USA Direct Auto

I came in to purchase a vehicle with my co-signer I had previously checked out the car took for a test drive. the day of purchase my salesman was clearly very busy which Is good I get it we all need to msk previously checked out the car took for a test drive. the day of purchase my salesman was clearly very busy which Is good I get it we all need to mske some money but it affected the quality of customer service. also two days driving it off the lot the oil light went on. and keeps coming on I’m adding oil three days later it’s on so there’s obviously and oil leak. when reaching out to the service dept I was surprised that the mechanic took zero responsibility for not catching this very obvious issue and then told me well if i bring it in be ready to wait for 48 hours. THIS SHOULD HAVE BEEN TAKEN CARE OF BEFORE THE SALE. they pride themselves in doing an 120 point inspection (or higher) yet I had to ask for washer fluid before driving off the lot and then the leak was noticed several days later. I love the car I got and It wasn’t a terrible experience but make sure you Ask them if the inspection was done thoroughly. It was very clear that they were trying to pump out those cars and get their numbers off rather than have quality inspections and customer service. Why do all used salesmen end up Bring shady to some degree. And if your dept is the “service” dept service your customers when they call you don’t make them feel like they should’ve know. No! In fact sir you should have known during your “inspection” Im getting no returned phone calls. Frustrating More

Great service and very easy to work with. Jose Arris is very helpful and did all he could to make the experience pleasant. Jose Arris is very helpful and did all he could to make the experience pleasant. More

Eduardo was very helpful and explained every question I asked when I bought a Mercedes Benz! asked when I bought a Mercedes Benz! More

I had a really easy experience Jorge and Alfanso were really helpful due my car buying process really helpful due my car buying process More

The salesman Eduardo made my process very simple and easy. I rate him 5 stars all the way. I highly recommend using this dealership and Eduardo. easy. I rate him 5 stars all the way. I highly recommend using this dealership and Eduardo. More

Got their and the truck wouldn’t crank they tried jumping it off but it still wouldn’t crank ,I wasted my has and time ,They could have at least gave me my money for fuel ,I called Them four hours ahead of t it off but it still wouldn’t crank ,I wasted my has and time ,They could have at least gave me my money for fuel ,I called Them four hours ahead of time More

JOSE ARRIS is THE BEST. He’s an AWESOME SALESMAN. Will go above and beyond for you!! My second time getting a car from here and both times he was my salesman. I love the car He’s an AWESOME SALESMAN. Will go above and beyond for you!! My second time getting a car from here and both times he was my salesman. I love the cars here. Very reasonable prices. This car lot is willing to work with you.They make sure that everything is working properly before you drive off the lot. Awesome Staff,Very Friendly!! HUGE THANK YOU TO HOUSTON DIRECT AUTO AND JOSE ARRIS!!!! More

Its clear as day that the good reviews are fake, TAKE YOUR BUSINESS AND MONEY ELSEWHERE!!! These are conn-artists, they say one thing to get you in once transaction is complete they switch things up, fro YOUR BUSINESS AND MONEY ELSEWHERE!!! These are conn-artists, they say one thing to get you in once transaction is complete they switch things up, from the car they are suppose to give you and even to the payments, very unprofessional and bad to do business with, save yourself the headache and do not make the same mistake I made by getting into this mess! I truly regret it More

I was interested in a car they had listed. Called and wanted to buy. The salesman,Alfonso told me it needed a new ignition cylinder. Easy replacement but then told me that after the ignition c Called and wanted to buy. The salesman,Alfonso told me it needed a new ignition cylinder. Easy replacement but then told me that after the ignition cylinder replacement they’d have to ensure that the car was road worthy 😂😂😂 hey Alfonso make sure the car is road worthy before you list it. Wasted a week trying to buy a car that isn’t ready to be sold. DO NOT GIVE THESE PEOPLE THE TIME OF DAY. More

I got a great car in a very reasonable price. Recommended this to my friends.Thank you Houston direct auto. Recommended this to my friends.Thank you Houston direct auto. More