Umansky Toyota - Service Center

Umansky Toyota responded

Thank you for your wonderful feedback! We're thrilled to hear that you had an excellent experience with our team and services. Willie is a valued member of our team, and we're delighted to have him as your preferred service representative for your Rav4. If you ever need anything in the future, please don't hesitate to reach out. We're here to assist you! Best Regards, Your Andrew Toyota Team

fbratcher responded

See above note

Umansky Toyota responded

Hi Valued Customer, Thank you so much for sharing your outstanding 5-star review! We're thrilled to hear about your positive experience with our service. Being agile, trustworthy, and efficient are values we hold dearly, and we're pleased that you found our service aligning with these principles. It's also wonderful to hear that our early drop-off option worked well for you, allowing you to conveniently maintain your work schedule. Your recommendation means a lot to us, and we truly appreciate your support. If you ever have any more feedback or need assistance in the future, please don't hesitate to reach out. We're here to provide top-notch service and ensure your satisfaction with every visit. Thank you for choosing us! Best Regards, Your Team at Andrew Toyota

Umansky Toyota responded

Hello Valued Customer, Thank you so much for taking the time to leave us this wonderful 5-star review! We're thrilled to hear that you've consistently had amazing, honest, and expert service from us, and that our team has been friendly and accommodating. Your recommendation to friends and family means a lot to us, and we truly appreciate your trust and support. We strive to provide the best service to all our customers, and it's rewarding to know that we've earned your confidence. If you or your loved ones ever have any more automotive needs or questions, please don't hesitate to reach out. We're here to help and look forward to serving you and your referrals in the future. Thank you for choosing us as your trusted automotive partner! Best Regards, Your Team at Andrew Toyota

Umansky Toyota responded

Hi Robby, Thank you for sharing your positive experience with us! We're delighted to hear that you found it easy to set up an appointment and that our process allowed you to drive right into the garage hassle-free. Making our customers' experiences convenient and seamless is a top priority for us. If you ever need assistance in the future or have any feedback to help us improve, please don't hesitate to reach out. We look forward to serving you again. Warm regards, Your Team at Andrew Toyota

Umansky Toyota responded

Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.

Umansky Toyota responded

Hello Valued Customer, Thank you very much for your excellent 5-star review! We greatly appreciate your feedback and are delighted to hear that you value our approach to explaining and rating the severity of problems with your vehicle. Transparency and ensuring our customers fully understand their vehicle's condition are top priorities for us. We also understand the importance of considering costs and providing you with various options to address any issues. Your trust in our expertise and our commitment to keeping you informed are at the core of our service philosophy. If you ever have more questions or need assistance in the future, please don't hesitate to reach out. We're here to provide the best solutions for your vehicle needs and to ensure your satisfaction. Thank you for choosing us for your automotive services, and we look forward to serving you again in the future! Best Regards, Your Team at Andrew Toyota

Umansky Toyota responded

Hi Richard, Thank you so much for taking the time to share your fantastic 5-star review and for being a valued customer with us for the past 20 years! We truly appreciate your loyalty and trust in our dealership and services. We're delighted to hear that Willie Willett provided you with excellent service and that he went above and beyond to explain your options, answer your questions, and help you stay within your budget. Our team takes great pride in providing candid and truthful guidance to our customers. It's also wonderful to hear that Willie's dedication extended to helping you with the hubcap issue on your RAV4, even considering the vehicle's origin. We're here to make sure your automotive needs are met with the utmost care and attention to detail. We're grateful for your continued patronage, and we look forward to serving you and your vehicles for many more years to come. If you ever have more questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing us as your trusted automotive partner! Best Regards, Your Team at Andrew Toyota

Umansky Toyota responded

Dear Ernestine, Thank you so much for taking the time to leave us a review! We're thrilled to hear that your experience at Andrew Toyota was efficient and timely. Our team works hard to ensure that every visit is as seamless as possible, and we're delighted that your expectations were met. If you ever need anything else or have any questions, please don't hesitate to reach out. We truly appreciate your support and hope to welcome you back in the future! Warm Regards, The Andrew Toyota Team

Umansky Toyota responded

Hi Valued Customer, Thank you very much for your fantastic 5-star review! We're delighted to hear that you find our team friendly and helpful. Providing exceptional customer service is a top priority for us, and we're thrilled that you've had a positive experience with our staff. We're also glad to hear that you appreciate our shuttle service. We understand that convenience is important, and we're here to make your experience as smooth as possible. If you ever have any more feedback or if there's anything else we can do to enhance your experience, please don't hesitate to let us know. We value your business and look forward to serving you again in the future. Safe travels! Best Regards, Your Team at Andrew Toyota