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Union Park Buick GMC Review I rarely write reviews but feel compelled to share my negative experience with Union Park Buick GMC. My dealings with this dealership were profoundly disappointing and frustrat feel compelled to share my negative experience with Union Park Buick GMC. My dealings with this dealership were profoundly disappointing and frustrating. After purchasing a vehicle, the title was sent to the wrong address due to an error between the salesman and me. The sheer frustration of this situation was exacerbated by their inability to provide a tracking number to confirm delivery, despite my multiple inquiries and the title supposedly being sent via FedEx weeks earlier. The lack of assistance and accountability was consistent between the salesperson, the sales manager, and even the staff answering the main phone number. My efforts to resolve the issue were met with indifference and unhelpful responses, causing this ordeal to drag on for several months. This lack of accountability is a clear sign of their poor service and should serve as a warning to potential customers. Although the dealership repeatedly claimed that either the state delayed the title or that it had been sent, they only provided the tracking information months after my persistent follow-ups. When I requested a reissued title, there was no meaningful follow-up or attempt to assist me. I continued to receive vague responses like, “We sent it” or “A new title will take 5–7 business days,” but no action was ever taken. When I finally spoke to my salesperson directly, he admitted they hadn’t done anything after weeks of me asking for assistance to remedy the situation. I even called the used car manager, who never returned my call. This experience caused me considerable stress and frustration, as I couldn’t register my vehicle in my state before the temporary registration expired. Had Union Park Buick GMC communicated properly and followed up when the title was mailed, the situation could have been resolved much sooner. Unfortunately, their lack of attention and care after the sale made it clear that customer satisfaction was not a priority. I had to personally track down the title myself by contacting the location where it had been mistakenly sent. The dealership didn’t even open a case with the shipper to find out where the title ended up—I had to handle that on my own, bearing the burden of their mistake. This unnecessary stress and frustration could have been avoided if they had been more proactive and responsible. Thankfully, I was able to retrieve the title and avoid further complications with getting my car registered. Due to this experience, I will not do business with Union Park Buick GMC again and intend to report this issue to the Better Business Bureau. This level of service exemplifies why consumers are often wary of car dealerships. I strongly advise others to be cautious when dealing with this dealership and to carefully consider their options before making any decisions. More

My initial account with the service rep Shaun Bradford was great. At this point I’m hoping for the best in communication, completion and price. was great. At this point I’m hoping for the best in communication, completion and price. More

Lied bait and switch for a sale. Deceptive liars. Don't use..crappy car. Liars Deceptive liars. Don't use..crappy car. Liars More

BMW X1 purchased in 2019 at Union Park Delaware- Pretty sure I got a lemon! The Left side mirror keeps dropping, they say it should not do that, I said I know. STILL DOES NOT WORK, they do not know how to sure I got a lemon! The Left side mirror keeps dropping, they say it should not do that, I said I know. STILL DOES NOT WORK, they do not know how to repair it. The car looses memory all the time, and now after 26K miles it needs new rotors, brakes and 2 new tires. They supplied maintenance for 4 years (Yes, I paid for the extra years service), looking at all my reports they never did a tire rotation!!! I never even new to ask.....but why should I!!! More

Really great new BMW purchase experience with Union Park BMW. Got a great price and Mark and David went above and beyond in taking care of me. No surprises whatsoever. BMW. Got a great price and Mark and David went above and beyond in taking care of me. No surprises whatsoever. More

These guys are really trying to sell you cars fast and efficiently. There was a non pressure environment and when there was an error (a crack in the windshield), they took full responsibility. They really efficiently. There was a non pressure environment and when there was an error (a crack in the windshield), they took full responsibility. They really pride themselves in transparency. More

I bought my second Volvo from Union Park Volvo on January 15, 2021. I got a great deal and had a great experience, but I have called 3 times in the past two week to see if my mats that I ordered are in. No 15, 2021. I got a great deal and had a great experience, but I have called 3 times in the past two week to see if my mats that I ordered are in. No response!! I left messages for my salesman, Patrick, to no avail. I also was promised pin striping, not done yet! I haven’t even had a call back! I guess once you buy, you are forgotten. That was not the case when I bought my other Volvo. Very disappointing! AnnMarie Stafford More

Wonderful experience as always. I just leased my 5th car from Union Park Honda and Mike McDaniel. They are always fair and open. No pressure and answer all my questions. We purchased I just leased my 5th car from Union Park Honda and Mike McDaniel. They are always fair and open. No pressure and answer all my questions. We purchased a Volvo from Union Park almost 3 years ago and the same experience with a great deal. More

Michael McDaniel is Awesome! I just leased my 4th car from Union Park Honda and it’s always a quick and easy process! I’m loving my new Honda Pilot!! from Union Park Honda and it’s always a quick and easy process! I’m loving my new Honda Pilot!! More

Excellent Service Excelleent Customer Service. I would reccomend this dealership to anyone. I've purchased my last 2 vehicles from here and would choose them in the f Excelleent Customer Service. I would reccomend this dealership to anyone. I've purchased my last 2 vehicles from here and would choose them in the future. More