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Unique Ford

Goffstown, NH

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rated
110 Reviews

330 S Mast Rd

Goffstown, NH

03045

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Showing 110 reviews

June 17, 2012

Everyone at Unique Ford was very courteous and professional. Dana our sales person was very thorough and very knowledgeable in his presentation to us in our quest to replace our Jeep. Dana,our s More

by skmax1231
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dana Jackson and Heather Templehof
June 01, 2012

My first communication with Unique Ford was with Heather Templehoff. She was helpful and curteous over the phone and was prompt answering emails.Jack Leary met us upon arrivel.The knew we were interested in More

by jolynn68
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jack Leary,Hearher Templehoff,Glenn Wells
May 31, 2012

My experience at Unique Ford was reassuring from the moment i walked into the dealership. Heather met with me to discuss what it is i was looking for and what i was not interested in. The conversation n More

by charvey22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Templehof and Mark
May 29, 2012

I visited 2 other dealer before finding Unique, and it was hard to feel like they really cared even if I bought a vehicle from them. Heather and I communicated over email to narrow down what I was lookin More

by thomasjdriscoll
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Templehof and Dana Jackson
May 25, 2012

I have been lokin for a Ford Fusion for a couple of months. Hoping to find one on a lot to try. I contacted Unique Ford through their website to inquire about some stock that did not specify whether it More

by rjstoutrph
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Templehof and Jesse Normand
May 23, 2012

My experience with Unique Ford will have me coming back vehicle after vehicle. From start to finish they were extremely helpful and their product knowledge helped me find the right vehicle for my companies More

by edsmith37
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Templehof
May 23, 2012

Jack Leary and the rest of the staff were great to work with and very friendly. I'm not a fan of the whole "buying a car process," but Unique Ford made it easy. I love my new Ford Focus and am satisfied More

by sjorr4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jack Leary
August 24, 2011

Contacted many dealers, looking for either a new or used Ford F-350. Unique Ford, which is 220miles away, was the only dealer that took the time to return my communication. Heather responded to my email More

by coonsey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
4, Heather Templehof
Aug 24, 2011 -

Unique Ford responded

Aug 24, 2011 -

Unique Ford responded

Thank you so much. It was a pleasure meeting and assisting you! We look forward to seeing you in the future. Enjoy your new vehicle! :) Heather Templehof Business Development Manager Unique Ford

August 09, 2011

I actually went all the way from CT to NH to buy my vehicle. I just wasn't comfortable with the CT dealerships as most didn't even want to put in an effort to make a sale. Dealing with Unique Ford wa More

by macordani
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Templehof and Gary Duchesneau
Aug 24, 2011 -

Unique Ford responded

Thanks so much for giving us the opportunity to earn your business! Thanks for taking the trip from CT to Unique Ford in Goffstown NH to purchase your new vehicle! Heather Templehof Business Development Manager Unique Ford

August 08, 2011

Tried to buy a new car, spent 2 hours at this dealership trying to get them to decide on a price after trade allowance. Finally got someone who then offered thousands less than trade was worth and marked th More

by gspsoup
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
unknown
Aug 22, 2011 -

Unique Ford responded

At Unique Ford we strive diligently every day for complete customer satisfaction. While trying to give every Guest at Unique a No pressure atmosphere to make an informed decision on their major purchase. Our Goal is to make sure every customer leaves here feeling good about the way they were treated, regardless of whether or not they purchase a vehicle. We realize that sometimes whether we just don't have the right vehicle or are unable to reach a customers desired price or trade appraisal-we are not going to be able to sell 100% of our Guests. But we do work hard at being upfront with full disclosure. In response to this particular review... 1.Customer was looking for a preowned vehicle and did an online search and saw a vehicle we offered for sale. 2. Our price was listed with a guaranteed minimum trade allowance of $2000.00 (which means that any vehicle that can be pushed-pulled or towed in is still worth at least $2000) 3.All our prices on our Preowned vehicles are clearly marked on each vehicle with a large Yellow or Red tag hanging from the windshield. Our Guests know the price of any preowned vehicle before ever coming into the dealership. 4. The time that this Guest spent at the dealership included the following ~A thorough presentation of the vehicle (including review of the price tag) ~A test drive of the vehicle to make sure that this was the vehicle they would be comfortable driving for the term of their ownership ~A tour of our facility to make sure that they were comfortable with our facility. ~When it came time for an appraisal of his vehicle, we did an appraisal-checked what vehicles similar to his were selling for at local auctions and offered him $2000 more than that, our Guest thought the difference was more than he wanted to spend. The Management team discussed his trade and even offered our Guest even more but we still could not meet his wishes. In closing, we are sorry that we could not give this Guest what he wanted. But please know that at Unique Ford~we have complete disclosure. Come on by and drive through our lot and you will see that all prices are clearly marked. Unique Ford would like to apologize for this customer's perception of his experience at our dealership and for his ensuing negative review...as this is not the way we do business. Thank you.

Aug 22, 2011 -

gspsoup responded

It wasn't my "perception" of my experience, it was my experience. I spoke with a representative 3 times via email prior to driving to the dealership based on the conversations we had. Any one of those times I could have been advised that the price I saw on Autotrader indeed included a $2000. trade allowance. What was posted in that ad (and most of this dealer's ads to date) is "disclaimer all used vehicle pricing may include push, pull or tow minimal trades". Not "THIS vehicle's listed sale price DOES include a $2000 minimum trade allowance." Had the vehicle been listed at the actual sale price it never would have come up in my search as I had restricted my search to a maximum figure based on trade allowances from other reputable dealers plus the figure I was interested in adding in cash. I did not receive a tour of the facility, I was shown to a round table in the showroom. As I was test driving the vehicle is when the sales rep advised that the price I had seen did indeed include the 2k minimum trade, at which point I knew we were not going to reach a deal. That placed the vehicle 2000 dollars above what I was willing to spend with my trade plus cash and wasted everyone's time. I agree that all the prices are clearly marked once you're on the lot. For those of us hours away that contact you to see if trade deals are feasible and are not advised that the particular car we're interested in is actually priced 2000 dollars higher than it's listed, it's too late once we've driven hours to get to the lot to realize that. All anyone had to do at any point was simply tell this "guest" the actual list price of the vehicle and /or list that the vehicle included a 2000 markdown that put the vehicle outside any realistic possibility of being within the budget that was stated to the dealer representative several times prior to the meeting. In the end I received a higher trade allowance than the management team worked so hard for from another dealer on a lower priced, newer vehicle. Hopefully our experience is isolated, this dealership has many positive reviews and I wish them the best. I have learned it pays to shop around and find the best deal you can at a dealer you can trust.

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