Tyson Motor - Service Center

Poor Service Deparment Dropped my car off on 3/28/17 to have thermostat fixed on 3/29/17. Called at 3:30 on 3/29 and my far is not fixed or has not been looked at. Asked w Dropped my car off on 3/28/17 to have thermostat fixed on 3/29/17. Called at 3:30 on 3/29 and my far is not fixed or has not been looked at. Asked why no call and they told me they were swamped. Had to re-arrange my entire day without having a 2nd car and now I have to re-arrange another day because they do not have enough trans people to fix me car. Very, very disappointed in the customer service I received. I have bought many, many cars from Tyson and this is by far the worse experience I have ever had in the service department. More

I have had nothing but great service in the service dept I have brought my Magnum, SRT 8 Charger and my Jeep there for any service that needs to be done, and I have never had a problem with the service dept I have brought my Magnum, SRT 8 Charger and my Jeep there for any service that needs to be done, and I have never had a problem with the service dept getting the job done on the first try ! Danny has worked with my aftermarket warranty company and myself to ensure my car was running perfect and safe. I More

Part being replaced is a Factory Defect in my opinion . The part being replaced is a factory defect in my opinion . Also I was told when I entered the Shop that this would be a 1-2 hour project. I was the The part being replaced is a factory defect in my opinion . Also I was told when I entered the Shop that this would be a 1-2 hour project. I was there waiting for 5 hours ! I don't time like this to waste sitting in a Customer Lounge ! More

Recall Service Not greeted at time of entrance into garage. Had to request for help; told to wait "over there". Someone took information, keys and drove off with c Not greeted at time of entrance into garage. Had to request for help; told to wait "over there". Someone took information, keys and drove off with car not to return, no direction from them as to wait time or where to sit. After hour wait inquired with status and asked if I was "on the list". After two hours recall completed to complete a wireless key replacement. More

It Depends Upon Which Car You're Looking At Dealership personnel, by and large, are professional and cordial. In my case, I never heard from my sales guy after I purchased my 2015 Chrysler 200S. Dealership personnel, by and large, are professional and cordial. In my case, I never heard from my sales guy after I purchased my 2015 Chrysler 200S. The service department seems to be relatively efficient, but they have an "Express" oil service lane which is anything but. When I tried to get my first free oil change, I went back three times, and each time there was a minimum two hour or more wait. I would recommend this dealership depending upon which car you wish to purchase. DO NOT purchase the "America's Import" Chrysler 200S. It was the worst buy I've ever made when it comes to cars. The steering is sloppy (acknowledged by Consumer Reports as one of the top 5 worst cars to buy), NTSHA reported the headlamps have poor to marginal vision, and the voice recognition system is extremely poor if it senses any ambient noise such as the fan from your heater or A/C. You, literally, have to scream inside the car for it to recognize any command. And, lastly, the vehicle has downshift paddles located directly behind the 9 and 3 position on the steering wheels adjacent to the audio volume, source, and station controls making the potential to accidentally engage the paddles while driving at higher speeds. Simply not safe. I took the car into their service department twice to see if they could do anything with these issues, but the bottom line is that they tell you the car operates the way it was designed. Well, the car is poorly designed. One good thing is tremendous fuel economy, but I'm not a big fan of the nine speed transmission. At the end of the day, it wasn't the dealer that built the car, but ...! I'll stick with the Japanese or Korean cars like I have for many years in the past. More

Problem but fixed I had a slight issue, and was about to drive off really upset and bitter. I decided to go and talk to the manager about the problems. I spoke with Aar I had a slight issue, and was about to drive off really upset and bitter. I decided to go and talk to the manager about the problems. I spoke with Aaron Lang. He took care of things. I probably should of just went to him first. More

Excellent service experience I brought my Jeep in for some normal maintence and warranty work. Jack kept me up to speed on the amount of time the vehicle would take and what to ex I brought my Jeep in for some normal maintence and warranty work. Jack kept me up to speed on the amount of time the vehicle would take and what to expect for cost. All my options were explained and feel like he made my concerns his own. More

This dealership is a joke I have had nothing but problems with this dealership. Have had my car in SIX times for the same issue over the course of 8 months. No communication sk I have had nothing but problems with this dealership. Have had my car in SIX times for the same issue over the course of 8 months. No communication skills whatsoever from service department. I suppose they are just guessing and checking what the issue is at this point and I guess since I have a warranty and they aren't making money off me they could care less to find out the actual problem. DONT WASTE YOUR TIME. More

VIP Invitation for Trade Your Vehicle I went in for an oil change for my 2011 Jeep Patriot & had an invitation letter for a Promo that was being offered...I test drove the jeep Cherokee & I went in for an oil change for my 2011 Jeep Patriot & had an invitation letter for a Promo that was being offered...I test drove the jeep Cherokee & feel in love with it. The sales guy and Bob was there from Chrysler. I got a very nice car and, they were so helpful. I would suggest Tyson Motors to all my friends and family. They are patient, kind, & very helpful!! More

Have had nothing but good experiences. Bought two Jeeps and have all my service done here. Never had a bad experience. The service department has gone above and beyond anything that I have Bought two Jeeps and have all my service done here. Never had a bad experience. The service department has gone above and beyond anything that I have expected. More