Tyson Motor - Service Center

Purchased a 2020 Jeep!! I came in for service on my Chrysler 200 and ended up purchasing a 2020 Jeep! Bob Adams was very helpful, friendly and accommodating. Helping me get I came in for service on my Chrysler 200 and ended up purchasing a 2020 Jeep! Bob Adams was very helpful, friendly and accommodating. Helping me get as much as possible in the price range that I wanted, and Larry Holcombe explaining everything in detail. Aaron Lang wanted to make sure I was pleased. I'm glad I made the purchase. More

I purchased my vehicle here in 2015. I always brought it here for service. So you can imagine my shock when I tried another dealership for service and I realized that all other dealerships have fast service here for service. So you can imagine my shock when I tried another dealership for service and I realized that all other dealerships have fast service and wash your vehicle when you get it back. Summer of 2019 I left my vehicle with Tyson for a brake job, had to wait 3 days to get it back, and on top of the nightmare with my “rental vehicle” I had a simple request of having air put in my tires and that must have been too much to ask (even though it was on the service order). But I mistakenly decided to give Tyson a second chance when my Jeep was leaking antifreeze. After the 3 day wait to get my Jeep back after the radiator was replaced and I paid to have fluids replaced, I noticed my antifreeze was not replaced, when I called the service manager with my concern he brushed me off and told me it’s normal fluctuations. Well of course that night my Jeep was still leaking antifreeze. This is when I decided to bring my vehicle to a dealership north of Tyson. Not only did this dealership have my Jeep completed and fixed in 3 HOURS... but they replaced and filled my fluids, washed my Jeep perfectly, and advised me Tyson had broke the thermostat while replacing my radiator. Needless to say Tyson will never have me as a customer or be recommended by me to anyone. Tyson should go to Naperville Jeep to see how business is truly done. More

The worst This service staff could care absolutely less about their customers. I spoke to three different Service writers. They all spoke poorly of the dealer This service staff could care absolutely less about their customers. I spoke to three different Service writers. They all spoke poorly of the dealership. I feel bad for the. Because they obviously hate their jobs and where they work. Even with a vehicle disabling and dangerous situation on a 2019 vehicle, I was told to get in line: It would be several days before they would look at it. There is no such thing as an emergency here. That would cause them more work. I will never buy here again. I would feel bad for anyone that does. I witnessed them treating 4 customers poorly in 25 minutes. I can’t imagine running a service dept. without emergency service. Usually poor business practices root themselves out. No wonder the place is for sale and there are no takers. Not all Jeep dealers are as poor as Tyson. I took my car to an alternative and it was repaired in 45 minutes. More

Service Had my vehicle serviced several times within 30 days. Spent a good amount of money on repairs and even asked at my last repair if I was due for any se Had my vehicle serviced several times within 30 days. Spent a good amount of money on repairs and even asked at my last repair if I was due for any service soon. Was told no. They did internal repairs in my engine. My tie rod broke putting a whole in my engine block. Chrysler got involved and took Tyson’s word over their consumer. I’m without a van that’s only 5 years old and I’m fed up with their lies. I have all of my paperwork to prove the amount of work that was done to my vehicle. I would never recommend this dealership to anyone. More

Great! Had to trade in my 2016 Jeep Cherokee but could not be without a vehicle!, the salesman found a vehicle that would fit my budget very grateful Had to trade in my 2016 Jeep Cherokee but could not be without a vehicle!, the salesman found a vehicle that would fit my budget very grateful More

To acknowledge great customer service Aaron Lang and a fellow co-worker (do not know name) assisted me when I arrived a few minutes before 9 pm and cashier was closed. It was not their jo Aaron Lang and a fellow co-worker (do not know name) assisted me when I arrived a few minutes before 9 pm and cashier was closed. It was not their job to assist me in trying to pick up my car after it was serviced yet they spent a half hour of their time looking for my keys and paperwork to see if they could help me get my car that evening so that I would not have to make another trip back the next day. I have a husband who is sick and cannot drive and I work 2 jobs while trying to take care of 3 kids. It is a challenge to get out there to say the least and I was disappointed when I got there and cashier had closed and left early. Aaron and his co-worker were so kind and positive. They tried everything they could to help me out that evening. Although it did not work out I left feeling very happy that they cared enough to try their best and be so kind. When discussing the issue the next day with the staff in the cashier area they were kind as well and apologized. They verbalized that it would be reviewed and looked at such that this would not happen to someone else in the future. Overall, despite my 2nd trip that was needed I would highly recommend this dealership for their efforts and attempts to take care of customers. More