Back

Ultimate Rides

Appleton, WI

not yet
rated
12 Reviews

3216 S Oneida St

Appleton, WI

54915

Directions

By Type

Showing 12 reviews

September 11, 2024

Dishonest, hard to deal with, they sell junk and don't care once you've signed the papers. More

by Jon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
don't remember salesman's name
December 04, 2023

Bought a jeep, within 3 months needed to timing chain. Paid $2,700 for an extended warranty, which I later learned only covered $5,000 in repair. The warranty covered $2,300 all said and done. Now that I More

by luv2ride1952
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Timothy
Dec 06, 2023 -

Ultimate Rides responded

Unfortunaly there is no way to know when a timing chain is going to go bad on a safety inspection, we are not required to take engines apart for a safety. It sounds like its a good thing you got an extended warranty so you wouldn't have to pay for a full repair and you should have remaining warranty coverage left. Just because you used it does not mean that's its over so Im confused what your upset about. From your review it sounds like you got a great deal.

Dec 06, 2023 -

luv2ride1952 responded

Does it make sense to pay $2700 for a $2300 warranty? My understanding is once you reach $5,000 it’s over

October 12, 2022

I inquired about several vehicles at both locations over a 3 week period. No calls, no emails, nothing. They never attempted to contact me. Several times I can't believe it. Their internet manager shou More

by Adamradam
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
No body
Oct 13, 2022 -

Ultimate Rides responded

We dont have any missed voicemails or emails at the Appleton location. We have returned everyone's calls and emails. Did you ask for a manager all the times you called, because I never got a call from you. We dont have an internet manager either so you would just ask for sales. Its unfortunate that you didnt ask for a manager to get your issue resolved, but we dont have any messages from you either. Please verify your calling the correct dealership.

April 23, 2022

Never was contacted by the dealer about the test drive,I stopped by and I couldn't see the car,was told that they were waiting for parts and didn't know when they would get them still never contacted More

by tim
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don't know name
Apr 25, 2022 -

Ultimate Rides responded

Getting parts for cars since covid has been nothing but nightmares for dealers, not sure how this deserves such a low review when if nobody has called we still dont have the parts.

Apr 25, 2022 -

tim responded

If you don't have the vehicle ready to sell don't put it up on the site

Apr 26, 2022 -

Ultimate Rides responded

Unfortunately thats not how business works. Cars will go on the site if they have been gone thru whether or not we have all the parts, People would rather know that something is coming available if thats what they are looking for.

March 14, 2022

Very informative backed up my purchase friendly staff reasonable prices quality finance was quick and knowledgeable not like other dealers where it can take several hours More

by Tandemasonry3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian
January 31, 2022

Tim and Kyle were great. They answered all our questions, had the vehicle ready to test drive, and took the time to go over all the features we were unfamiliar with. Though we didn't buy the car from them, I More

by jknicker1972
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim and Kyle
January 28, 2022

Never responded to my questions!!! Absolutely felt ignored.. not sure why. But will never try and ask a question or shop online again... More

by Keithjurmu
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
None
January 12, 2022

wouldn't know how they are because I emailed them on 2 different SUVs a couple of times and received NO responce More

by springstrohl
Recommend Dealer
No
Employees Worked With
no one
January 01, 2022

Very poor communication, I contacted them and they never even got back ahold of me More

by Mk27
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
None
July 18, 2021

Buying a car here was easy & hassle free! I paid cash and accidentally put an extra $100 in the pile, Bob (I think that was his name) could have easily kept it as I was too happy about my new used car, and I More

by tracyfaultersack
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff, Bob
1