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Fantastic experience Have been dealing with Union Park and Mike McDaniel for quite a while. Always a great experience. All I need to do is tell Mike what I want, and it's Have been dealing with Union Park and Mike McDaniel for quite a while. Always a great experience. All I need to do is tell Mike what I want, and it's there. All of the salesmen I have come in contact with have been very courteous. Highly recommend Union Park for a great, honest deal. More

Great Experience - Happy Customer On Rob Yovino's recommendation to look at Union Park, I had a great experience purchasing my new Civic with Mike McDaniel. Highly recommend this deale On Rob Yovino's recommendation to look at Union Park, I had a great experience purchasing my new Civic with Mike McDaniel. Highly recommend this dealership. Mike worked through my decision making on what I wanted and needed. No pressure. Very happy with the experience and love my new car! More

Very poor service department, took an hour and half to do a basic oil change with an appointment. On top of that asked me to wait another 20 minutes to get the car wa department, took an hour and half to do a basic oil change with an appointment. On top of that asked me to wait another 20 minutes to get the car washed, after about 25 minutes the rep comes and says we didn't know we had two other cars before you so it will be another 30 minutes. Also pretty unfriendly staff. I used to own a lexus before and their service department was so much better than this one. Clearly a waste of time to come to this one More

Worst Dealership I've Ever Been To BUYER BEWARE!!! DO NOT buy a car or get a car serviced here. They are EXTREMELY incompetent. Even if you get a good deal, TRUST ME, it is NOT worth th BUYER BEWARE!!! DO NOT buy a car or get a car serviced here. They are EXTREMELY incompetent. Even if you get a good deal, TRUST ME, it is NOT worth the headache of dealing with them and having a car that doesn’t work. We purchased a brand new 2017 CRV here in July 2017. Four months later, I tried to start the car to get to the train station for work, and it wouldn’t start. I called Honda roadside assistance and a serviceman showed up 90 minutes later. He confirmed that the battery was dead. He could not determine a reason because no lights were left on, no doors were left open, and the battery is brand new. He jumped the car and got it to start, but I had to miss a day of work because I had missed my train. The next day I tried to start the car, and again, it would not start. I couldn’t miss a second day of work for this, so I drove my husband's car to the train while he stayed home and called Honda roadside assistance. Once again, someone had to come jump the car. My husband then drove the car straight to Union Park Honda and parked. A salesman came outside and told him that he parked in the wrong spot for service and would have to move it. No problem, but the car once again would not start. The dealership had to jump the car in order to move it (third time in two days) and brought it around to their service shop. My husband works a mile away from the dealership and planned to take their shuttle to work, but it wasn’t leaving for another 20 minutes, so he decided to just walk to work from there. Around 4:30pm, he called to get the shuttle to come pick him up from work and take him back to the dealership. They told him that the shuttle would not pick him up since it hadn’t dropped him off there in the morning. He walked the mile back to the dealership since they refused to pick him up. When he arrived, they said that they refused to replace the battery, and instead just charged the existing one until it would start again. He questioned why a brand new car with only 1,700 miles would need to be jumped three times in two days, and their response was that “this sometimes happens with new cars.” No explanation, no solution. We left having no further answers or resolution than we did before. And guess what?? A month later, it happened again. This time, after jumping the car and bringing it back to the dealership, my husband demanded that they replace the battery, because it was obviously faulty. They refused and said they would just charge it up again and that “your wife must not be driving it enough to keep the battery fully charged.” My husband thought this answer was ridiculous, Googled the issue, and found a Honda service bulletin that said that the parking brake was causing a parasitic battery drain in 2017 CRVs. He called Union Park Honda and suggested that this might be the issue, to which they said “oh.. I guess we’ll check.” And it turns out that was the issue. They did the software update required and gave us the car back. How much confidence would you have in a dealership that wasn’t able to figure out an issue that my husband (who knows barely anything about cars) was able to find with a simple Google search? Not to mention, this is a BRAND NEW CAR. I spoke with the regional manager, Danny, and he told me that the dealership told him that THEY found the service bulletin and fixed it. The dealership and the regional manager did nothing to make up for the extreme inconvenience, constant headache, and repeated service visits we put up with. I shouldn’t have to constantly wonder if my brand new car (which we spent thousands of dollars on) will be able to get me to work or not. Since I’m unfortunately stuck with this xxx vehicle only 4 months into owning it, I'll have to drive to the Honda dealership in Newark or West Chester to get it serviced in the future since Union Park is garbage. My Toyota vehicles always got me from point A to point B without issues. I will never buy another Honda vehicle again. More

Certified BMW Purchase I recently had the pleasure of dealing with MJ regarding a CPO 328i x Drive I found on CarGuru. MJ responded quickly to my initial inquiry and I met w I recently had the pleasure of dealing with MJ regarding a CPO 328i x Drive I found on CarGuru. MJ responded quickly to my initial inquiry and I met with MJ the following evening. After receiving a reasonable offer on my trade in the deal was put together quickly and I drove the new to me 328i home that evening. Since the initial purchase MJ has followed up to make sure everything was to my satisfaction. I would highly recommend working with MJ at Union Park BMW. More

Welcome to the BMW Family and Union Park BMW For the past few weeks, I had been shopping BMW dealerships in Maryland, Pennsylvania and Delaware - knowing the exact car I was looking for. I must For the past few weeks, I had been shopping BMW dealerships in Maryland, Pennsylvania and Delaware - knowing the exact car I was looking for. I must say MJ (Mary Jones) was the most responsive and attentive to my requests and requirements. The moment my family member and I walked in the Dealership yesterday - We were greeted with kindness, professionalism and most of all the warmth, knowledge and team experience any car buyer should have ( I still don’t know who entertained who - my father or Union Park BMW staff). We are so humbally thankful to everyone who helped with our purchase and financing process. My 328i xDrive is even better than I expected! Assuredly not just myself, but others in my family will be customers at the Union Park Family for a long time to come! Thank you! MJ and to all of our new family members at Union Park BMW in Wilmington- its well worth the drive! Happy Holidays! See you next year (for an X3!) More

Excellent Experience with MJ! I had a flawless experience at Union Park BMW yesterday! I was in and out with a new X3, I got a great deal and everyone was so kind and helpful. MJ ( I had a flawless experience at Union Park BMW yesterday! I was in and out with a new X3, I got a great deal and everyone was so kind and helpful. MJ (Mary Jones) was friendly, knowledgeable, thoughtful and not once pushy. She went out of the way to provide exceptional service! I totally recommend the car, her and the Union Park team. More