Tyson Motor - Service Center

Satisfaction of Service I have purchased 14 vehicles from Tyson Motors over the years and can only express my gratitude for their quality of service. Each and every individu I have purchased 14 vehicles from Tyson Motors over the years and can only express my gratitude for their quality of service. Each and every individual has been professional, courteous and concerned about satisfying my needs. I especially want to point out my recent dealing with Ryan Joritz in Service. When I had problems with oil consumption in my 2014 Jeep Cherokee, he worked hard to resolve the problem. He also, dealt with me when my son passed away in resolving problems with my sons 2014 Jeep Patriot. He is an great asset to Tyson Motors! Respectfully Phil Acton More

Tyson Service and Sales I've had great experiences with Tysons in Shorewood. I have a huge list of exceptional experiences with my sales guy Jason Beltran and the service ma I've had great experiences with Tysons in Shorewood. I have a huge list of exceptional experiences with my sales guy Jason Beltran and the service manager Joe. I have to compliment the Service dept (Joe) specifically for helping me with this. My daughter who is active military and is stationed states away from home stopped in for a surprise visit. She had the whole week to visit but had to go back the next Sunday. On Tuesday I noticed her car (2015 Patriot) had a minor shaking feel while stopped with car in gear. I called Tyson service and explained what was going on. The service person on the phone checked and they had no openings for two weeks because they were swamped. I told him the urgency and asked if there is anything they could do. He politely said I'll check with the manager. The manager Joe, got on the line personally and verified all that I had told him. Joe seemed to care and i believe Joe is a supporter of our military by how sympathetic he was to my issue. Joe said he would do everything he could. So I didn't hear from him again till Friday and totally had figured he forgot. I was wrong, he called me back two days later personally and said he had a cancelation and could squeeze me in sat morning. I brought it in Friday night and they had it ready to go before noon Saturday. You can't expect this kind of customer service anywhere but that's the service I received from Tyson. Joe really stepped up and I had to at least write a review. Thanks Joe and Tyson's Jason Keeling More

Exceptional customer service I can't say enough about our experience with Ryan Joritz at Tyson of Shorewood. Unfortunately, we have had repeated trouble with our town and country I can't say enough about our experience with Ryan Joritz at Tyson of Shorewood. Unfortunately, we have had repeated trouble with our town and country mini van. However, every single time we have needed to bring our van in to be assessed, Ryan has gone out of his way to listen to our concerns and address them in a timely manner. He answers our questions and is considerate of our frustration. I am very appreciative of great customer service, as it seems to be something of a lost practice in this day and age. More

What Service??? I bought my 2015 200S on a Saturday in August, 2014. Five [5] hours after I took possession, the air bag idiot light went on causing me to bring the c I bought my 2015 200S on a Saturday in August, 2014. Five [5] hours after I took possession, the air bag idiot light went on causing me to bring the car in that very next Monday morning for which I had to wait two [2] more days for them to get parts for the repair. Within the next month, the driver side front tire had a blow out--not the dealer's fault--that cost me over $200 to replace. Not off to a good start. When it came time for my first oil change, their "Express Lane" signage showed a 3-1/2 hour wait the first time I tried, and in the same week I attempted to get my oil changed again, and their "Express Lane" sign said it was a 2 hour wait. It wasn't even a weekend. Still haven't heard from MY sales guy since I purchased the vehicle. If he's not there any longer, you would think SOMEONE would have made one phone call to see if things were okay since I bought this car. I also made an inquiry about the Takata air bag issue to the service department, and they could not verify that this vehicle was or was not equipped with this product. Great service!? More

Grand Cherokee Warranty Repairs - Resolved - Excellent Job!! Repeat Customer of Tyson Motors (3rd Jeep) - Excellent Sales Team and Price. Experienced a mysterious - hard to troubleshoot issue with 2013 Grand C Repeat Customer of Tyson Motors (3rd Jeep) - Excellent Sales Team and Price. Experienced a mysterious - hard to troubleshoot issue with 2013 Grand Cherokee Limited still under Warranty related to (transmission/cold weather). The issue was finally resolved through the diligent efforts by Service Advisor (Danny Galvan) and Service Manager (Joe Prno). It took a few days - as the problem was intermittent - but the Tyson Service Team didn't give up and identified and repaired the issue. Great communication along the way. Highly recommend Tyson for Service and Sales across the board. Other Dealer's need to take lessons from Tyson Motors in Shorewood !! Thanks for the great job... More

awesome I live in Chicago and it's worth the drive to get my vehicle serviced here I've tried but not very happy with their service or customer service I was I live in Chicago and it's worth the drive to get my vehicle serviced here I've tried but not very happy with their service or customer service I was trying to up sell me something I didn't need it I would never go anywhere else very satisfied :-), More

Extra Care Service Brought my Dodge 2014 Grand Caravan in for intermittent heater problem. Service dept (Dan Galvan) verified the problem as I drove it in without an app Brought my Dodge 2014 Grand Caravan in for intermittent heater problem. Service dept (Dan Galvan) verified the problem as I drove it in without an appt. He gave me an appt. He wrote up the problem in case it wouldn'tocur again (altho it happened 3 times in the past). I brought the car for apt and Dan had arranged for a loaner so I could get going (he said this type of problem would take more than a day--and it did). It was fied in 2 days and it works better than new. I am pleasedwith this dealer and their staff. I will recommend the sales AND service department to all that need work on their Chrysler product automobiles. More

The Best Jeep/ Dodge/ Chrysler dealer in the Midwest. I have been a customer of Tyson Motors since 1984. Year after year my family has been treated with nothing more than A+ respect. From Jim K. Every one I have been a customer of Tyson Motors since 1984. Year after year my family has been treated with nothing more than A+ respect. From Jim K. Every one in the Service Dept. Sales people and including Parts Dept. all the way to the Cashier. They go above and beyond for ALL customers of theirs to make sure they are treated like 1st class. Thank You from this customer for LIFE... More

I am giving them a second chance In December I had my car in for service, it was unsatisfactory, then had to return the vehicle a second time, In January, I had another vehicle in, we In December I had my car in for service, it was unsatisfactory, then had to return the vehicle a second time, In January, I had another vehicle in, we had issues, I am giving them a third chance to rectify the issue before completing this review. More

Recall Service Work I had some recall work done on my Cherokee Laredo. My service rep was excellent and very attentive. He delivered on what was promised! I was very plea I had some recall work done on my Cherokee Laredo. My service rep was excellent and very attentive. He delivered on what was promised! I was very pleased with the service and timeliness. I was concerned they would not be able to get the work done when promised since the recall took 5 months to get parts. I understand this is not the fault of the dealership but Chrysler/Jeep. My brakes went out the week before scheduled service and they paid to tow it in and got the work done. Thanks for a nice experience. More