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Umansky Chevrolet - Service Center

Milwaukee, WI

4.4
1,856 Reviews

1,856 Reviews of Umansky Chevrolet - Service Center

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January 17, 2021

My car was under warranty however, I was charged $100 for a computer diagnostic that should have been covered under the warranty. I was also told that there was a major oil leak and coolant leak both of whi More

by DONSTER1964
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sergey Kramarchuk
Jun 03, 2021 -

Umansky Chevrolet responded

Hello, thank you for bringing this unfortunate experience to our attention. We value our clients and your feedback so we would appreciate the opportunity to discuss your situation to try and regain your confidence back in our dealership. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (877) 260-4348 so we can work towards a resolution.

January 16, 2021

Took me in last minute on a Saturday for an oil leak. Diagnosed the problem quickly and fixed in just a few hours when they were already full. Great customer service. More

by Equinox19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sergey Kramarchuk
Jan 21, 2021 -

Umansky Chevrolet responded

We appreciate your kind words We are glad that we could get your car fixed up and back in good running order. Thank you for your recommendation as well. If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care. Sincerely, Neal Fiesler Service Manager n.fiesler@trustandrew.com 414-509-2640

January 16, 2021

Loved the service they provided ! Great work ! Would recommend to friends and family . Fast work . Service experience was great . My body for life ! They are nice people More

by trey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Marek, David Luedke
Jan 21, 2021 -

Umansky Chevrolet responded

Trey, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Neal Fiesler Service Manager n.fiesler@trustandrew.com 414-509-2640

January 15, 2021

Nice people, very friendly, wish they had at least one more person to check people out, with social distancing it was about 4 of us there. Also left info for follow up with Laura, haven’t received a More

by Lady J
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laura Nielsen, Joel Turner
Jan 22, 2021 -

Umansky Chevrolet responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, Neal Fiesler Service Manager n.fiesler@trustandrew.com 414-509-2640

January 14, 2021

Personal service. Expensive however considering we were just swapping out summer tires for winter tires that were already on rims. Even though appointment made thru scheduling, service department did not h More

by Brennaac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Dorsey
Jan 20, 2021 -

Umansky Chevrolet responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Kevin Burgher General Manager k.burgher@trustandrew.com 414-228- 6200

January 14, 2021

Service was done fast. They explained the issue well and let me know the cost upfront. Then took care of the issue quickly. Very satisfied. More

by cmparisien
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sergey Kramarchuk
Jan 20, 2021 -

Umansky Chevrolet responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Kevin Burgher General Manager k.burgher@trustandrew.com 414-228- 6200

January 13, 2021

I was in and out in about 45 min witch is Awesome! great customer service every time . The staff remembers your name . Always A great experience More

by mrthomas29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Dorsey, Tyrone Whitemore
Jan 19, 2021 -

Umansky Chevrolet responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Neal Fiesler Service Manager n.fiesler@trustandrew.com 414-509-2640

January 12, 2021

Very good results on my car. They are reasonable to talk to, they care about the customer and will give 100% effort to the sale and service. More

by kfeider12
Recommend Dealer
Yes
Employees Worked With
Sergey Kramarchuk, Tony Dorsey, Lisa Olson, Tyrone Whitemore, Joel Turner, Eli Aponte, Heather Lecus
Jan 15, 2021 -

Umansky Chevrolet responded

We appreciate the kind words. We look forward to seeing you again in the future! Sincerely, Kevin Burgher General Manager k.burgher@trustandrew.com 414-228- 6200

January 12, 2021

I have not had a positive experience in service. I have a brand new car (2021) and this is trip #4 to service. Very unfortunate More

by ngriffin28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sergey Kramarchuk, Tony Dorsey
Jun 03, 2021 -

Umansky Chevrolet responded

Hello, thank you for bringing this unfortunate experience to our attention. We value our clients and your feedback so we would appreciate the opportunity to discuss your situation to try and regain your confidence back in our dealership. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (877) 260-4348 so we can work towards a resolution.

January 12, 2021

I always leave satisfied with the service and the work that is performed on my vehicle. The service department is on top of their jobs. More

by MZPGILMORE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Dorsey
Jan 15, 2021 -

Umansky Chevrolet responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Kevin Burgher General Manager k.burgher@trustandrew.com 414-228- 6200

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