United Nissan Reno

Sales is great. Service is very bad. I purchased a Pathfinder and was told to pick the vehicle up the next day at 5:30. I went to pick up the vehicle and had to wait an hour and a half I purchased a Pathfinder and was told to pick the vehicle up the next day at 5:30. I went to pick up the vehicle and had to wait an hour and a half as it was not ready and it was being serviced. A week later I went to show a friend the engine as he was interested in buying a Nissan.. The hood would not close. I called Nissan and I was talked to as if I were an idiot, in a very condescending manner... When I would not hang up till I got and answer I was told they would tow it the next day. I had no way of getting home. After talking with 3 people at the dealership I was told to drive it to the dealer and they would give me a loaner. When I arrived there was no loaner and the service manager John decided to fix it. They did not put protection from their feet in the vehicle. No respect for others property.. After a half hour they brought the car out to me and did not want to explain what the problem was just that it was fixed.. THE PROBLEM IT WAS NEVER SERVICED.THE PACKING WAS STILL UNDER THE HOOD. KEEPING IT FROM CLOSING. NO APOLOGY., JUST VERY ARROGANT RESPONSES. DO NOT BUY A VEHICLE THERE. I purchased the vehicle at the end of May 2019. The last time any service was done was November 2018.. More

David in sales David is the best. I like him because he’s personable and no high pressure. He was very patient with me and found me the right car that I love. Second David is the best. I like him because he’s personable and no high pressure. He was very patient with me and found me the right car that I love. Second time I bought from David. He always greets me with a smile and a hug. I love David. More

BAIT-&-SWITCH WORST DEALERSHIP on the planet they gave me a deal with a brand new Nissan Rogue sport all-wheel drive with $2,300 down and two weeks later they're as WORST DEALERSHIP on the planet they gave me a deal with a brand new Nissan Rogue sport all-wheel drive with $2,300 down and two weeks later they're asking for it back because the financial company allegedly messed up! Financial companies don't just mess up within a two-week period. NEVER AGAIN!!!! not to mention there was another temp registration card in the glove box of this alleged brand new car in the same year that purchased this vehicle More

Great Experience My wife and I had a great experience buying a new car from Nissan or Reno! Keoni M. and Chuck S. were very professional, helpful, courteous, and trus My wife and I had a great experience buying a new car from Nissan or Reno! Keoni M. and Chuck S. were very professional, helpful, courteous, and trustworthy. They made our selection process enjoyable and easy. #nissanmurano More

Once they get your money the don't care about you Everything seemed like it was going good. We took delivery and then when we got home and parked in garage low light we noticed a dent under the paint Everything seemed like it was going good. We took delivery and then when we got home and parked in garage low light we noticed a dent under the paint on the front fender. CARLOS SAID they would absolutely not repair It! He did not even want to see It! CARLOS SAID we dented it on the drive home. Then we found out that finance manager had denied there is a lemon law in nevada.WRONG! there is absolutely a lemon law in Nevada! Rude once they get your money they don't care about you or as a future customer. We were going to buy a Rouge but changed our mind after our experience. Nissan North America is great! We contacted them and they are refunding our cost of repair $155. We went to Dent Dr. And they fixed it great customer service from both Dent Dr. and Nissan North America and Costco auto program. CARLOS would not return phone calls to Nissan North America, Costco and to this date NO ONE from Nissan of Reno has reached out to us to apologize as they said they would to both Nissan North America and Costco. Don't buy there! More

Car buying Greatest experience of our car buying experience Johnathan was extremely helpful and very polite I would recommend this dealership to everyone. The en Greatest experience of our car buying experience Johnathan was extremely helpful and very polite I would recommend this dealership to everyone. The entire staff is friendly. More

Amazing! From the moment my parents arrived to look at a new car fr the winter time, Danny was courteous and well spoken, and took care of them from start to f From the moment my parents arrived to look at a new car fr the winter time, Danny was courteous and well spoken, and took care of them from start to finish, and they left as happy as ever. Huge thanks to Danny and the whole team over at Nissan, will buy again from you guys in the near future! More

Got helped good Rafael Garcia got me the car that I wanted made me a good deal on my new car I would go back to Nissan to get a second car Rafael Garcia got me the car that I wanted made me a good deal on my new car I would go back to Nissan to get a second car More

Great Service and approachable From the moment we pulled up from the sales man to the people in the office that help us make the deal to the final finace manager is probably second From the moment we pulled up from the sales man to the people in the office that help us make the deal to the final finace manager is probably second to none we were treated so good our sales lady Michelle to John all the way to the end there is no pressure they just wanted us to get the vehicle with our terms.I will be a Nissan fan for life?? Kevin and Gen More

Always Top Quality Randy has been my service ‘go to’ since I moved to the area 5+ years ago and I can’t imagine anyone else looking after my Nissans. Excellent service a Randy has been my service ‘go to’ since I moved to the area 5+ years ago and I can’t imagine anyone else looking after my Nissans. Excellent service and a quick turn around. Randy is a trusted advisor and I appreciate his recommendations. I know my vehicles are getting the best! More