile and a hug. I love David. More

BAIT-&-SWITCH WORST DEALERSHIP on the planet they gave me a deal with a brand new Nissan Rogue sport all-wheel drive with $2,300 down and two weeks later they're as WORST DEALERSHIP on the planet they gave me a deal with a brand new Nissan Rogue sport all-wheel drive with $2,300 down and two weeks later they're asking for it back because the financial company allegedly messed up! Financial companies don't just mess up within a two-week period. NEVER AGAIN!!!! not to mention there was another temp registration card in the glove box of this alleged brand new car in the same year that purchased this vehicle More

Great Experience My wife and I had a great experience buying a new car from Nissan or Reno! Keoni M. and Chuck S. were very professional, helpful, courteous, and trus My wife and I had a great experience buying a new car from Nissan or Reno! Keoni M. and Chuck S. were very professional, helpful, courteous, and trustworthy. They made our selection process enjoyable and easy. #nissanmurano More

Once they get your money the don't care about you Everything seemed like it was going good. We took delivery and then when we got home and parked in garage low light we noticed a dent under the paint Everything seemed like it was going good. We took delivery and then when we got home and parked in garage low light we noticed a dent under the paint on the front fender. CARLOS SAID they would absolutely not repair It! He did not even want to see It! CARLOS SAID we dented it on the drive home. Then we found out that finance manager had denied there is a lemon law in nevada.WRONG! there is absolutely a lemon law in Nevada! Rude once they get your money they don't care about you or as a future customer. We were going to buy a Rouge but changed our mind after our experience. Nissan North America is great! We contacted them and they are refunding our cost of repair $155. We went to Dent Dr. And they fixed it great customer service from both Dent Dr. and Nissan North America and Costco auto program. CARLOS would not return phone calls to Nissan North America, Costco and to this date NO ONE from Nissan of Reno has reached out to us to apologize as they said they would to both Nissan North America and Costco. Don't buy there! More