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829 Reviews of Union County Kia - Service Center
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December 05, 2023
Appointments apparently mean nothing and they also pad their scheduled maintenance with unnecessary items. No apparent concern when issues were raised. A 16k scheduled maintenance that should have been an their scheduled maintenance with unnecessary items. No apparent concern when issues were raised. A 16k scheduled maintenance that should have been an hour and cost $130 wound up over 3 hours and over $250. Also they didn't reset my oil life and next service date and mileage on my display. Hopefully they actually did the oil change and service. More
by Davis28277
Verified CustomerEmployees Worked With
December 05, 2023
All of my experiences with the service department have been very positive. They keep you informed of every step. been very positive. They keep you informed of every step. More
by JChurch
Employees Worked With
December 01, 2023
I had an appointment for 2:00 for an oil change only. I got out at 5:00! I got out at 5:00! More
by mrs_eck201
Employees Worked With
November 30, 2023
Very friendly, professional, she handle my information in a business way. Thanks for caring about your customers! a business way. Thanks for caring about your customers! More
by PECCOLIA1941
Employees Worked With
November 30, 2023
The tech worked quickly on my car, the service person was friendly and helpful. This was a present visit was friendly and helpful. This was a present visit More
by amusicman294
Employees Worked With
November 28, 2023
The service department is excellent and Rachel is very helpful and knowledgeable. I am very happy to have her as my representative. helpful and knowledgeable. I am very happy to have her as my representative. More
by Kschnulle
Employees Worked With
November 27, 2023
Very nice with great communication. Polite handled my service call even though my online reservation did not show . Polite handled my service call even though my online reservation did not show . More
by Pdeberry05
Employees Worked With
November 24, 2023
They were great to work with when we bought our Kia. Didn’t waste our time. Had oil changed and everything went great! Didn’t waste our time. Had oil changed and everything went great! More
by raker_river_rats
Employees Worked With
November 23, 2023
I normally have a get experience, but this one wasn't one. Too many mistakes. I asked them to check my tires which they told me were ok. Later I was told I would need 2 new tires (which I figured. I was one. Too many mistakes. I asked them to check my tires which they told me were ok. Later I was told I would need 2 new tires (which I figured. I was actually thinking all 4) I came to get an oil change and brakes done. I have a front will drive and they changed the back wheels brakes. I was told everything was good only to sit there for hours to Raquel coming to me after the technician did a test drive and said my brakes are still making noise/scrubbing when you try to stop. This is after a bill of $1200. I didn't get upset or rude with anyone there but I said that I would be unable to pay another $500 for the front brakes today. I was very disappointed with all the confusion and miss information. That and leaving with the same issue as I came in with after waiting all that time. I definitely understand that people make mistakes, and things happen but I'm so use to the great customer service I usually get with Scott everytime I come. The technicians also left oil/black marks in the car. In her defense she did take 5% off for the inconvenience. Hopefully my next visit will be better. More
by TLHARLE
