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Union County Kia
Monroe, NC
2,224 Reviews
Union County Kia is a premier Kia dealership in Monroe, NC, proudly serving Charlotte, Indian Trail, Matthews, Waxhaw, Weddington, Mint Hill, Concord, Lancaster, Rock Hill, and surrounding communities. We offer a large selection of new Kia vehicles, including the Telluride, Sportage, Sorento, Carnival, K4, K5, Niro, EV6, EV9, and Kia Hybrid models, along with quality pre-owned vehicles. Our team specializes in vehicle sales, leasing, financing, trade-ins, and certified Kia service. Whether you're shopping for a new Kia, a reliable used vehicle, or expert maintenance and repairs, Union County Kia is committed to providing a transparent, customer-focused experience from start to finish.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 1:00 PM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 2,224 reviews
September 14, 2026
Very commercial and no customer centric service. New tire has a damage but there is manufacturer or dealer warranty. There was separate warranty purchased at the time of buying a vehicle but for scr New tire has a damage but there is manufacturer or dealer warranty. There was separate warranty purchased at the time of buying a vehicle but for scratch repair was charged in cash separately. No washing or cleaning of vehicle. The customer care number for service always rings but no response. One of the worst decision of me buying the new vehicle from this dealer or location. More
by naqhi
Verified Customer
September 13, 2026
Extremely overpriced when it comes to getting your vehicle serviced. Very very overpriced compared to other dealerships or other very reputable vehicle service companies. vehicle serviced. Very very overpriced compared to other dealerships or other very reputable vehicle service companies. More
by danhernandez77@gmail.com
September 13, 2026
Extremely overpriced when it comes to getting your vehicle serviced. Very very overpriced compared to other dealerships or other very reputable vehicle service companies. vehicle serviced. Very very overpriced compared to other dealerships or other very reputable vehicle service companies. More
by danhernandez77@gmail.com
September 11, 2026
Great experience Salena was very helpful coming to work on her day off The end on her day off The end More
by Ntaldo
September 09, 2026
Amazing, great service, professional! I had a great experience overall, and the time frame was just right. Even though there were some call-outs last time, I went there. Emma handled ever I had a great experience overall, and the time frame was just right. Even though there were some call-outs last time, I went there. Emma handled everything with professionalism. More
by carlosm.cm
September 09, 2026
The staff at the service department reception area are all very friendly. They ask questions about your auto get the vehicle checked in rather quickly and direct people to the waiting area. all very friendly. They ask questions about your auto get the vehicle checked in rather quickly and direct people to the waiting area. More
by birdie361
Employees Worked With
September 08, 2026
She was so kind and helpful to me as I am know that when I arrive service is handled so efficiently. I arrive service is handled so efficiently. More
by BONNIE150
September 08, 2026
The first experience was somewhat disappointing, because when I left, the main issue why I was there hadn't been fixed. I had only driven around 5 miles and had the same problem. The next visit was even wor when I left, the main issue why I was there hadn't been fixed. I had only driven around 5 miles and had the same problem. The next visit was even worse afte a week waiting for parts, they said my brakes were not repairable. More
by blane_long
September 07, 2026
I have been dealing with you for 8+ years. I find your sales and service staff exceptional. I will continue to use your services as needed. I find your sales and service staff exceptional. I will continue to use your services as needed. More
by JWSmith
September 05, 2026
Good communication and clarity about the service needed The communication was very good and there was clarity about the service that my car needed The communication was very good and there was clarity about the service that my car needed More
by elaineandasher
