Tyson Motor - Service Center

Every interaction with this service department has been so unprofessional. They promise to call and don’t. They don’t know what they are doing. We had parts ordered and we scheduled service once parts were so unprofessional. They promise to call and don’t. They don’t know what they are doing. We had parts ordered and we scheduled service once parts were in and they had the car for three days and when you call they said they were diagnosing the problem and I said no that was done last time you had our car for three days. Now you are installing the new parts. They give you false information constantly and management is not any better. Stay away from this place and take your hard earned money elsewhere. My most recent visit they took all day to replace passenger mirror and they knew I was waiting and had an appointment for two weeks prior. When it was finally finished after 3pm they told me it was finished and I picked up my keys and went outside to get vehicle and the parked it the farthest place in lot in back of dealership by rear fence when they knew I was there picking it up. Phone calls are very unprofessional. Horrible , horrible service. Please stay away!!!. More

Excellent service and very professional. I will continue buying cars from this dealership. Service department is great. I will continue buying cars from this dealership. Service department is great. More

Very good experience, Julie was very informative and pleasant to work with during the process pleasant to work with during the process More

The technician that assisted me during my visit for an oil change was outstanding! Yvette was a true example of exemplary customer service and she solidified my dedication to Tyson Motors. If you ever c oil change was outstanding! Yvette was a true example of exemplary customer service and she solidified my dedication to Tyson Motors. If you ever create a customer relations program for new employees she would be an ideal candidate to lead that initiative. More

I just had the most truly outstanding customer service experience at Tyson. Patient, Courteous, Reasonable, Excellent, Communicative - Above and Beyond! experience at Tyson. Patient, Courteous, Reasonable, Excellent, Communicative - Above and Beyond! More

I Called the customer service manager Tony in regards to the warranty. Tony did not want to be bothered and did not answer my question. Tony was rude and did not let me finish a sentence. He referred me to the warranty. Tony did not want to be bothered and did not answer my question. Tony was rude and did not let me finish a sentence. He referred me to the finance person and I left a message and never received a call. I called and spoke with the service manager Bill and he didn’t care either. Once you buy a car from Tyson they are done with you. If I could give zero stars I would. More

We have bought 2 jeeps from here and never ever will we buy from there again or service any car there ever! We are going to the Jeep dealer elsewhere. The service department is hands down the worst eve buy from there again or service any car there ever! We are going to the Jeep dealer elsewhere. The service department is hands down the worst ever. Our jeep was scheduled for service Monday and not only did they keep our car a few days to fix the air conditioning but when we picked up the car and drove away our radio was not working. So it was something THEY did. They were to call us and advise us when we can come back so they can fix what they did and they never called! So after waiting several days we called today. Just hands down the worst service department ever and you would think someone would come out and apologize or call and apologize. NOPE, nobody every said anything. We called today and they simply said the part is not in. Would of been nice of someone called. Whenever we discuss anything Tyson Shorewood with ANYONE they all say the same thing, dont buy your car there. So we started purchasing from another jeep dealer. More

They are the best and very friendly and they will help you with anything and let you know what is going on you with anything and let you know what is going on More

Took us in right away. Explained the whole process and made us feel at home. They took real good car of us. We have had bad experience at other places but this was the best Explained the whole process and made us feel at home. They took real good car of us. We have had bad experience at other places but this was the best. Will definitely buy my next car here. Tyson Rocks! More

They treat you like family, they go above and beyond to make sure you are absolutely satisfied make sure you are absolutely satisfied More