Union Park Honda BMW Buick GMC Volvo Cars Jaguar

Amazing sales lady! I stopped in last week and dealt with the most polite and professional woman I have ever dealt with in the car buying field. Her name was Tabatha. She I stopped in last week and dealt with the most polite and professional woman I have ever dealt with in the car buying field. Her name was Tabatha. She was very professional and very knowledgeable. She helped us out a great deal! More people should be like her!! It is because of her I am the proud owner of a beautiful car! Thank you Tabatha! More

Very pleasant and professional. Bought a new S60 inscription, and found the dealer to be very professional, courteous, and very helpful with questions and requests. Excellent deal o Bought a new S60 inscription, and found the dealer to be very professional, courteous, and very helpful with questions and requests. Excellent deal on the Volvo helped even further. Never pushy or overbearing. Excellent experience overall. More

Diagnosis and service I dealt with George Shaer and had a wonderful experience! Brought my low mileage 2006 convertible with a check engine light on and a front end issue. I dealt with George Shaer and had a wonderful experience! Brought my low mileage 2006 convertible with a check engine light on and a front end issue. He correctly diagnosed the issue as a faulty thermostat and a need for two front end bushings. My car has not driven this well in two years! It has a new lease on life and is sporty to drive. It was George who diaginosed the issues and I am so glad it was he who took charge of my drop off. BMW had all the parts I needed . In at 7AM out at 3:30 with a much appreciated car wash! Couldn't be happier! More

Horrible Service Person He was rude, short and preoccupied with other things. Really? How does he keep his job when obviously he does not like people or job? He was rude, short and preoccupied with other things. Really? How does he keep his job when obviously he does not like people or job? More

Friendliness + Professionalism = Satisfied Customer My wife and I just completed a deal with Melissa at Union Park BMW. From start to finish, her service was both friendly and professional. The fact th My wife and I just completed a deal with Melissa at Union Park BMW. From start to finish, her service was both friendly and professional. The fact that she is a dog-lover scored big points with my wife. We drove away completely satisfied with the BMW we purchased and the courteous service we experienced. More

obligation to get service from this dealer 1. never get a loaner ex when 10 days to 2 weeks in advance. 2. always some issue or excuses in last 1.5 yrs after moving from North NJ - basically 1. never get a loaner ex when 10 days to 2 weeks in advance. 2. always some issue or excuses in last 1.5 yrs after moving from North NJ - basically an OBLIGATION to get service here 3. we fired the svc mgr, tech and now revamped with some new guys - Really? 4. we are a small dealership and thus can treat you how we want " act like it is a monopoly" 5. not able to fix basic request> bluetooth not working in 2012 5 series for 2 years! 6. advised to take car to any nationwide dealer - really??? More

Worst ever car service experience Purchased a new 5 and 3 in the past from Ottos in PA with great sale and service history. I live in wilmington and have tried to use Union Park. As ot Purchased a new 5 and 3 in the past from Ottos in PA with great sale and service history. I live in wilmington and have tried to use Union Park. As others have mentioned it is hard to reach them for service appointments and the sales people are not current on offers etc. bought a used x5 and decided to try again Had a problem with cold starts dropped it off and was told they would call in a day. Finally I called after two days leaving messages. Fours days finally spoke to someone since my guy Dave was off. Could not replicate the issue. Would start outside in the cold but would start in the warm shop. Ah Duh! Picked it up after a week since they could not relocate the problem still charge me the $139 diagnostic fee to not find the problem. Came out to find my back seat removed and had to wait for them to put it back in. Told them of my displeasure and here is the part that upset me. George Shear service writer was incredible lay rude to my wife. I highly recommend all to steer clear from this business no energy left for the gory details but if someone in charge wants to know please look me up. Andrew Smith X5 service last month Took it to Ottos. Service writer actually gave me a probable diagnosis on the phone and repaired it that day in 2,5 hours. Crankcase sensor. I didn't buy from either place and there is the difference. Never again Union Park More