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Union Park Honda BMW Buick GMC Volvo Cars Jaguar

Wilmington, DE

3.1
504 Reviews

1704 Pennsylvania Ave

Wilmington, DE

19806

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Showing 504 reviews

March 11, 2015

Service Manager needs to learn about Customer Service! I love my car, have had it for 6 years. The timing belt was replaced 10k miles ago.Well, there is a nut or a bolt that holds the timing belt in place More

by burkel80
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dave, Micah Molin
Mar 11, 2015 -

Union Park Honda BMW Buick GMC Volvo Cars Jaguar responded

Ms. Burke-Sagos: We were disappointed to read your message and to hear that there is an issue with your Volvo. You have had your Volvo serviced with us in the past and we do appreciate your choosing Union Park Volvo. Regarding the current issue, the loose crankshaft bolt is not related to the work on the timing belt that we did almost a year ago (a loose crankshaft bolt would have almost immediately caused engine issues). Also, you brought your Volvo to us in February 2015 for an issue and you declined the repairs we recommended. Since that time, it appears that an issue has developed that may be related to the failure to perform the work we recommended or perhaps is related to how the work was performed at another service facility. We have offered to have our technicians look at your Volvo to determine what caused current issue, although the car would need to be brought to us. This offer does remain open. We certainly would like to help get your Volvo back on the road as quickly as possible. Best regards. Gerry Husbands Service Director

Apr 09, 2015 -

Union Park Honda BMW Buick GMC Volvo Cars Jaguar responded

Ms. Burke-Sagos: We were disappointed to read your message and to hear that there is an issue with your Volvo. You have had your Volvo serviced with us in the past and we do appreciate your choosing Union Park Volvo. Regarding the current issue, the loose crankshaft bolt is not related to the work on the timing belt that we did almost a year ago (a loose crankshaft bolt would have almost immediately caused engine issues). Also, you brought your Volvo to us in February 2015 for an issue and you declined the repairs we recommended. Since that time, it appears that an issue has developed that may be related to the failure to perform the work we recommended or perhaps is related to how the work was performed at another service facility. We have offered to have our technicians look at your Volvo to determine what caused current issue, although the car would need to be brought to us. This offer does remain open. We certainly would like to help get your Volvo back on the road as quickly as possible. Best regards. Gerry Husbands Service Director

March 07, 2015

New Honda Civic As always, I had a great experience at Union Park Honda! Everyone is extremely friendly and knowledgeable. They are familiar with every aspect of the More

by mesnyder
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Bennett, Mike McDaniel
March 06, 2015

Our buying experience with Mike was great! From the first email correspondence to delivery of our 2015 Honda Pilot, Mike was very patient and kind to work with. Mike was very thorough and made More

by amccarthy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Bowman, Mike McDaniel
March 06, 2015

Excellent service again This is my second vehicle purchase from Union Park Honda dealership. It, once again was a great experience. The sales man listened to what I wanted More

by drivingalong
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike McDaniel
February 27, 2015

New Pilot Purchase Fantastic experience. I felt no pressure during the purchase of my vehicle. Car was clean and ready to go upon my arrival to pick up vehicle. I woul More

by mbpelton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike McDaniel
February 25, 2015

new car purchase Pleasant experience. First time doing business with this dealership, everyone was very helpful and accommodating. Especially Mike McDaniel our salesma More

by joan0840
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike McDaniel
February 16, 2015

New Odyssey Purchase Fantastic experience from start to finish. I highly recommend Union Park for sales and service. I've been taking my Honda Fit to UP since I moved to D More

by EMC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George Spatoulas
February 12, 2015

New Honda Accord Coupe EX-L purchase Very friendly, and knowledgeable sales staff, and the finance process was fast and smooth. No pressure anywhere along the line, but everyone was avail More

by JLC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Wells, Eric Van Dyke
January 30, 2015

New CR Purchase This is the 4th vehicle we have purchased from Union Park. Our first in 1986. The sales team has always been knowledgeable and pleasant. This was anot More

by Gdpainim
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Spatoulas
January 11, 2015

Purchase of a new car We were pleased with the experience we had at Union Park. Mike is knowledgeable and low key. He made a stressful process less so. Thank you, Mike! More

by mg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike McDaniel
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