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Andrew Toyota - Service Center

Milwaukee, WI

4.7
3,933 Reviews
Call Service Center (414) 228-1450

3,933 Reviews of Andrew Toyota - Service Center

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February 20, 2025

Service was done faster than they stated it would be. The worker was very courteous. More

by chaseque
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zeljko Blagic
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 20, 2025 -

Umansky Toyota responded

Thank you for sharing your positive experience! We're glad to hear that the service was completed efficiently and that you found our team courteous. We appreciate your feedback and look forward to serving you again in the future!

February 20, 2025

Very disappointed in my experience and the dangerous situation my daughter was put in. I reached out the dealership and was given the run around. I contacted Kevin directly and no response. More

by HKos
Recommend Dealer
No
Employees Worked With
Allen Good
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Burgher
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 24, 2025 -

Umansky Toyota responded

We are sorry you are having issues with your as-is 2014 ford that you purchased from us. We offer a service contract for future issues and you didn't take advantage of it. If you would like to discuss please call our GM 414-509-2732. He left you a message but you didn't call back.

Feb 24, 2025 -

HKos responded

I never received a message from the GM. He may have called from an unknown number but a voicemail was not left. I also sent him an e-mail that went unanswered. We didn't take advantage of your warranty because no one in your dealership could explain what it covered. When we inquired about getting another key, your sales department did try to talk us through how to lie to the warranty company one week after purchase to say we 'lost' our only key and how to file a faulty claim. We didn't do that. We purchased a key.

February 19, 2025

My advisor called me super late to get my car. It was an inconvenience. I would appreciate to be called an hour or even 30 minutes prior to get my car. When I got there, the shop had already close More

by JESSICAXIONG1998
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lee Xiong
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Feb 19, 2025 -

Umansky Toyota responded

Thank you for your feedback, and we truly apologize for the inconvenience. Sometimes, we don’t know the exact time the car will be ready, but we’ll work on improving our communication to notify you earlier prior to pick-up. We appreciate your patience and hope to provide a better experience next time.

February 18, 2025

Came in for a oil change and front end alignment. Car going to left and didn't get sticker for next oil change More

by IRVINGNIKCOLE
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike
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Feb 18, 2025 -

Umansky Toyota responded

Thank you for your feedback. We’re sorry to hear about the issue with your alignment and oil change sticker. Please contact us at 414-228-6226 to speak with an advisor about your concerns. We would like to address these and work towards a resolution. Thank you for bringing it to our attention.

February 18, 2025

Willie was very pleasant and gave me good service. I always have good service at Andrews More

by Molly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willie Willett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 19, 2025 -

Umansky Toyota responded

Thank you for your five-star review! We're glad Willie provided great service, and we appreciate your continued support. We look forward to seeing you again!

February 17, 2025

Lack of service, unresolved recall issue! Dishonest, no follow up provided as promised, safety issues More

by nicole.goins78
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
A Few Of Our Toyota Certified Techs
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 17, 2025 -

Umansky Toyota responded

Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and frustration you've experienced. Your satisfaction is our top priority, and we take your concerns seriously. Please reach out to our service director, Allen Good, at 414-509-2781 to better explain the situation and work towards a resolution.

February 17, 2025

Good dealership. Deal with them for many years. They are very helpful and respectful. Thank you! More

by rita.dob1320
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Herbig
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Feb 18, 2025 -

Umansky Toyota responded

Thank you for your kind words and loyalty! We're grateful for your continued trust and are always here to help. We look forward to seeing you next time.

February 14, 2025

Good service, knowledgeable staff, speedy service, ease of making the appt. Clean dealership. Always a great experience More

by Domncher13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
A Few Of Our Toyota Certified Techs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 14, 2025 -

Umansky Toyota responded

Thank you for your kind words! We're thrilled to hear that you had a great experience with our team and found the service to be fast and convenient. We appreciate your support and look forward to serving you again in the future!

February 11, 2025

It's always a pleasure coming to Andrew for my maintenance and repair. John Ferrigno is very pleasant and knowledgeable. More

by brambol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Ferrigno
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 11, 2025 -

Umansky Toyota responded

Thank you for your continued trust in us for your maintenance and repair needs! We're glad to hear John Ferrigno provided a pleasant and knowledgeable experience. We appreciate your feedback!

February 11, 2025

All went well. The brake job went quicker then I expected, and I was updated during the process. More

by grynder33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Endisch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kris Kyler
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Feb 11, 2025 -

Umansky Toyota responded

Thanks for the great feedback! We’re glad the brake job was completed quickly and that you were kept updated. Let us know if you need anything else!

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