Umansky Chevrolet

Overall Experience I would highly recommend this dealership to anyone. The experience was excellent. They did everything possible to make sure I wasn’t leaving without a I would highly recommend this dealership to anyone. The experience was excellent. They did everything possible to make sure I wasn’t leaving without a vehicle. After being turned down so many times I finally got into a vehicle that I absolutely love. My salesman Lucas Musil was extremely excellent. He went above and beyond to make sure I left in a vehicle. More

Service if car wasn't what I expected. Please know that everyone I met at the dealership was nice. It's not anything personal. Just was expecting more with the service appointment. I've b Please know that everyone I met at the dealership was nice. It's not anything personal. Just was expecting more with the service appointment. I've been an Andrew Toyota customer for a long time. Had great experiences with the service team. They talked with you before hand, came to see you after and told you everything they checked out on the car and to see if I had any questions. Then would take me to the cashier and tell me where my car was. I was just told my car is done and go to cashier. With this service not sure what they even checked. Before I went to the waiting room I asked another gentleman that my air pressure sign keeps coming on. He went over and checked it. Nit sure if due to the weather but he said everyone's low and they won't fill it up. I know it's a different dealership but figured with the same owner some things would be the same. Walked away saying I guess it's just different. Had to ask where my car would be for me to get after the appointment. Not a problem if where you keep it but was nervous putting my infant in the car with snow and ice being on the slope. I'm younger but I would thing older people may wipe out. Was happy to know I would at least come out to a washed car but that also wasn't done. If things are just done differently that would be good to hear or if the car wash was broken. Like I said. Nice people but feel customer service was different at the same dealership owned by Andrew. Hope it was just an off day and things are similiar with both dealerships. Thank you. Nikita Manteau More

My new,used car Everyone was extremely courteous and helpful The process was fast and simple. I will definitely refer friends and family to this dealership. I love Everyone was extremely courteous and helpful The process was fast and simple. I will definitely refer friends and family to this dealership. I love my new to me used car. More

Totally inept car dealer!!! Would not recommend EVER! I filled out an on-line form inquiring about a vehicle for sale asking if it was still available. I did this because we live an hour and a half away I filled out an on-line form inquiring about a vehicle for sale asking if it was still available. I did this because we live an hour and a half away and did not want to make the trip for nothing. I got a phone call call from a person (Abraham) who supposedly should be in the know and he said Yes, the vehicle is still available and when would we like to come. I told him we would be leaving within the hour. He said to ask for Abraham or Leon when we got there. When we got there, a different salesman (James) greeted us and sort of "took over". After giving him some personal info, he went to talk to someone and when he came back he said: "Well, I have bad new and good news. The bad new is that vehicle was sold yesterday. The good news is we have some similar vehicles". Well, they didn't have any similar vehicles and I told they didn't because I already searched on-line. He halfheartedly apologized and said he would talk to his manager and Abraham - which I'll bet he never did...or never will for that matter. I would never even consider purchasing a vehicle from this dealership. They don't even deserve a one-star rating but I can't go any lower. I would give them a MINUS 5-Star rating if possible. More

Awesome Experience Found a 2012 Jeep Grand Cherokee at Andrew Chevrolet. Lucas made the entire process quick, painless and actually enjoyable! The GM also stopped by t Found a 2012 Jeep Grand Cherokee at Andrew Chevrolet. Lucas made the entire process quick, painless and actually enjoyable! The GM also stopped by to make sure we were being taken care of. Overall a great experience and we will be back. More

Easy Purchase I recently purchased a car for the company I work for last week from Andrew Chevrolet. I worked with Leon and James - experience was very easy - the I recently purchased a car for the company I work for last week from Andrew Chevrolet. I worked with Leon and James - experience was very easy - they helped me get exactly the car that I needed. They followed through on everything they said they would and had the paperwork ready for me when I came to pick up the car. James went out of his way to help our employee understand how to operate the features on her new company car --she really appreciated the time that he spent with her. Great experience all the way around. More

Faith Restored in At Least One Dealership! Thanks Lucas! I was looking for a Honda Odyssey to replace our previous. Never thought I would find it at a Chevy dealership. Found a listing that peaked my inter I was looking for a Honda Odyssey to replace our previous. Never thought I would find it at a Chevy dealership. Found a listing that peaked my interest on the Autolist app on my phone. Inquired about it and received a call from Lucas Musil. Super friendly guy, not "salesman-esque" like I was expecting so we gave it a shot. Showed up on a Saturday morning to look at the 2008 Honda Odyssey that he had received as a trade in not even 2 days previous. It was still being detailed off-site. Lucas insisted on driving us over there to check out the van to see if we even wanted to put more time into the process. Great start to the day. He hung in there with us all through the day while we decided on the purchase and worked our way through finance. He was never impatient nor pushy with us, loved that! He was great even with our energy-ball 8 year old son...put him to work, chatted with him and found things for him to do. In my book, above and beyond Lucas! We ended up buying the perfect vehicle for our needs and Lucas was along for the ride all the way. He was right when he said that "he wasn't there to sell us a car, but to help us buy a car". Thank you Lucas! You DEFINITELY earned this 5 star and I don't give them out willy nilly. P.S. If it were up to Jackson, this would be TWELVE stars! Darn Google! :o) More

great sales and service experience great service and sales experience. Dealt with General manager, Frank Kelbel, Brian Davis service manager, and owner for several years. 100% transpare great service and sales experience. Dealt with General manager, Frank Kelbel, Brian Davis service manager, and owner for several years. 100% transparency, I was in car business for 30 years, as owner of a dealership. In 2009 dealership closed and began doing business with Andrew Chevrolet and Andrew Toyota. Always goes the extra mile. Read horn dog's review and was shocked. There was a dispute, and the dealer after horn dog took delivery and apparently had the new vehicle for at least a few days,was given all his money back, and his trade in. The dealership went above and beyond. Apparently it was more important to the dealer to loose a good customer, as opposed to having an unhappy one. Horn dog after all of his or her complaining still thought he or she got a good deal based on horn-dogs review, regarding price. I guess there are some customers you can never please no matter what you do. To take the new car back, that then became a used car, was above and beyond all expectations. Horn dog should be thrilled by the outcome. Subway More

WOW just terrible! I was switched on my trade in value. The value was established before anything else. Once that was completed, then I moved onto the vehicle I was in I was switched on my trade in value. The value was established before anything else. Once that was completed, then I moved onto the vehicle I was interested in. Once the "deal" was written up, I noticed that the trade in value was 10% LOWER than what was discussed. When I approached the sales manager, he tried doing the tricky math of stating if they gave me what I wanted for my trade, my payment would of went UP by $64/mo. Not sure how that works, my math says the opposite. The sales manager continued that argument and I even engaged the GM, and he showed zero interest. The sales manager went on to say that I should just return the vehicle. So I went to the dealer and my expectation is that they would make every effort to keep me as a customer. He continues to try to convince me that his math skills were superior to mine, and refused to offer some sort of compromise. So I returned the vehicle, they returned my money. So I started all over with square one on my car search. Note: I still have not heard from Andrew Chevrolet and I have escalated the issue to the GM as well as the owner Andrew Schlesinger, still no response from either. Since then, I have filed complaints with Chevrolet as well as GM. DMV maybe contacted next for further auditing purposes. The most disappointing issue, is that this would of been my THIRD car I would of purchased from the Andrew family since 2013. Instead of ringing praise about them, I am writing a bad review. More