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Union Park Honda BMW Buick GMC Volvo Cars Jaguar

Wilmington, DE

3.4
503 Reviews

1704 Pennsylvania Ave

Wilmington, DE

19806

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Showing 503 reviews

October 16, 2013

I will and have recommended to friends and family that they go see Andrew when considering buying it leasing a car. My experience from the time I walked in until the time is left with my car was a pleasen More

by SPM87
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Micah Molin
October 16, 2013

I was very pleased with the entire experience. Everyone I dealt with was very peasant, but more important dealt with me in a manner that honored me and made me feel completely part of buying my new truck. I More

by dawnne
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ramiro Vargas, Andrew Kaplan and Nick
September 07, 2013

I wish I could give 10 stars to Andrew Rogin and the service he gave me in my new car purchase. He is unbelievably honest, knowledgeable, and patient. He spent hours of his own time walking me through t More

by aevirgo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Rogin
July 21, 2013

The staff was very friendly and had excellent knowledge of the Volvo brand. There were several vehicles in stock that had the equipment I was looking for and the color choices were also very good. Andrew More

by slincavage
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Rogin
May 24, 2013

worst car buying experience ever. I was left waiting for over an hour more than once. Paid full price (cash). Didn't get to inspect the car before purchase as it was (according to the sales manager) still b More

by maryellynn
Price
Recommend Dealer
No
Employees Worked With
Will Scott
May 07, 2013

i stopped by to check my TPMS lights and really was surprised with qiality service I received. I needed shuttle to take me back to work and they provided it without long wait. Prices are reasonable a More

by wmiroshnik
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Bennett
March 30, 2013

I brought my 2006 BMW to Union Park to repair an oil leak. Union Park BMW service checked the problem and recommended the repair that was done in September. The $1,000 repair was done per the diagnosis, More

by LAJenkins
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Anthony Dorazio, Pete Rotteveel
Apr 17, 2013 -

Union Park Honda BMW Buick GMC Volvo Cars Jaguar responded

Union Park BMW wrote on 4/2/2013 2:18:01 PM: Dear Ms. Jenkins: First, on behalf of everyone at Union Park BMW, we would like to thank you for loyalty to our dealership. We greatly appreciate your choosing to buy your BMW from us and choosing our dealership to service and to maintain your BMW over the last seven years. We have reviewed the records regarding the oil leak issues with your BMW and we understand your concern. We recognize that it is unwelcome news for us to find additional areas of the engine that are now leaking oil after we repaired an oil leak in September of 2012. As you can imagine, the engine is a complicated piece of machinery with multiple different seals and gaskets that can degrade over time due to normal wear, thereby causing unrelated leaks from different areas of the engine. We did repair the leaking valve cover gasket in September. Since then, however, the engine has developed oil leaks from the oil filter housing gasket and from the oil pan gasket (both distinct from the previously repaired valve cover gasket). As you know, our normal rate to repair these leaks totals $1622. We do greatly value you as a customer and appreciate your returning to our dealership. We would like to offer you a 20% discount on the repair, bringing the total cost down to $1298. We would also make sure you receive a loaner car at no charge to use while we are repairing your vehicle. If you would like to schedule this repair, please contact John Patterson at 302-573-5205 or by email to jpatterson@unionpark.com (John oversees all of our service departments). If you have other questions, please feel free to contact me at 302-573-5227 or by email to jursomarso@unionpark.com. Best regards. Jim Ursomarso Vice President Union Park BMW wrote on 4/6/2013 9:40:19 AM: Ms. Jenkins--Thank you for your message back to me. My understanding is that we did not use a dye to diagnose the first leak because we could see the source of the leak without using a dye. I would ask you not to judge us on the fact that we did not recommend repairing other oil leaks at that time because we onlyrecommended repairing the leak that was clearly an issue at that time. From our perspective, we were trying to limit the amount you would need to pay to correct the issue by repairing the leak that was clearly an issue. If we were not an honest and competent dealership, we could have recommended other repairs that were not necessary in September. Those would have simply cost you more money. Rather, we only recommended further repairs 6 months and about 7000 miles later. It may seem hard to believe, but the condition of a vehicle's engine and other parts can change dramatically in a very short period of time. If you consider a battery as an example, one day it starts fine and then the next day it may not start a car. Furthermore, even if the two additional leaks were evident in September, which we do not believe was the case, waiting six months did not mean that you spent more for the repair. The cost of the repair of all three leaks would not change if we did them all in September or in different service visits. I understand your concern, but you have been a customer for a long time and I am not aware of any other issues or concerns during your time with us. Our offer still stands if you would like to advantage of it. We certainly hope that you will reconsider. Best regards. Jim Ursomarso Union Park BMW

February 05, 2013

I worked with Joe Hannan and had a great experience. I was also pleased by the service of everyone I worked with in Finance and management. Thanks Joe! More

by Bgain41
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hannan
January 26, 2013

I leased a great new 2013 Honda and with very little hassle. Michael and his team made the experience very easy and painless. I will definitely go back to this dealership in the future! More

by manoogianc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael McDaniel, Mike McDaniel
January 24, 2013

I knew I wanted to buy a Honda and my son had bought his car at Union Park Honda and had only good things to say about the dealership. Everyone was very friendly and helpful. They made me feel very comfor More

by Bethmasci
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael E McDaniel, Mike McDaniel
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