Union Park Honda BMW Buick GMC Volvo Cars Jaguar
Wilmington, DE
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They Don't Care About Customers I called them to ask about the availability of the car that I wanted and also the price. I was told that I would get a call back with more information I called them to ask about the availability of the car that I wanted and also the price. I was told that I would get a call back with more information. Days passed and no one called. I called them again to ask about another car. They said they had it in stock but they couldn't give me more information right away as they were busy. They wrote down my number but again, no one called me back! Clearly they don't care about their customers. I live in the Wilmington area and hence Union Park Honda is the closest dealer to me. However, due to their horrible customer service, I have no intention of giving any business to them. I would rather drive an hour to a dealer that actually cares about its customers than go to them. More
Competent and professional staff, easy leasing process Mike McDaniel was my sales rep. He was courteous and professional. He knew everything I asked him about my Honda. He even took his time (a long time!) Mike McDaniel was my sales rep. He was courteous and professional. He knew everything I asked him about my Honda. He even took his time (a long time!) cleaning up the car and wiping off fingerprints after I signed a lease. He also helped me arrange through my insurance company to change my policy over to cover the new car so when I left the dealership my car was already insured. He showed a lot of professionalism in going over everything for me. I wish I could remember his name but the financial manager was very good at explaining lease terms to me and providing clear instructions to signing a lease with showing me how much I will pay per month and how the process would go. Overall I was there for a little under 3 hours from looking at cars to driving off the lot. My only downgrade would be that, much as I love my new vehicle, I wish I had been shown a few more cars on the floor than I ended up seeing, especially since I at least wanted to learn more about a few Hondas which were affordable and had great gas mileage, even if I still probably would have chosen the vehicle I did. I like getting in and out quickly but cars are one of those things where you want to compare a few models before buying, though I know models are available for view on the website (which is well-maintained!). A great experience nonetheless-I would definitively come back to Union Park Honda for a future vehicle purchase or lease. More
5 Star Treatment We recently purchased a CPO 2013 Volvo S60 from Union Park Volvo. Jim was the salesman assigned to us and he was excellent from start to finish. He th We recently purchased a CPO 2013 Volvo S60 from Union Park Volvo. Jim was the salesman assigned to us and he was excellent from start to finish. He thoroughly went over every feature of the car and explained the warranty and services that were included. When we went to pick up our new car the following day it was late in the evening. Jim meticulously went over even more details of the car, helped setup both the Bluetooth for our phones and the free trial of Sirius XM radio we received. It was such a pleasure working with him and we love our new vehicle. I have already recommended Union Park Volvo to family, friends and coworkers who are looking for vehicles. This definitely a 5-star dealership! More
geat experience Great experience all around in finding and keasing a new car. The whole process was made to be very easy and helpful, along with being a very affordab Great experience all around in finding and keasing a new car. The whole process was made to be very easy and helpful, along with being a very affordable deal. More
Great! Mike McDaniel took great care of me, from my first contact via email until I picked up my car. He patiently answered my questions and made sure I was Mike McDaniel took great care of me, from my first contact via email until I picked up my car. He patiently answered my questions and made sure I was comfortable with my car. He is also very efficient, from the paperwork to having my car all ready to go when I arrived to pick it up. He made the experience a good memory. More
One of the worst service providers. I love my volvo. Dread getting it serviced at Union Park. Don't buy your car based on the salesman's good manners in the showroom, if you have no de I love my volvo. Dread getting it serviced at Union Park. Don't buy your car based on the salesman's good manners in the showroom, if you have no decent place to get it serviced. We now take our car to Stillman Volvo. The service difference is night and day. I called Union to get my car in due to a loud squealing noise. They couldn't get me in for TEN days. I can't drive the car like that, because I might damage it further. They could not have cared less. They advertise that when they do service the car, they do a safety check and top off the fluids. Twice my wiper fluid ran out within days after service--one time when I was driving in a snow storm, on a trip to Pittsburgh. What a dangerous condition they caused. The next time I asked them specifically to top off the washer fluid and again ran out days later. I have had my car detailed there and it came back with crumbs on the carpet. They do not go out of their way at all to help you when you have a service concern. I could list other examples, but it's too much to read. We've always had Japanese cars before this, and were spoiled with the service at Kirkwood Auto for the last twenty years; however, Kirkwood Auto doesn't service Volvos. Stillman provides loaner cars AT NO CHARGE, even though they have never made me wait 10 days for service. If they did require such a wait it wouldn't be an issue, because of the loaner car. In addition, Stillman washes and vacuums the car with every service. I will never buy a car again at Union Park, no matter how pleasant they are in the showroom. More
First time leasing Mike was helpful in explaining the process and helping me find the right car! I love my Honda Fit already. Would recommend to anyone looking for a car Mike was helpful in explaining the process and helping me find the right car! I love my Honda Fit already. Would recommend to anyone looking for a car. More
First Time Honda Buyer The demise of Pontiac made me a free agent. I decided on a Honda Odyssey for my next car. Mike and Union Park Honda made this an easy experience. The demise of Pontiac made me a free agent. I decided on a Honda Odyssey for my next car. Mike and Union Park Honda made this an easy experience. More
Excellent service! From the minute I walked in the door I was treated with warm smiles and knowledgeable sales associates. I had the pleasure of working with Anthony, wh From the minute I walked in the door I was treated with warm smiles and knowledgeable sales associates. I had the pleasure of working with Anthony, who walked me over to the floor model 2014 Pilot (touring) which is exactly what I wanted. He showed me all the features of the Pilot, and easily answered all my questions. He then set me up with Mike McDaniel who took me on the test drive. The drive is what sold me. Mike showed me a bunch of features before we even left the parking lot. And continued to show me all the technical features during the ride. I would highly recommend everyone at Union Park Honda. More
first time car buyer I went to Union Park Honda with very little direction, and Mike showed up and, without being pushy, steered me in a direction I ended up liking a lot. I went to Union Park Honda with very little direction, and Mike showed up and, without being pushy, steered me in a direction I ended up liking a lot. Everyone at the dealership was friendly and professorial, and they worked with me to get a price I was happy with. Overall a great experience. More