Ultimate Motorsport Inc

Disappointed after 12+ hour ordeal, the lost day! Overall, disappointed in the transaction and dealership. I purchased a 2013 Tesla from them and the day ended up being a 12+ hour ordeal. Some highl Overall, disappointed in the transaction and dealership. I purchased a 2013 Tesla from them and the day ended up being a 12+ hour ordeal. Some highlights: (1) I drove 3 hours (from Austin) to make their opening time of 10am on Saturday only to find out no one showed up with a key until approximately 10:35am and I needed to wait outside parked on the street, despite communicating with the salesperson (DJ) multiple times I was making the drive to be there at opening time; (2) I asked my salesperson (asked on Thursday AND Friday for a Saturday appointment) specifically to charge up the Tesla as I would be driving back to Austin only to find out that was never done and if I wanted to use their on-site charger it would 'only' take 4 hours to charge; (3) The tires on the driver's side, both front and back, were almost completely deflated and an employee inflated them while I was there. Relatedly I believe, on my return home ... I had a tire blow-out on Rt 71 in La Grange which turned out to be a 4 hour ordeal without a spare tire in the Tesla; (4) Total process time from my arrival (and waiting 35 minutes for someone with a key) to departure was almost 5 hours. It is to be noted that I was there for a vehicle I had already picked out and a price & trade-in amount already determined / negotiated / agreed to ... I know the car dealership world can sometimes be less than efficient but it was VERY frustrating to say the least; (5) I didn't find out until signing the paperwork that the vehicle only had 1 key fob. It is my opinion and experience that the standard is 2 and I would have expected a heads up on this prior to signing paperwork and was a bit disappointed no doubt; (6) The salesperson communicated that the vehicle would come with a charger and a j1772 adapter and I didn't notice while at the dealership that the home charger (the standard Tesla bag, home charger, 240v / 120v connectors) was not in the vehicle. As can be expected, the salesperson is now saying that it never was and he can't do anything about it. I brought these issues to the attention of management (Cheryl). I was offered $150, but only if I signed an agreement that if I submitted a review like this very one (you know, the truth) that they could sue me for $1,000 per day while it was up. While $150 would be nice and would provide me about 30% of the cost for the tire repair, the replacement of the standard home charger and the 2nd key fob that is missing ... I would prefer to pay it forward and hopefully prevent someone else from having such a poor experience. My recommendation would be to go elsewhere. More

Very nice dealership, they have really professional sales Very nice dealership, Jorge is your man if you want great deal. Very reasonable dealership fees. I will do more business with him in future Very nice dealership, Jorge is your man if you want great deal. Very reasonable dealership fees. I will do more business with him in future More

Easy and fast! Dj helped us and he’s the best! The process was fast and easy! Highly recommended! The car was a really good price! I’m super happy with my experience Dj helped us and he’s the best! The process was fast and easy! Highly recommended! The car was a really good price! I’m super happy with my experience! More

Great experience Excellent service from start to finish!!! I am absolutely thrilled with my Porsche Cayenne and the customer service from Cheryl and Belinda! They have Excellent service from start to finish!!! I am absolutely thrilled with my Porsche Cayenne and the customer service from Cheryl and Belinda! They have a variety of vehicles to choose from and the price you just can’t beat! Very satisfied and will be looking to purchase from them in the future! More

Excellent experience Customer friendly,no hassle to buy. Allows the potential purchaser to make informed decision without pressure Richard was professional and courteou Customer friendly,no hassle to buy. Allows the potential purchaser to make informed decision without pressure Richard was professional and courteous. Quality vehicles with great prices. More

Jorge On point sales guy . Straight to the point. Highly recommended. Cheryl the best and finest when it comes to management. Corrie , very nice and welcoming. Pleasant to talk to Highly recommended. Cheryl the best and finest when it comes to management. Corrie , very nice and welcoming. Pleasant to talk to More