
Tyson Motor
Shorewood, IL
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 6:30 AM - 6:30 PM
Tuesday 6:30 AM - 6:30 PM
Wednesday 6:30 AM - 6:30 PM
Thursday 6:30 AM - 6:30 PM
Friday 6:30 AM - 6:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 6:30 AM - 5:00 PM
Tuesday 6:30 AM - 5:00 PM
Wednesday 6:30 AM - 5:00 PM
Thursday 6:30 AM - 5:00 PM
Friday 6:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,924 reviews
Fantastic Repeat Experience This is our second vehicle that we've purchased from JR at Tyson. JR is the most reasonable salesperson we have dealt with on both occasions. He is wi This is our second vehicle that we've purchased from JR at Tyson. JR is the most reasonable salesperson we have dealt with on both occasions. He is willing to work with us on price and accommodations. As we are on a very tight budget, JR never pushes us to purchase beyond our means like other sales people do. He is patient, even as we change our minds four or five times in the process. He doesn't give us the off-putting high pressure job others do. He's confident to let us shop around, which makes us comfortable, because he knows he's going to give us the best deal. He is knowledgeable and straightforward. It's actually kind of funny that while everyone else is standing around, JR is able to give us plenty of attention as he has multiple deals going on simultaneously. He's human enough to understand our need to have a spare tire in our new car that we're going to put our kids in, which by the way is absolutely ridiculous that a spare tire isn't a standard feature on a vehicle that small children are going to be transported in...but I digress. The finance man Bob is superb. We waited for him because we had him for our first purchase and were very comfortable and confident in him. He explained all the documents that we signed and how the numbers added up so we felt good about the purchase walking out the door. We have suggested to some of our Indiana friends to visit JR, but then when they don't, we learn they end up paying more than what we ended up paying. That tells us that we got the best deal on our purchase. We will be back to JR on our next purchase. More
I came in with my boyfriend to look at a 2012 Grand Cherokee Overland that was listed on Cars.com. We were greeted with Bill hovering over our car before we stepped out of the vehicle, which I despise Cherokee Overland that was listed on Cars.com. We were greeted with Bill hovering over our car before we stepped out of the vehicle, which I despise. He could not locate the vehicle and began trying to persuade me to test drive a new one. I saw a 2012 Overland in a different color but he gave some nonsense excuses about why I should drive a brand new one instead. I wasted my time driving a new diesel, which I didn't want. I was looking to trade in a leased Toyota. So, instead of calling my finance company to ask for a lease payoff, he asks for amount of remaining payments as well as payoff amount. He then priced out the options for a new Jeep. I was given a lower offer on my car, and then a price for the new vehicle which did not reflect what they tried to roll in as negative equity. Bill tried telling me I would have to roll in $3000 to make up what I owed on my car PLUS $3800 of my remaining lease payments. This would have been $47,000 for a 2014 Limited Cherokee. When asked where this this was in the $41k presented to us, his response was "it's in the deal" but could not give us details and walked away. He must have thought we bought his BS. A trade is a trade, you just ask for the payment amount in another way for a leased vehicle. I had a bad vibe from the moment I stepped out of the car. I purchased what I wanted, a 2012 Grand Cherokee Limited from Bettenhausen in Orland Park on Saturday. They received a 5 star review. EXCEPTION service, no BS pricing, the paid off my car and I got a fantastic deal. Great dealers are hard to find, even better saleman are few and far between. Bill should go back to his other job as a "gemologist" because his customer service is awful and his sales expertise is even worse. More
Both Tim King and Greg (sorry, I dont believe I ever got your last name) were awesome from beginning to end. The pricing Mr. King gave me was unbeatable. I also like the fact that I was able to get solid your last name) were awesome from beginning to end. The pricing Mr. King gave me was unbeatable. I also like the fact that I was able to get solid pricing information from him over the phone before driving out. This made my decision much easier. I highly reccomend you contact them before purchasing elsewhere, as it saved me quite a bit. The whole process went flawlessy. More
I would be very cautious when working with them to purchase a vehicle. First off, I'll say that my wife and I had a very pleasant experience with Larry and Josh on our initial visits to the dealers purchase a vehicle. First off, I'll say that my wife and I had a very pleasant experience with Larry and Josh on our initial visits to the dealership. I had done some preliminary research with Larry on the type of car, and he had suggested we figure out what we want and where we want to be ourselves - without him or anyone pushing certain vehicles on us. I returned with my wife and worked with Josh since Larry was off on the day we decided to test drive a new Van. We had a little price discussion, and as any sales manager is supposed to do, Aaron proposed a price to us before leaving after our test drive. Being the type of people to research over and over, we weren't ready to make a purchase that day, and left with what we felt was a very competitive offer, but had to be sure of what our options were. After deciding on a color and feature combination, we were informed they didn't have the specific vehicle we wanted, and would have to do a dealer trade with some money committed. I never like putting anything up without actually seeing what I'm buying, but trusted the process since we felt they had the best price for the vehicle. We shook hands, and were told the vehicle would be there in a day or so, so we could take delivery by the end of the month. Bill (sales) called to let me know the vehicle was in on the last day of Feb, so I made arrangements to take care of everything after work, and to bring the car home. When I got to the dealer, I was sat down at a desk, and given some forms to fill out with my social and other pertinent information in a rush rush manner. Inquiring about this, I was told it was so the dealership could capture my information for their pipeline, and had no bearing to the vehicle purchase. I questioned the process, only to have Bill get up and walk away twice to talk to management about this before 30 minutes burned away, and was told I had to do this in order to move forward. I then informed him I had not even SEEN the vehicle yet, to which he replied, "ok, fine, lets go see it". When he opened the doors, the interior color was completely different from what was discussed and agreed upon when we had written the original dealer trade order a few nights before. I made Bill aware of this, and his response was "No, you're wrong... those are the colors you requested. Apparently, you cannot read a window sticker". I showed him the difference - and requested my deposit back. Of course I was sat back down at a desk instead and had Aaron come over to tell me he's just as P.O'd about it since it 'wasn't his fault' this happened (The manager responsible said it wasn't his fault). My mind was made up at this point to walk away from the deal, as it appeared to me they knew it was the wrong vehicle and were trying to get me to sign some papers before I saw anything. How something so obvious can be missed is beyond me. I rebuffed the offers for them to get another vehicle, and Aaron just said to me "you know, you had us do a lot of work to find this vehicle since your requirements were very specific. This was very time consuming" as if to guilt me into a purchase. So, I was finally walked back to the cashier to have the refund processed, and after a few minutes, he (Aaron) explained to the cashier what to do, then turned to me and halfheartedly shrugged his shoulders while saying "well, sorry..." put his hand out for me to shake, and then walked away. The deposit was made on 2/25/14 and posted to our credit card account on 2/26/14. The refund was 'processed' on 2/28/14, and as of 3/3/14, still has not shown up on our card activity. I am hoping this is just a product of money taking longer to credit than being taken out - but will update accordingly and take action if nothing has been returned. The pricing was very competitive with other dealers, and they certainly have the volume, but make sure you do your homework beforehand, and don't commit any dollars until you've actually seen what you're getting. Would I buy a car from them in the future, or take my vehicle there for service? Absolutely not. Will you have the same experience as I did there? I have no idea - but make sure you go armed with as much information as you possibly can, review everything with a fine toothed comb, and make sure you get EVERYTHING you ask for in writing! More
2/14/2014 Outstanding New Car Sales Experience - once 2/14/2014 Outstanding New Car Sales Experience - once again as a repeat customer. No pressure, professional, personable with Integrity ! No hassl 2/14/2014 Outstanding New Car Sales Experience - once again as a repeat customer. No pressure, professional, personable with Integrity ! No hassle buying experience which is why I returned to Tyson's for another Jeep. Highly recommend... Sales Manager Aaron Lang helped work out the best price that I am confident could not be met anywhere else. A pleasure to deal with. You will not be disappointed. Great service department also with good hours. Rating (5) Stars out of (5). Thanks !!! Sales Rep: Mr. Larry Holcombe More
Aaron was very responsive and reasonable with the price. Josh showed us the car we wanted, and talked about its functions in details. However, we never felt pressured. We walked in cautious of possible pres Josh showed us the car we wanted, and talked about its functions in details. However, we never felt pressured. We walked in cautious of possible pressure as we have had bad experiences before with all the usual tricks you hear about. Nothing of the kind in this dealership. They are fair, knowledgeable and cooperative. There are no hidden fees, they go over the paperwork with you at the speed that fits you, no rushing through, and again, no pressure. The car was prepared relatively quickly. When it's time to buy another car, we will come back. More
Tyson Motors went the distance to earn my business. They made my transaction such a great experience I couldn't say No to the deal. JR Neilis our salesman and Aaron Lang manager basically hammered out a ve made my transaction such a great experience I couldn't say No to the deal. JR Neilis our salesman and Aaron Lang manager basically hammered out a very good deal with us without even having to step into the dealership via email and telephone calls. We were able to walk in look at our New 2014 Jeep Wrangler Rubicon take it for a drive and just had to sign the papers. It was by far the best car buying experience I have had. This dealership which is about 35 miles from my home is not the closest to my home was worth the extra drive and time. I would recommend Tyson Motors to anyone who is looking to buy a new or used vehicle. It truly was a great car buying experience. Thanks for everything Mike and Christine More
Tyson motor has the best selection in Illinois and the best prices BY FAR. Went there to look for a minivan for my growing family and everone was polite, helpful, and friendly. The sales person took all t best prices BY FAR. Went there to look for a minivan for my growing family and everone was polite, helpful, and friendly. The sales person took all the time needed to help me find the perfect vehicle that fit all my needs. When it came time for the numbers they worked with me to get the price that I needed to make a deal. Needless to say no other dealer was even close to the price I received. The sales manager (Aaron) was very professional and helped a lot! The paperwork process went smooth and the time was taken to make sure everything was done correctly. Sales person (Larry) took the time to show me how to operate my new vehicle and even set up my bluetooth for me! Very happy with the overall experience and I highly reccomend them to all my friends and family! More
Dealership was very friendly and worked with me every step of the way and answered any questions I had. The vehicle I bought did have some minor issues, (no fault of the dealer, a manufacturing issue) a step of the way and answered any questions I had. The vehicle I bought did have some minor issues, (no fault of the dealer, a manufacturing issue) and there service department was great at helping me out and getting me back on the road. Thanks to everyone at Tyson! More
Aaron made my buying experience easy and enjoyable... yes, i said enjoyable. Sometimes purchasing a new vehicle can be boring, or stressful. This was not! Test drives went perfectly, and service was fant yes, i said enjoyable. Sometimes purchasing a new vehicle can be boring, or stressful. This was not! Test drives went perfectly, and service was fantastic. Great deals, Great people, and even better vehicles! Thanks Tyson Motor! More