Umansky Toyota - Service Center

Umansky Toyota responded

Hello, We're delighted to hear about your positive experiences at Andrew Toyota! Thank you for choosing us not just once, but for purchasing two new vehicles from our dealership. We take pride in providing fair and exceptional service that supports your purchases. Your continued trust and support mean a lot to us, and we're committed to maintaining the high standards that have earned your satisfaction. If you ever need further assistance or have any questions, please don't hesitate to reach out. We appreciate your loyalty and look forward to serving you again in the future. Thank you for being a valued part of the Andrew Toyota family.

Umansky Toyota responded

Hello, We greatly appreciate your positive feedback and your trust in our service department at Andrew Toyota. Providing top-tier service and maintaining professionalism are our priorities, and we're glad to hear that you've experienced this firsthand. It's wonderful to know that you find our prices fair and competitive. We take pride in our transparency and honesty, ensuring that you only receive necessary services and recommendations. Your mention of our willingness to prioritize your needs over immediate business speaks to our commitment to building long-lasting customer relationships. We're pleased that your experiences with us have been pleasant, and we look forward to continuing to provide excellent service for your automotive needs. Thank you for choosing Andrew Toyota.

Umansky Toyota responded

Hello, We're sorry to hear about your recent service experience at Andrew Toyota. We apologize if the service representative didn't meet your expectations or find applicable discounts. We value your feedback and understand the importance of making our customers comfortable during service visits. Your comments will be shared with our team for improvement. At your earliest convenience please reach out to Allen Good, Service Manager at 414-228-1450 so we can investigate this for you. Thank you, Andrew Toyota

Umansky Toyota responded

Hello, We are thrilled to hear about your positive experience at Andrew Toyota! Thank you for taking the time to share your thoughts on your recent maintenance check. We're delighted that our team was able to exceed your expectations by providing prompt service even before your scheduled time. Our commitment to transparency and customer satisfaction is reflected in our practice of videoing the work on your car, ensuring that you have a clear understanding of the service performed. Your kind words about our honesty and dedication to not charging for unnecessary work mean a lot to us. We understand the importance of building trust with our customers, and it's wonderful to know that you appreciate our efforts in that regard. We're also glad to hear that our shuttle service made your experience more convenient and hassle-free. We are truly honored that you plan to continue choosing Andrew Toyota for your car service needs and potential future car purchases. Our goal is to maintain a standard of excellence that ensures your satisfaction every step of the way. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Thank you again for your glowing review, and we look forward to serving you for many years to come!

Umansky Toyota responded

Hello, Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.

Umansky Toyota responded

Hello, Thank you for sharing your feedback about your experience at Andrew Toyota. We're glad to hear that you found the place organized. We're sorry to hear that there were some aspects of the repair service that could have been better. Your feedback is valuable to us, and we'll use it to improve our processes and ensure thoroughness in checking everything on the car. If you have any more questions or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your input and hope to serve you even better in the future.

Umansky Toyota responded

Hello, Thank you so much for taking the time to share your experience at Andrew Toyota! We're thrilled to hear that our service advisors provided you with friendly and helpful assistance. Our team takes pride in ensuring that our customers have a smooth and efficient service visit, and we're delighted that we could get your vehicle in and out quickly. If you ever need any further assistance or have questions in the future, don't hesitate to reach out. We appreciate your business and look forward to serving you again!

Umansky Toyota responded

Hello, we can't thank you enough for this raving review! It's so great to hear that John exceeded your expectations and went out of their way to ensure everything went perfectly for you. We truly appreciate your business and hope to see you again soon! Thank you for choosing Andrew Toyota!

Umansky Toyota responded

Hello, we're happy to know that the team was able to provide you with such professional service. Our knowledgeable staff works hard to make sure customers walk out the door knowing they've been taken care of to the fullest. Thanks for taking the time to leave a review, and we look forward to your next visit.

Umansky Toyota responded

Hello Diane, thank you for your review. We value the comments from all our customers and feel that any type of feedback helps us to improve. Please let us know if we can do anything at all for you in the future. Thanks again for choosing Andrew Toyota!