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189 Reviews of Tyson Motor - Service Center
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January 12, 2015
Recurring problem with Jeep SRT My Jeep Grand Cherokee SRT has burned up a fan belt 3 years in a row, always on the first really cold night of the new year (January 2013, January 201 My Jeep Grand Cherokee SRT has burned up a fan belt 3 years in a row, always on the first really cold night of the new year (January 2013, January 2014 and now January 2015). The service manager and the crew at Tyson have been very good about resolving this problem, and treated the most recent occurrence as a warranty issue (no deductible on my extended warranty). Whenever I have a problem (not that often) I always have my vehicle towed to Tyson, rather than to the nearest dealer, because I trust these people and know that they will give me a fair shake! Whenever it is time to buy a new car, they will be at the top of my list. More
by RedSRT
Employees Worked With
Ryan in service
November 15, 2014
Radiator review I noticed trouble with my 2003 Jeep Liberty, it would not heat up. I brought my vehicle to Tyson's, where I've been going practically my whole life. I I noticed trouble with my 2003 Jeep Liberty, it would not heat up. I brought my vehicle to Tyson's, where I've been going practically my whole life. I needed the radiator changed and it was accomplished swiftly the next day. More
by Jared1016
Employees Worked With
November 12, 2014
Head lamp out - Driver's side Brouhgt in vehicle about 9:00AM and spoke with service writer Dan Galvan. to get driver's side head lamp fixed. Dan checked, without me asking, to see Brouhgt in vehicle about 9:00AM and spoke with service writer Dan Galvan. to get driver's side head lamp fixed. Dan checked, without me asking, to see if there was a recall on the head lamp. Sure enough ther was on a wiring harness thta would cause bulb in he lamp t burm]n out. Fixed at N/C due to recall on harness, Dan asked when I needed the vehicle and I told him by early PM as I had an appointment out of town later thtat PM. Had vehicle back by 1:00PM. Also I needed a ride back to my home and picked up after vehicle was fixed. Byron courtesy van driver was supper also. More
by Terry.44
Employees Worked With
Dan Galvan
October 08, 2014
A good experience--this time! Franko was the service writer and was great! He was friendly, respectful and a good listener. My wife's Jeep was not starting properly, though the bat Franko was the service writer and was great! He was friendly, respectful and a good listener. My wife's Jeep was not starting properly, though the battery and starter tested fine. Anyway, it appears the Jeep is now fixed. Overall, it is difficult to a get an appointment in a timely manner at Tyson. Kidos to Franko (sorry, I don't know his last name). He represents Tyson in a positive manner. However, I would like to remind Kori Hanson (secretary) to smile a little and look at the customer. I will give her the benefit of the doubt and say maybe she wasn't feeling well. But, she certainly wasn't friendly toward my wife and I. Unfortunately, she sends a negative attitude toward the customer. She never looked at me even one time, I don't think. We had to wait while she stapled some papers together. It would have been fine if she say " good afternoon, I'll be right with you". A smile goes along way. Now, just a comment about getting an appointment. I called at least 3 times and was put on hold. Yes, my cell phone reported over 9 minutes on hold, then I was disconnected. If it happens one time, you say, it was a bad day and let it go. However, it seems every time I call for an appointment, I make sure I have a current newspaper to read while I wait. I finally saw on their webpage you can make an appointment online. I would make it easier for the customer to locate this option. In conclusion, although I had a good experience THIS TIME, Tyson has some work to do in developing a superior service department. More
by mrmozart1
Employees Worked With
Franko-service write and Kori Hanson
January 04, 2014
I purchased a Jeep at Tyson. There were no problems with the sale but I have had nothing but problems with the service since day one. I've brought my Jeep in for an oil change and it was returned to me as c the sale but I have had nothing but problems with the service since day one. I've brought my Jeep in for an oil change and it was returned to me as completed but the oil was NOT changed. When I took it in for the first tire rotation they broke off one of the lug nuts and then tried to blame me for it. I took it in recently for transmission service that should have taken one day, One week later I got the Jeep back in the evening and discovered the next morning during a snow storm that they failed to reconnect the 4-wheel drive. I had to take it back so Tyson could finish the work that should have been done the first time. How was one week not enough to get the work done correctly? Tyson's service department has a terrible track record of not performing the work correctly, if they do the work at all. I would definitely NOT recommend this dealership to anyone. And if anyone decides to go there anyway, be very careful with purchasing any extended warranty products. I paid a lot of money to have the top of the line full lifetime warranty. When I took my Jeep in for transmission work I was told I should have brought it in a little earlier for a check up but because I didn't my warranty was null and void. Read all the fine print. Do not trust them for anything. More
by ExJeepGuy
Employees Worked With
Service
August 25, 2013
I replaced the ball joints on my truck and knowing that the next step would be a front end alignment, what better place to go than the dealer WRONG. I also had a coupon from a Chrysler dealer for a front e the next step would be a front end alignment, what better place to go than the dealer WRONG. I also had a coupon from a Chrysler dealer for a front end alignment (69.00). I asked at the service desk if they would honor it and was told they would have to check with the manager. I think there way around this was to tell me that the adjustment rods were so rusty that that they would have to take them off and clean them?????? I know this would require removing the rod out of the upper a arm. instead as with most alignments they sprayed it and adjusted it. I ended up paying twice the coupon price and waiting four hours in the lounge. funny I replaced all four ball joints in my garage in less than four hours More
by littledakota
Employees Worked With
service
October 13, 2011
DON"T service your car here! Had work done under warranty! When i picked it up THE NOISE WAS BETTER,BUT NOT GONE! Tyson told me it was the new parts they need to break in.Well 5000 miles and 5 month warranty! When i picked it up THE NOISE WAS BETTER,BUT NOT GONE! Tyson told me it was the new parts they need to break in.Well 5000 miles and 5 months the noise got worse! They misdiagnosed it the first time!!! They fixed the wrong thing!!!!!!!!!! Took it back an they told me "it's out of warranty can't help you". I ASKED THEM ABOUT THE 12 MONTH 12000 MILE warranty on the work that they did ? THE ANSWER I GOT WAS IT NOT THE SAME PROBLEM.STEER CLEAR OF TYSON!!!!! More
by waltchevyman
Employees Worked With
Service manager
June 08, 2010
I went to the dealer to get a few rust spots repaired. The Durango in question has approximately 65k miles and was < 3 years old. The repair guy first misquoted their own warranty on the car exterior tel The Durango in question has approximately 65k miles and was < 3 years old. The repair guy first misquoted their own warranty on the car exterior telling me it was only 3yrs/36k miles which of course is completely wrong. After getting completely hassled and turned down because they said it was out of warranty (wrong) and that it was body perforation (they try to give you some bs definition about it being surface rust and not a paint adhesion problem - I could see the bubbling under the paint - sure no adhesion problem - what a joke) I was summarily dismissed. Walked outside, called Naperville Dodge on the PHONE, they said no problem, bring it and we'll fix it, and btw it's 100k on the body. I then walked back in completely miffed and asked what kind of bs operation was this. Of course, the Manager comes out to "reassess" the rust and barely agrees that I may have been right and now asks them to schedule a time to repair it. Of course I left, I just wanted to prove my point. More
by Sarmoon
Employees Worked With
Service Manager
April 22, 2008
Terrible experience with Aaron Lang. He was willing to accept our 2006 Grand Caravan lease return originally only under the condition if we buy/lease a new one from him. Poor representation for Tyson Moto accept our 2006 Grand Caravan lease return originally only under the condition if we buy/lease a new one from him. Poor representation for Tyson Motors and Chrysler brand. Consumers have the choice to buy at several places or dealers but it's the service that sells the brand and the loyality towards a product. You not only lost my business but also of anyone I speak to. More
by rzwnshah
Employees Worked With
Aaron Lang
