Underriner Motors

Had a catastrophic failure of a driveline component. Had my 2020 Hyundai Santa Fe Limited towed 140 miles to Underriner Hyundai in Billings MT on a Sunday. I walked to the dealership at 6:30am Monday a Had my 2020 Hyundai Santa Fe Limited towed 140 miles to Underriner Hyundai in Billings MT on a Sunday. I walked to the dealership at 6:30am Monday and though the place looked dark the Service Manager let me in out of the drizzle. I was told the part would take about ten days to be delivered. Service advisor Bonnie Brunko handled my case with Hyundai and provided me a loaner to get back to where I was staying in Bozeman. About ten days later I received a call from Ms Brunko to finalize some warranty issues and the next day I drove to Billings and picked up my car. Overall my experience with Underriner Hyundai including Ms Brunko, Mr Ramirez (Service Mgr) and the technician that completed the work was excellent. The fact that they could provide a loaner car made this break down bearable. Note: This happened in the middle of a 2300 mile trip from Winnipeg, Manitoba Canada to Palm Springs, California. Both my wife and I consider ourselves very lucky to have the "opportunity" to be close to Underriner. More

This dealership is horrible to deal with. They are thrilled to sell you all the extra warranties when you purchase the vehicle, but don't like to follow through with them. Their warranty wo They are thrilled to sell you all the extra warranties when you purchase the vehicle, but don't like to follow through with them. Their warranty work gets thrown to the back of the line, so it takes a ridiculous amount of time to get your car back. And to boot, they don't answer their phones in the shop or service, nor do they respond to voice-mail I've called over 10 times in the last week and left more than one message, with ZERO response. I've also been in the shop to check on my vehicle status since they won't answer the phone, and there are always employees sitting at the service desk literally ignoring the ringing phones. I will never do business with them again. More

Paul D. was GREAT!!! Polite, informative, and great overall to work with. Also Ben S. and the Business Manager Lady were polite and explained everything cle was GREAT!!! Polite, informative, and great overall to work with. Also Ben S. and the Business Manager Lady were polite and explained everything clearly. We love dealing with Underriner, both the Sales and Service Departments. More

I had Blake, Ben, and Scott to assist me in getting my trade in completed and helping me get into the vehicle I came for. Very easy to work with and did their best to get my payments to what I needed them trade in completed and helping me get into the vehicle I came for. Very easy to work with and did their best to get my payments to what I needed them. More

The dealership, especially Jordan Darnell, was so patient with my indecision. He was so communicative, personable and truly helpful, he didn't rush any part of the process. I'd recommend him to anyone lookin with my indecision. He was so communicative, personable and truly helpful, he didn't rush any part of the process. I'd recommend him to anyone looking for a new or used car. More

I drove 3 hours away to have car worked on. We rented a car while the car was left to service (we live out of state too). I took them 4 days and 3 phone calls to tell me my car part was on back We rented a car while the car was left to service (we live out of state too). I took them 4 days and 3 phone calls to tell me my car part was on back order until mid September (car will be in another state by then). $490 on a rental car later, I picked up car with cracked windshield and they said oh its a rock yet it clearly rained over the weekend I was so angry by then I left can called insurance. Stay away, horrible at picking up service phone and calling back. Further, DO NOT BUY OR BRING A VOLVO TO MT THIS IS YOUR ONLY OPTION! More

Thank you all so much for your extreme patience and willingness to keep working through the whole process and helping us with those little unexpected happenings. Everyone was amazing! I don't know of a willingness to keep working through the whole process and helping us with those little unexpected happenings. Everyone was amazing! I don't know of anyone who didn't do their best to help us. Thank you again!! More

My battery light was coming on in my car 850 miles from home so I called Underriner Hyundai to see they could get me in and fix it the issue. They did a diagnois (100.00) decided it was an alternator issu home so I called Underriner Hyundai to see they could get me in and fix it the issue. They did a diagnois (100.00) decided it was an alternator issue. They then charged me 155.00 an hour for 3.5 hours on what should have been a 1/2 job and then charged three times what it would have cost to purchase an alternate. The took advantage of a stranded 73 year old motorist. 918.00 to replace an alternator is outrageous. My mechanic was appalled. More

Our five star rating is based upon how Mr. Blake Underriner responded to an unusual situation that arose in the transaction for our new Volvo. Without his highly professional disposition, a very spe Underriner responded to an unusual situation that arose in the transaction for our new Volvo. Without his highly professional disposition, a very special occasion would have been lost. His approach assures that working with all of his staff at Underriner Motors will be a satisfying experience. More

This dealership represents the very best of people, quality and excellence! If you want not only a great car and a great deal, but also a great buying experience from truly great people then definitely quality and excellence! If you want not only a great car and a great deal, but also a great buying experience from truly great people then definitely try Underriner for your next vehicle. More