US Auto Sales Lawrenceville

I worked for them, hate myself everyday for it to who ever reads this. Know I just need to get it off my chest. These people well Milestone are horrible. Repos were always coordinated on people just a or ever reads this. Know I just need to get it off my chest. These people well Milestone are horrible. Repos were always coordinated on people just a or two behind so we could meet a quota that was a lie from the start. We had to push out 1500 cars a month in Lawrenceville. But issue was we were always told they were selling 1600 to 1800 a month. Literally impossible, as front line management I could see the numbers. Never did the lie make sense. Real company’s have actual data complied from a central server, not user input excel. Everything was always on excel by a higher up which makes zero sense. Because the sales report came out prior to sales even getting there. I started to do basic math at this point. If we sold what they claim we would have ran out of cars in 4 months. They lied to their own employees they never cared about a customer. We had a $1500 budget to fit a car with 100k plus. As a master tech I can tell you now not gonna happen. I left a very comfortable job to come here worst mistake ever. But I did want management experience I learned everything not to do here. By far the worst job I ever had. I no longer got dirt on my hands. But my spirit was weighed down by the he’ll I caused people who bought these junkyard cars. People I’m sorry for what I did I truly am. More

They sell lemons to people who are in a bad credit or no credit situation because it’s mostly likely needed. They do not care and they over charge for these 10+ year old cars as soon as you leave the lot yo credit situation because it’s mostly likely needed. They do not care and they over charge for these 10+ year old cars as soon as you leave the lot you’re on your own. They cut your car off for everything policy states 5 days but they have cut my car off 2-3 days. They are a fraud company who takes advantage of helpless people and they need to be shut down. I got a car in January 2023 and by February the car needed oil change which I can’t get due to being declined because my filter is too tight and I told them that but they don’t car. I need brakes, tires and a few things on the inside are falling apart but they want their money. This company was built and designed to cripple minorities or low income people and it’s sick. More

Zack & Jeremy were amazing at the university pkwy location ! Really everybody in the office was amazing . Very helpful and answered any questioned asked . They worked their hardest to get me approved location ! Really everybody in the office was amazing . Very helpful and answered any questioned asked . They worked their hardest to get me approved as I’m a complicated client but everyone worked hard to get me into the car I wanted . They were amazing . Again JEREMY AND ZACK ! thank you guys so much <3 More

Sales Lady Ms. Chantelle at the Covington location was excellent!! The manager and entire staff were all nice and helpful and professional!! I recommend the Coving Chantelle at the Covington location was excellent!! The manager and entire staff were all nice and helpful and professional!! I recommend the Covington location!! More

Zack is the best ! He was very helpful and made sure I was taken care of. I’m really happy with how everything turned out in the end and getting something that I am ver He was very helpful and made sure I was taken care of. I’m really happy with how everything turned out in the end and getting something that I am very satisfied with. More

The process was very quick and straight to the point. Only downfall was waiting for the key to the car I was actually purchasing Only downfall was waiting for the key to the car I was actually purchasing More

The customer service was wonderful, everyone was knowledgeable about the vehicles. And it was hassle free. knowledgeable about the vehicles. And it was hassle free. More

You want to hear a horror story? I purchase a vehicle from this place in December 2021 by the time I got it home the engine light came on so I pulled over because the car wouldn’t go I purchase a vehicle from this place in December 2021 by the time I got it home the engine light came on so I pulled over because the car wouldn’t go. I was under warranty so I called Dowc they had it towed to a rinky dink mechanic shop who said it was misfiring and that Dowc wouldn’t pay for that and charged me 350.00 2 weeks later it does it again I call Dowc and they say take it back to the mechanic and tell him to send us a diagnostic he.refuses to do that mind you I did not pick this mechanic Dwoc did. So he says take it the dealership he say it’s overheating. No duh you are the mechanic fix it. So I take it to the dealership. OmG these guys are some the worst people you’ll ever meet after you buy a car from them. So I say this car is junk and I’m leaving it here. They say we are are going to escalate the claim and get back with you. You think they did? So I take it to pep boys . They say it’s need a coil pack mind you the other mechanic had already replaced the coil pack and it worked for about 200 miles. So they replace it again and it worked for another 200 miles and stranded ne again.I take it back to pep boys they say it’s misfiring in the engine and it needs anew engine. They replace the engine. An engine that was handpicked and delivered to pep boys by no other than Dwoc. Guess what ? 50 miles into the new ? Engine it blows up on me while driving around the corner.I call us auto and they say you are no longer under warranty so I had to pay for a tow back to pep boys. Pep boys says all we did was install the engine they gave us. I’m at a cross roads right now. Are there any lawyers that are willing to take this case because at this point I’d rather pay for a lawyer than this car that I gave put less Than 2000 mile on and it been in the shop more than it’s been in the road since I got it. Does anyone have any advice or am I just stuck with this $ 20,000 piece of crap and out of my hard earned money? I’m 2 months ahead on payments but I can’t drive the car nor can anyone seem to get it to work reliably. So far I be shelled out 350.00 for a coil pack 111.00 for a deductible and 138.00 for a tow . Please help More

I've had my car paying $440 of the agreed $431 monthly agreement. I've never missed any payments my first year or 2 all the way up until the month before last whereas I was supposedly FINALLY given my new agreement. I've never missed any payments my first year or 2 all the way up until the month before last whereas I was supposedly FINALLY given my new due date that was owed since my first payment came due as well as the deferment I was offered all in the same month. This due date change and all was supposed to give me the next month to skip a payment which I.h happily did so I could breathe FINALLY!!! But I call in to pay my new $0 balance with the first payment due since my deferment and my due date change only to find that THEY LIED AGAIN and the die date change and/or deferment was never completed again but if you'll just DOUBLE PAY to make up for the skipped payment well be settled up and ofcourse the person who lied over the phone this time as usual has falsely documented the records to fit their own narrative of what was said between the 2 of us. Also where are these alleged RECORDED CONVERSATIONS that I keep Begging to have pulled up Please!?!? I'm a Disabled Veteran who can BARELY WALK and my knees are Shot that's why I pay monthly but the attitude of the Customer Service Representatives are HORRIBLE and they Love to either laugh or hang up on the Customer. I've heard things like: Well if youd shut up and listen then maybe youd understand or you're the on that's worried about keeping your car from getting cut off sir not me...Or You can report whatever you want to but My car note is already paid and doesnt have a shut off device in it Click. If not those then theres the classic one where they start saying Hello while we're talking but not leaving any space for you to say yes I'm still here that way it paints the illusion that they suddenly stop being able to hear you speaking. It's been pure H3LL since 2019 but... I did finally figure out that if you'll just do their job for them and pay through the automated service it's your best bet until they one day realize how you've been able to successfully pay each month all the while avoiding their torturous disrespect and that's when they went in the system and change something in my personal information so that it would NO LONGER Match so that I'd be unable to simply call in and Pay through the automated service each month and then I'd be forced to have to start back calling in to speak to a live Person with the disrespectful attitudes and hangups or else your car note will fall behind. I left off on paying September 27th because a double payment is about 1000 cash and I'm A Disabled Veteran paid once monthly so a couple days before Monday (the paydate) they picked up the car having a dealership hold it then offer it back to me still on Monday the original paydate anyway except now at DOUBLE the already DOUBLED Payment so now they want 2000 on the day I was already paying 1000 all due to their own clerical errors whereas they failed to correct the due date since the car was purchased. They just kept promising to correct that due date and offered the deferment in 2021 when I finally started to have an issue that month whereas their mistakes where catching up to me as far as the warranty that they were supposed to be Clearing up plus figuring out why my car kept cutting of 30 plus times before my 1st payment ever came due in order to avoid you getting in to exercise that great WARRANTY Package we purchased but never got to use because the car kept cutting off after mentioning we were heading in to use the warranty coverage.but last of all do not fall for that stuff about they can only fix things that's NOT COSMETIC and how it has to really affect the driving performance and they say you have to catch it and point it out and have proof that you pointed it out all out as well and all bu the time you finished the Initial test drive. I did well all the time I could avoid having to talk to them and I could just pay them automatically until they blocked my automatic payments. More

Issue im having is my company changed pay dates and so I called ahead of time make them aware of what going on. They said no problem i will documents this go pay day on 17th and on 16th u shut my car off. B called ahead of time make them aware of what going on. They said no problem i will documents this go pay day on 17th and on 16th u shut my car off. Bad business. I have wait or borrow cash US AUTO U HAVE DO BETTER. More