Park Cities Chrysler Dodge Jeep Ram Fiat

Forged signature, bait and switch, fraud…. . The amount financed on my Jeep Cpmpass was at least $19k over the sales price They offer no remorse with the way they fraudulently conduct busine . The amount financed on my Jeep Cpmpass was at least $19k over the sales price They offer no remorse with the way they fraudulently conduct business. All they will do is argue, put you off and turn the situation around and tell it’s your fault. I guess we’ll see what the attorneys say. I refuse to drive a mediocre vehicle for the price of a much much nicer vehicle. More

I had the pleasure of working with Diego at Park Cities Jeep, and I must say that his exceptional service made our car buying experience truly memorable. Diego's dedication to ensuring we felt like a top p Jeep, and I must say that his exceptional service made our car buying experience truly memorable. Diego's dedication to ensuring we felt like a top priority was truly remarkable. His calm and reassuring demeanor made the entire process stress-free, and his prompt responses to our calls and emails showed his commitment to providing top-notch service. Diego even went above and beyond by staying late to assist us with the paperwork, long after the dealership had closed. If I could, I would give him 10 stars for his outstanding service. If you're in the market for a new Jeep, Dodge, or Fiat, I wholeheartedly recommend reaching out to Diego at Park Cities Jeep. I also want to commend Justin, the Sales Manager, for his exceptional leadership and support throughout our car buying journey. It's evident that this dealership has a team of exceptional professionals in Diego and Justin, and the new ownership is truly fortunate to have them on board. More

Bought a 2022 RAM 1500 Lone Star Crew Cab from them and had them ship it out to CA. Bought it from them on April 4th and because we were going to be in TX from the 11th through the 15th we asked it to be s had them ship it out to CA. Bought it from them on April 4th and because we were going to be in TX from the 11th through the 15th we asked it to be shipped immediately. By the 9th it still had not shipped so we had to have them hold the vehicle and finally received it on the 14th. We got the truck and quickly realized that the windshield wipers had never been replaced. They were in shreds. No biggy - I'll put a new set on. We then discovered that the driver side door speaker is completely blown out and that there were no floor mats - despite them being clearly visible in the online pictures from their website. THANKFULLY I downloaded all of the images from the site before the listing was taken down after our purchase. I have called, emailed repeatedly and I always hear, "We'll get you taken care of". Happy with the truck so far, just not happy with their apparently lack of customer support. More

Thank you Park Cities! Amhad was the best! I LOVE my new Jeep!! Would recommend this team to anyone in the market! Amhad was the best! I LOVE my new Jeep!! Would recommend this team to anyone in the market! More

We purchased a vehicle here and had the worst experience. We were told the vehicle would probably be finished on Saturday if not for sure on Monday. I never heard anything so I called Monday afternoon and wa We were told the vehicle would probably be finished on Saturday if not for sure on Monday. I never heard anything so I called Monday afternoon and was told it would be ready to go Monday evening. I drove an hour to go pick it up to find out the car was not cleaned and windshield not replaced. They said they would deliver it to my house since they made us drive an hour and it not be ready. A couple more days go by and there was not any communication. It was always me reaching out to the dealership to keep things moving. When the vehicle was finally delivered it didn't not have a license plate plus other things the vehicle was supposed to come with. The dealership says it was not their problem they didn't know what was supposed to come with the vehicle. It took weeks to finally recieve paper plates to be able to drive the car we purchased. We were also told one thing in finance only to have paperwork say something else. I was finally able to get this portion resolved but only because I kept on them. This dealer is quick to take your money and put you on the back burner. I highly recommend shopping Elsewhere. More

Where to begin. I love my Jeep and, thankfully, it has been relatively trouble free. I have 2 issues with this dealer. When I bought the Jeep, they did not honor I love my Jeep and, thankfully, it has been relatively trouble free. I have 2 issues with this dealer. When I bought the Jeep, they did not honor what my salesperson said regarding the EV credit on my lease which means they likely kept those dollars for themselves. The other issue has been the service department. There is 100% turnover, often with your advisor, and that means the person who is supposed to follow up often leaves and no one is re-assigned your case. You have to chase them down to find out when your car is ready and best of luck getting anyone on the phone. Now my Jeep is due for its 4th recall in 2 years and I am still waiting for someone to call me back so I can schedule it. I wasn't expecting Sewell service but I did expect some service. More

Don’t buy from this Dealer . He sold to me bad Engine car, I drove this car for one week, I didn’t know blue smoke is coming out from exhaust. He keep my car more than a month wit He sold to me bad Engine car, I drove this car for one week, I didn’t know blue smoke is coming out from exhaust. He keep my car more than a month without fixing the problem and he return to me. I will like to expose him Stay Away from this dealer .Bad business practice More

Update: my concerns were resolved in a timely manner. Nick, Rebecca, and Justin did not hesitate to go above and beyond for me. I’m extremely impressed with how quickly they pulled together as a team to Nick, Rebecca, and Justin did not hesitate to go above and beyond for me. I’m extremely impressed with how quickly they pulled together as a team to make things right. The moment Nick offered to personally drop my vehicle off to me so my children and I did not have to drive in bad weather, I knew then my one star experience was a thing of the past! That is top of the line customer service. A salesman that put the needs of his customers before his own.10/10 I now have the biggest smile on my face. Thank you to everyone who had my best interest at the forefront. You’re truly appreciated! More

Shadiest dealership we ever encountered, they will lie to you to get you in the door and play with the numbers and interest in every way possible. The management will play games and manipulate the numbers to you to get you in the door and play with the numbers and interest in every way possible. The management will play games and manipulate the numbers to take advantage of you to the best of their ability every chance they get. Very dishonest people at a shady dealership. I would love the opportunity to defend my remarks with anyone there that can defend their tactics so reach out if you would like to debate my statements . So beware of this place if you care about honesty More

Refused to the honor online price. I even agreed to pay online price + the dealer addendum (which wasn’t advertised online) and they still refused. Sales guys were friendly. The sa I even agreed to pay online price + the dealer addendum (which wasn’t advertised online) and they still refused. Sales guys were friendly. The sales manager told me I insulted him by asking for the internet price. More