Unique Auto Mall

Brought a car here three months ago and still haven’t received my registration yet when I call they purposely don’t answer phone or if I do get through they give me the run around. Honestly I wish I neve received my registration yet when I call they purposely don’t answer phone or if I do get through they give me the run around. Honestly I wish I never went to this dealer worst experience ever!!!! More

BEWARE OF FEES! This was easily the worst dealership experience I've ever had. Went to see an Audi advertised at $27k, and after sitting down with Brandon, he comes back with $34k AFTER our trade in was experience I've ever had. Went to see an Audi advertised at $27k, and after sitting down with Brandon, he comes back with $34k AFTER our trade in was valued. They wanted to charge us 10% dealer fee, destination, lojack, documents, and more that wasn't disclosed until we pressed for details. Brandon got very annoyed when we challenged all this, plus a $3000 warranty they tried to slide into the details. After pulling teeth to get these charges explained, we were talked down to the rest of the visit, and he argued that "they're a business, they have to make money too". Combative and rude is an understatement. We could've bought a brand new Audi off the lot for what they tried to get us to pay. Take your money elsewhere, Unique is shady and preys on less informed customers. Truly disappointing for a luxury dealership. More

Purchased a nice 2018 Audi S5, my dream car. 40k vehicle first time buyer with 4000 down - this people dealership are experts in finance! CapOne is great. Alex helped with everything, I appreciate first time buyer with 4000 down - this people dealership are experts in finance! CapOne is great. Alex helped with everything, I appreciate More

Really bad customer service. The car we had gone down to see was not there. No courtesy to even call and let the customer know. We travelled 76 miles to the dealership. If it’s their sales tactics it’s A ve see was not there. No courtesy to even call and let the customer know. We travelled 76 miles to the dealership. If it’s their sales tactics it’s A very poor one because you just got 1 star without even selling anything to me. More

This place is a joke. I picked up a Genesis G80 from them almost a month ago. Thankfully the car is in great shape but upon picking up the car it was NOT detailed at all. Had like quarter of a tank of gas. S almost a month ago. Thankfully the car is in great shape but upon picking up the car it was NOT detailed at all. Had like quarter of a tank of gas. So I brought it to my mechanic & he finds a few things & thankfully they were under the manufacturer warranty. He also tells me all 4 wheels are bent. I had the car less than two weeks before I took it to my mechanic. I called a few times but only once was I able to speak to this manager Mike. He of course tells me he'll look into it. I called back a few times & suddenly he's not around. If it wasn't for the factory warranty & the car's condition I would have just walked out. I've told every person I know about them. Very unprofessional. More

Fees. While that is all that is needed to be said, I'll say some more: I recently visited Unique Auto Mall to view a 2011 BMW M3 that was advertised for $22,890. What was not advertised were the fees; to t say some more: I recently visited Unique Auto Mall to view a 2011 BMW M3 that was advertised for $22,890. What was not advertised were the fees; to the tune of approximately 20%. They wanted to charge a Destination Fee, a Delivery Fee, a LoJack Fee and I believe there might have been another fee. The total price came out to $29k. The funny part is that the car was a trade-in. It didn't cost them anything to bring this used car onto their lot. I'm not sure if that included tax/title/tags or not so I deducted tax and that comes out to about 20% in fees. After some haggling I got the car down to $24.5k, which is honestly a fair price, however they wouldn't sell it for the advertised price as they still required a $1300 delivery fee and $695 Lojack fee. I drove a 6 hour round trip to see this car and left in the same car I arrived in. The only reason I've given this review 2 stars is because the car was as described. On top of this, I never got to test drive the car as they wanted to make a preliminary deal. Odd, but fine. That's when I discovered the fees. Meanwhile, another salesman "borrowed" the keys to the M3 and gave another couple a test drive. He even had them leave through the one-way entrance so his bosses wouldn't see he was trying to sell the car out from under my salesman. Truly a cut-throat group of people I want no part of. More

Me and my wife purchased a nice Audi A4, Premium Plus. This dealer has amazing selection, gorgeous! Thanks Alex, Omar for helping with purchase. CapitalOne pre-approval welcomes you in Unique Auto This dealer has amazing selection, gorgeous! Thanks Alex, Omar for helping with purchase. CapitalOne pre-approval welcomes you in Unique Auto More

Got a beautiful Escalade from Alex. He did a great job, helped our family to get a new big truck! Car is nice and clean. We are very happy helped our family to get a new big truck! Car is nice and clean. We are very happy More

Hola! Gracia dealership! Gracia Alex - help our family to purchase Escalade, beautiful car we in love with it! Big family - big truck. Good job, we are happy purchase Escalade, beautiful car we in love with it! Big family - big truck. Good job, we are happy More

Got a nice 2020 Volvo XC60 here. Was shopping for around a month, then found this car, scheduled an appointment test drove it and made a deal. Fair deal, great car. Nice people, thank Alex and Mike - guys w a month, then found this car, scheduled an appointment test drove it and made a deal. Fair deal, great car. Nice people, thank Alex and Mike - guys were very funny! More