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Union County Kia
Monroe, NC
1,343 Reviews
We are Union County's only Kia dealership, specializing in a hassle free buying experience. We will not miss business over price, payment or trade! closed first 2 Sundays of the month
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 1:00 PM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 1,343 reviews
June 24, 2024
Love the atmosphere and the people are very welcoming. Didn't leave without a car! Didn't leave without a car! More
by blueyedbarbie93
June 24, 2024
Summary: over-priced service, including garbage fees tacked on. Do yourself a favor and sort the reviews by “lowest first”. Then look for a more reputable service provider. Took my ‘22 Stinger in tacked on. Do yourself a favor and sort the reviews by “lowest first”. Then look for a more reputable service provider. Took my ‘22 Stinger in for a manufacturer recall repair. This is very profitable work for auto dealerships. You’re welcome, Union County Kia. I requested an oil change while there. Service advisor calls to inform that the oil drain plug is stripped with an estimated $200 to repair. My bad here, of course, as I told them to fix it. I mis-understood, as I thought it was a cross-thread stripped bolt. That would make sense for a $200 cost. No, the bolt head was stripped (presumably by the last person who did an oil change on the car). I’m confident a spray of WD-40 and a vice grips would’ve removed the bolt in 5 minutes. Union County Kia charges $195/hour for service work. They added a $34 tire rotation; that I did not request. Then they added a $49.44 “shop supplies” fee - above and beyond the costs for the oil change materials and the $5.47 drain bolt. When challenged, the service advisor told me this fee is automatically added for ‘general supplies’ and that is nothing she can do ! Pure Garbage Fee. This is on top of the profitable recall repair that they billed to Kia and the ridiculous hourly rate and the unrequested rotation. Now, to add insult to injury, the service order stated, in all caps, “this vehicle has never been in this shop for service …” Talk about covering your xxx… my car HAS been in that shop for other warranty service + oil change. Why do you suppose they felt the need to add this inaccurate comment ? My experience is precisely why so many car dealerships have such a bad reputation for service work. I will never go back and I hope this review causes just one person to NOT go to UCK for paid service work More
by JSAVO
Verified CustomerEmployees Worked With
June 23, 2024
Always outstanding service! ! Very personable, professional and kind!!! Won't go anywhere else!! Thank you ❤️ ! Very personable, professional and kind!!! Won't go anywhere else!! Thank you ❤️ More
by Clgoode6670
Employees Worked With
June 18, 2024
Raquel is so helpful! Union Kia always does a great job on my car; it’s running a lot better and the long drive trip was a success! Union Kia always does a great job on my car; it’s running a lot better and the long drive trip was a success! More
by WRGLO5
June 18, 2024
Great service while providing real time updates on the status of the service. with immediate information of the pricing of any additional work that is needed status of the service. with immediate information of the pricing of any additional work that is needed More
by jon.harris0
June 18, 2024
Raquel is awesome - she knows what she is doing and is very customer friendly. She is truly an asset to your company very customer friendly. She is truly an asset to your company More
by 28winecoff
Employees Worked With
June 18, 2024
Love the dealership, don't like the maintenance prices. I've had several issues that shouldn't have happened at the mileage I had and I had to pay for repair. A couple of other issues I can't have repaired I've had several issues that shouldn't have happened at the mileage I had and I had to pay for repair. A couple of other issues I can't have repaired because of the cost. More
by ELSIELLOY
Employees Worked With
June 17, 2024
Their intake process is efficient and their employees are very friendly. They processed the servicing of my vehicle in a very effective manner. very friendly. They processed the servicing of my vehicle in a very effective manner. More
by jersey321
Employees Worked With
June 17, 2024
Muy amable, y graciosa. Siemore cordial con nosotros y tiene buena memoria, siempre nos recuerda cuando vamos. Siemore cordial con nosotros y tiene buena memoria, siempre nos recuerda cuando vamos. More
by DARIMADEP
Employees Worked With
June 17, 2024
They are always there to greet me when I pull in the dealership and the service is very quick and extremely efficient. dealership and the service is very quick and extremely efficient. More
by wcooke521
Employees Worked With
