Union County Kia

The company has a welcoming and friendly environment. On one visit there, I locked my keys inside of my car and they unlocked it for me without hesitation!. On one visit there, I locked my keys inside of my car and they unlocked it for me without hesitation!. More

Prompt service and advised of service needed before any work was done to the vehicle. work was done to the vehicle. More

All staff are friendly and knowledgeable. My concerns are always addressed. Customer service is always outstanding. My concerns are always addressed. Customer service is always outstanding. More

I purchased a used GMC Denali XL from Kia of Monroe and received two free oil changes as part of the deal. When I brought my vehicle in for service, I requested a tire rotation along with the oil change. H received two free oil changes as part of the deal. When I brought my vehicle in for service, I requested a tire rotation along with the oil change. However, I was informed that they did not have the proper equipment to perform either service. Despite this, they proceeded with the oil change using a jack. After the service was completed, the staff advised me that in the future, I should take my vehicle to a GMC dealership. They also mentioned that the lifetime engine warranty I was told about at the time of purchase had more limitations than originally disclosed. I am extremely disappointed with the lack of transparency and preparedness at this dealership. I would not recommend purchasing a vehicle or using the service department at Kia of Monroe. More

That's one of the best dealership I've enjoyed the services that I've had services that I've had More

conveniently located, wonderful salespeople, space is clean with tv and wifi and charging stations. Also coffee station! clean with tv and wifi and charging stations. Also coffee station! More

Great friendly staff that allows go out their way for the customer. I never have an long wait and if I do they keep me updated. customer. I never have an long wait and if I do they keep me updated. More

raquel was amazing! everyone was very professional and kind and the service was awesome ! I am very happy amd highly recommend them! everyone was very professional and kind and the service was awesome ! I am very happy amd highly recommend them! More

This is the second time I have had questionable service. Went in to get a new battery and it took 3 hrs and I was told it took so long because there was an issue with the connector on the battery being bro Went in to get a new battery and it took 3 hrs and I was told it took so long because there was an issue with the connector on the battery being broken. It was the original battery from the manufacturer and had been perfectly fine for 6.5yrs and they were saying I broke the part. That they could fix it but I would have to pay for it. I was told that somehow they managed to solder the part so thr connector wouldn't come lose. I was disappointed that they did not take responsibility and make it right. This is the second incident which did not sit well. I have been going to this establishment for over 5 yrs and on a percious oil change when I mentioned an engine light was on and the code said it was a gas cap issue, instead of them rechecked the code and suggesting a new gas cap I was to I needed a $200 diagnostic test. I declined, bought a gas cap from somewhere else and the engine light miraculously went off. Saving me $180. Previously I had not felt like I was trying to be upsold...to make a quota. Nor accused of breaking something that clearly was not an issue until they changed the battery. Also on pervious routine servicing I would receive a sheet stating the condition of my vehicle,ex. Tire wear, battery life etcetera, however on the past 2 visits I was not given this information which would have been helpful for my battery situation. More

Friendly and helpful staff. Excellent and quick service. It was easy to make my service appointment online. Excellent and quick service. It was easy to make my service appointment online. More