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Union Park Honda BMW Buick GMC Volvo Cars Jaguar
Wilmington, DE
503 Reviews
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Showing 503 reviews
December 08, 2017
Where appointments do not mean appointments Made an appointment one week in advance for new tires , oil change and window problem. Appointment was for 7am. Dropped car off prior to 7am. Called a Made an appointment one week in advance for new tires , oil change and window problem. Appointment was for 7am. Dropped car off prior to 7am. Called at noon and asked how things were going. Was told should be done about 4pm. Get there at 4pm. car was not even touched, they asked if I could leave overnight. They said they did call at 3:17, but no real apology. Stoic reactions. They bring car out and there is trash all in the front seat. Do they come out and clean it nope. Would not do business with them. They act like they are doing you favor. Very poor service! More
by Jerry d
Employees Worked With
Service Department
November 30, 2017
Professional Scam artist My wife drives a 2004 Volvo XC90. It has about 170,000 it runs very well because we kept up on the maintenance over the years. We had planned to drive My wife drives a 2004 Volvo XC90. It has about 170,000 it runs very well because we kept up on the maintenance over the years. We had planned to drive up to New Hampshire for Thanksgiving using the Volvo because it's a great highway vehicle. Monday morning November 27 2017 I went out to start my wife vehicle like I always do. The car would not start. We have had this problem before so I attempted to jump it with cables, I was unsuccessful so I called volvo explained Dave the situation and I always reminded him we have had the problems happen numerous times, and usually we are able to jump it and it'll be fine for a while til it happens again. Dave asked me if we have had any other issues I advised him no because we keep up on the maintenance with our local mechanic. I advised Dave that the car runs great, and that we have no issues whatsoever other than the battery dying out. Dave who is the manager of the service department told me to drop it off and he'll have it diagnosed. After we agreed to have the vehicle towed in for the diagnosis, Dave called me and said I needed to come in and sign papers before anyone can work on the vehicle. This was on Wednesday. Within a few hours Dave called and told us they have verified the problem and the car needed a throttle body. I told Dave that we was on our way out of town and that I'll be in touch by Friday. I called Dave back on Friday and reiterated to him that I wasn't a mechanic and that I didn't know what a throttle body is or it's functions, and the only problem we have with the car is the battery. He told me from his mouth that he was 100% sure the throttle body was causing the issue and if he install a new one the problem with the battery would go away. Let me tell you this! After I was convinced by a supposedly professional licensed mechanic, to agree to get the throttle body installed, he called me and said I needed a alternator because the battery is still not holding a charge. Now volvo is holding my vehicle hostage because I refuse to pay for a problem I didn't have. As I type this review my battery still want hold a charge and they are demanding 1100.00 for service. This should be a CRIME the way they are able to scam innocent people out of there hard earned money. BE CAREFUL TRUSTING DAVE!! THIS IS OBVIOUSLY SOMETHING THAT'S PRACTICED AT THIS BUSINESS now I have to contact the better business bureau because every time I call they continue to put me on hold and continue to give me the run around. I will contact an attorney these businesses shouldn't be able to take advantage of customers like this More
by geannah#2
Employees Worked With
Dave Praksti
November 30, 2017
Bought a used X5 and within 5,000 miles it needed new brakes I had asked when buying the car about brake pads and they indicated they were high but then service light went on within 30days and need $2,000 worht I had asked when buying the car about brake pads and they indicated they were high but then service light went on within 30days and need $2,000 worht of work on the car... almost consider it fraud. More
by misc1234
Employees Worked With
Greg Basciani
November 17, 2017
Not a good expereience... I went to buy a car..since i wanted to py cash they never gave me the time of day.. They never called me back or nothing Went to Scott Honda n yes i m I went to buy a car..since i wanted to py cash they never gave me the time of day.. They never called me back or nothing Went to Scott Honda n yes i m in my brand new Honda!!!! More
by Cpb123
Employees Worked With
Eric Van Dyke
November 11, 2017
Excellent Dealersh! Easy to Work With! Highly Recommended! I recently completed the purchase of a new Volvo XC90 from Union Park Volvo. Working with Mark and team, I worked through a remote transaction proces I recently completed the purchase of a new Volvo XC90 from Union Park Volvo. Working with Mark and team, I worked through a remote transaction process over the short course of 3 days. I then traveled to the dealership to complete my transaction which was very well prepared and highly professional. If I were local to this dealership, I would certainly continue to have my vehicle serviced and followed up on. If you are interested in a Volvo and in the area surrounding Union Park, give Mark and team a call to get into a new or pre-owned Volvo! Thanks!! More
by RB
Employees Worked With
Micah Molin, Mark Visconti
September 24, 2017
Excellent dealer in every way, one who really likes people For nearly a year now, I had been thinking about a replacement for my 1992 Audi 100CS (I had previously owned a 1972 Audi and a 1982 Audi.) I had had For nearly a year now, I had been thinking about a replacement for my 1992 Audi 100CS (I had previously owned a 1972 Audi and a 1982 Audi.) I had had good to excellent experience with these cars, especially the 1992 Audi. After driving a friend's Volvo during a visit this past August in Williams Town, Mass., I was impressed enough with its performance that for the first time I considered replacing my 1992 Audi. I was aware that there was a Volvo dealer on Delaware Avenue in Wilmington so I decided to contact the dealership and was susequently introduced to the outstanding Volvo representative, Mark Visconti. I found him very very professional and clearly like working with people; and was also very patient in explaining the technical details on why one should consider purchasing or leasing a Volvo. Mark took my wife and me on a very satisfying test drive during which I decided to lease a Volvo S60. Already, after a few days of having the car, I strongly feel that Mark helped me to reach a good decision. The car drives well and feels robust, a very positive thing after years of driving an Audi 100CS. Mark has encouraged my return for a visit to get any questions I may have answered. More
by Wesley Memeger
Employees Worked With
Mark Visconti
September 19, 2017
Knowledgeable courteous attentive We have been running Volvos for over 35 years starting with a 240DL. The dealers and service personnel are the beneficiaries of excellently designed a We have been running Volvos for over 35 years starting with a 240DL. The dealers and service personnel are the beneficiaries of excellently designed and constructed automobiles. At Union Park Volvo this customer was also the beneficiary of excellent service by Mark Visconti. We also interacted with the young lady who handled the payment, an equally pleasant experience. More
by Robin Hood
Employees Worked With
Mark Visconti
September 15, 2017
Excellent service I recently went in and could not have been more impressed with this dealership's professionalism! I will certainly be back. Thank you Micah - your hel I recently went in and could not have been more impressed with this dealership's professionalism! I will certainly be back. Thank you Micah - your help was greatly appreciated! Nick More
by nick k
Employees Worked With
Micah Molin
August 29, 2017
Best Car Buying Experience Ever Knowledgeable sales team took time to understand our preferences & requirements and then matched us with the perfect car. Offered cost saving option Knowledgeable sales team took time to understand our preferences & requirements and then matched us with the perfect car. Offered cost saving options throughout buying process. More
by Emma K Morris
Employees Worked With
Akeem Jones , Micah Molin, Jim Gadsby
July 27, 2017
Volvo Test Drive Test drove a Volvo SUV today with Mark Visconti. He was very knowledgeable about the vehicle and also extremely professional during his presentation Test drove a Volvo SUV today with Mark Visconti. He was very knowledgeable about the vehicle and also extremely professional during his presentation. When I am ready to make a purchase I would definitely choose Mark as my consultant! More
by zx123
Employees Worked With
Mark Visconti
