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Union Park Honda BMW Buick GMC Volvo Cars Jaguar
Wilmington, DE
504 Reviews
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Showing 504 reviews
February 04, 2016
Worst ever car service experience Purchased a new 5 and 3 in the past from Ottos in PA with great sale and service history. I live in wilmington and have tried to use Union Park. As ot Purchased a new 5 and 3 in the past from Ottos in PA with great sale and service history. I live in wilmington and have tried to use Union Park. As others have mentioned it is hard to reach them for service appointments and the sales people are not current on offers etc. bought a used x5 and decided to try again Had a problem with cold starts dropped it off and was told they would call in a day. Finally I called after two days leaving messages. Fours days finally spoke to someone since my guy Dave was off. Could not replicate the issue. Would start outside in the cold but would start in the warm shop. Ah Duh! Picked it up after a week since they could not relocate the problem still charge me the $139 diagnostic fee to not find the problem. Came out to find my back seat removed and had to wait for them to put it back in. Told them of my displeasure and here is the part that upset me. George Shear service writer was incredible lay rude to my wife. I highly recommend all to steer clear from this business no energy left for the gory details but if someone in charge wants to know please look me up. Andrew Smith X5 service last month Took it to Ottos. Service writer actually gave me a probable diagnosis on the phone and repaired it that day in 2,5 hours. Crankcase sensor. I didn't buy from either place and there is the difference. Never again Union Park More
by Drews
Employees Worked With
George Shaer
February 02, 2016
Super easy buying experience & extremely satisfied Mike was patient answering all of my questions and letting me look at different models while explaining all of the differences, pros and cons. He was Mike was patient answering all of my questions and letting me look at different models while explaining all of the differences, pros and cons. He was very knowledgeable on the different vehicles and got me the one I really wanted in the color I wanted. I didn't feel pressured to upgrade or buy extra items and felt that he was sincere and honest in his sale. Anthony explained the financial terms very well and also was patient answering all of my questions. More
by Ktg
Employees Worked With
Jim Ursomarso , Anthony Bowman, Mike McDaniel
January 31, 2016
Perfect! Michael McDaniel and Jeff Bennett are the best- I will continue to get all of my cars from them. This is my fifth car (all Hondas) in a row from them Michael McDaniel and Jeff Bennett are the best- I will continue to get all of my cars from them. This is my fifth car (all Hondas) in a row from them. More
by tsmith7499
Employees Worked With
Jeff Bennett, Mike McDaniel
January 05, 2016
Dealership Experience I was looking into purchasing a used or new BMW. In particular, I asked about a 2014 328i. When I walked in - no one greeted me. I received poor servi I was looking into purchasing a used or new BMW. In particular, I asked about a 2014 328i. When I walked in - no one greeted me. I received poor service from Greg - he was not interested in answering my questions about the car (he did not know some of the information) or, in general, was not interested in what I was looking for. He was awkward, very quiet, and he acted as if he was wasting his time with me. I have only driven Audis and decided to look at BMWs for a change. Needless to say, I left disappointed with the awkward customer service I received and told multiple people about the experience. I drove down the street to the Audi dealership and purchased a 2016 Audi instead and had exceptional customer service as soon as I walked in the door. More
by GR789
Employees Worked With
Greg Basciani
December 30, 2015
THE WORST SALES DEPT 2015-2016 1] They lied regarding our financing. Wanted sons credit built w/only his name on the agreement. When sitting w/finance- " this is the way we do it, - 1] They lied regarding our financing. Wanted sons credit built w/only his name on the agreement. When sitting w/finance- " this is the way we do it, -will be fine and as you request"... 2]Its been 8 weeks we are still waiting for plates and registration docs after several calls...... More
by UPSET BMW BUYER NJ
Employees Worked With
Who know his name in finance + the manger who called me was very unprofessional.
December 24, 2015
Good Sales approach, Good Service overall Good sales approach, very flexible and open. Appreciate the discussion with Manager on Financial options, listening to my previous experience and offe Good sales approach, very flexible and open. Appreciate the discussion with Manager on Financial options, listening to my previous experience and offering a solution to get me into the right car. More
by heajr38
Employees Worked With
Mike Gardner, & John, Bill Gardner
December 23, 2015
Great dealer Great service - hassle free. Each employee showed a great concern about us all thru the process. No hassle or pressure - very helpful in all respects. Great service - hassle free. Each employee showed a great concern about us all thru the process. No hassle or pressure - very helpful in all respects. More
by Randy L
Employees Worked With
Raquel Aguilar, Anthony Bowman, Mike McDaniel
December 21, 2015
Best car buying experience I ever had I was looking for a Honda Pilot or something equivalent. Though the Pilot I wanted was not in stock my salesman worked with me and showed me the GMC A I was looking for a Honda Pilot or something equivalent. Though the Pilot I wanted was not in stock my salesman worked with me and showed me the GMC Acadia, which I loved and ended up purchasing. It serves all my needs. Joe is extremely knowledgable and courteous. He made the process of buying a car quick and easy, a real pleasure. More
by Gina3976
Employees Worked With
Joe Hannan
December 15, 2015
Incredibly rude and unprofessional Pete in Service, told me when questioned about the wisdom of a car wash in heavy rain that "I don't have to be smart about it" I am fairly certain th Pete in Service, told me when questioned about the wisdom of a car wash in heavy rain that "I don't have to be smart about it" I am fairly certain that I will not bring my BMW back for service after that. Incredible! Fire that guy, he's got issues. More
by underwhelmed
Employees Worked With
pete in service, George Shaer
December 13, 2015
Getting a new car The whole thing was amazingly fast - I walked in around noon and left at 3 with a new car! Mike McDaniel was very good to work with - he knows the pro The whole thing was amazingly fast - I walked in around noon and left at 3 with a new car! Mike McDaniel was very good to work with - he knows the product and promotes it well. More
by Virginia15
Employees Worked With
Anthony Bowman, Mike McDaniel
